Dhanam Chellam

Product Manager

San Francisco, California, United States20 yrs 3 mos experience
Highly Stable

Key Highlights

  • 15+ years driving product innovation and transformation.
  • Proven track record in elevating user experience.
  • Expertise in launching groundbreaking products.
Stackforce AI infers this person is a Fintech and SaaS product leader with extensive experience in user experience and revenue growth.

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Skills

Core Skills

Product ManagementCustomer Experience ManagementRevenue & Profit GrowthPaymentsProduct DesignBanking

Other Skills

Team BuildingTeam LeadershipProblem SolvingAgile MethodologiesBusiness AnalysisTrade FinanceLean MethodologiesOperational EfficiencyStrategic LeadershipRetail BankingE-commerceSWIFT paymentsAnalysisLoansCore Banking

About

Seasoned product leader with 15+ years of experience in driving product innovation and transformation of marketplace, SAAS, and payment products. Proven track record in elevating user experience, driving significant revenue growth, and fostering cross-functional team collaboration. Expertise in conceptualizing and launching groundbreaking products. Strategic thinker with a robust analytical background, adept at navigating complex challenges to deliver results.

Experience

20 yrs 3 mos
Total Experience
4 yrs
Average Tenure
--
Current Experience

Airbnb

Product Manager

Jul 2019Oct 2023 · 4 yrs 3 mos · San Francisco Bay Area

  • Strategically overhauled the guest booking and on-trip experience, to drive 2.5 M incremental bookings & 300K reduced CS contacts.
  • Led cross-company teams to halve guest on-trip issues, aligning with industry standards.
  • Empowered hosts with insight tools to boost bookings by 1M.
  • Built co-host tools to improve host efficiency and guest service quality.
Team BuildingTeam LeadershipProblem SolvingCustomer Experience ManagementProduct ManagementAgile Methodologies

Intuit

Product Lead

Nov 2017Jun 2019 · 1 yr 7 mos · San Francisco Bay Area

  • Led the growth of QuickBooks Payments, achieving over $200M+ in annual revenue.
  • Managed 4 product managers and collaborated with a 50-member cross-functional team to drive product strategy and execution.
  • Streamlined user onboarding and integrated omnichannel payments, significantly accelerating new user acquisition.
  • Addressed critical product workflow challenges to ensure seamless functionality.
Team LeadershipProblem SolvingRevenue & Profit GrowthProduct ManagementAgile Methodologies

Paypal

Product Lead

Apr 2010Oct 2017 · 7 yrs 6 mos · San Francisco Bay Area

  • Led e2e global overhaul of PayPal’s payment experience, offering payment choice. Adopted by 40 million users.
  • Successfully launched pay with Venmo to 1000+ merchants.
  • Designed and executed value propositions for preferential adoption of low-cost payment methods.
  • Conceptualized and scaled deferred payment options globally to 5 million consumers, driving $350 million in incremental revenue and saving $6 million in transaction
Product ManagementPaymentsBusiness AnalysisTeam Leadership

Temenos india pvt ltd

Product Designer

Jan 2006Mar 2010 · 4 yrs 2 mos · Chennai Area, India

  • Managed the asset product line of the company’s core banking solutions.
  • Developed product collateral and led sales support initiatives to articulate value propositions.
  • Facilitated on-site work-shops for problem identification and solutions to drive product development.
Product DesignTeam LeadershipBusiness Analysis

Abn amro bank / aces, idbi bank

Officer

Mar 2003Dec 2005 · 2 yrs 9 mos

  • - Engaged in international trade operations, contributing to the bank’s global trade facilitation.
Trade FinanceBanking

Education

Harvard Business School Online

Disruptive Strategy with Clayton Christensen

Jan 2020Jan 2020

Reforge

Growth Series

Jan 2019Jan 2019

PSG College of Technology

MBA — Finance & Marketing

Jan 2001Jan 2003

Kuvempu University

Bachelor of Science — Electronics

Jan 1998Jan 2001

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