Feb 2025 – Present · 1 yr 4 mos · Bengaluru, Karnataka, India · Hybrid

• Increased collaboration revenue by 5% by externalizing appointments & video-meeting backend services for 4M+ firms using scalable multi-tenant patterns.
• Reduced onboarding friction significantly by 4x by building backend taxonomy engines and libraries that automated classification and minimized manual configuration for firms.
• Improved operational decision-making speed by ~25% by designing a KPI engine and ingestion pipeline that delivered faster, cleaner insights for workforce platforms.
• Reduced partner onboarding time by 1–2 sprints by creating backend standards and reusable playbooks that eliminated repeated code changes during CRM externalization.
• Enhanced data reliability and processing accuracy across enterprise systems by building structured ingestion flows for 3P client data at scale.

Aug 2023 – Jan 2025 · 1 yr 5 mos · Bengaluru, Karnataka, India · Hybrid

• Increased workflow completion rates by 40% by developing backend components for a GenAI-powered in-product voice assistant used across QuickBooks.
• Saved $37M+ in annual support costs by engineering backend systems that reduced human-expert contacts through intelligent voice guidance.
• Improved developer velocity by 7% by consolidating 12 AWS Lambdas into a unified Spring Boot backend service with lower RTB and compliance overhead.
• Raised call containment rate by 20% by building backend flows for a GenAI-driven IVR system serving 1M+ monthly calls.
• Strengthened peak-season reliability by conducting load tests, creating monitoring dashboards, and resolving backend security defects.

Jan 2023 – Jun 2023 · 5 mos · Bengaluru, Karnataka, India · On-site

• Reduced P99 latency by 20% by reworking backend read paths and parallelizing high-volume downstream calls.
• Improved platform context accuracy by integrating new data sources into the backend context engine.
• Enabled reliable third-party scheduling by building backend connectors for Google and Outlook calendar operations.

May 2022 – Jul 2022 · 2 mos · Remote

• Improved calendar-sync reliability by ~33% by integrating Google and Outlook scheduling APIs into the appointments backend using Spring Boot and Nylas.
• Reduced deployment and testing time by ~23% by creating and validating a plugin that automated key appointment-management flows.
• Enhanced backend responsiveness by using Redis caching and optimized API calls, decreasing redundant lookups and external request overhead.
• Assisted in building and testing software components by contributing backend logic, debugging workflows, and improving internal code structure.