Devesh Saxena — CEO

Seasoned General Manager with over 30 years of leadership in customer satisfaction, field quality management, and service strategy, with a proven track record of building and leading pan-India service operations for consumer electronics & Information technology brands. At Samsung India, I played a pivotal role in designing and expanding nationwide service networks, from ground-up infra setup to optimizing technical support for over 2000+ Authorized Service Centers (ASCs). My work included partner onboarding, training, performance audits, and cost innovation to ensure service excellence and operational scalability. I have also led high-impact projects in field quality management, regulatory compliance (BIS, BEE, WPC), and e-waste (EPR) governance, consistently aligning product and service ecosystems with customer needs and environmental mandates. 🔹 Key Highlights: - Created and optimized national service strategies (MBOs), tools, and KPIs to drive measurable improvements in service delivery and ASC performance. - Achieved 50%+ reduction in defect rates across CE/DA categories through quality enhancement initiatives. - Established a state-of-the-art QA & benchmarking lab to simulate and resolve field issues. - Implemented sustainable EPR compliance models, saving ~$1.5M annually. - Delivered 100% on-time product certifications for 550+ SKUs, streamlining regulatory timelines and reducing costs. - Spearheaded premium service offerings (e.g., D+1 high-end TV installations), raising customer satisfaction levels. - Championed digital service marketing, customer outreach, and technical consultation frameworks. I thrive at the intersection of tech-driven service excellence, sustainability, and regulatory foresight—building scalable systems that deliver both customer delight and regulatory-compliant operations.

Stackforce AI infers this person is a leader in Consumer Electronics and Environmental Compliance sectors.

Location: Delhi, India

Experience: 31 yrs 4 mos