Jun 2021 – Aug 2021 · 2 mos · Seattle, Washington, United States

Sep 2016 – Present · 9 yrs 9 mos · Safdarjung Enclave, New Delhi

• Timble is a Fintech that provides its unique Artificial Intelligence enabled software as a service to financial institutions (such as banks). The Timble software enables its clients to mitigate risk more efficiently and cost-effectively in the consumer lending cycle. By helping banks and other such financial institutions detect fraud such as KYC fraud, identity theft, document fraud, we help ensure that individuals and small-medium businesses get the capital they require. At the same time, we also help generate risk reports so that individuals and small-medium businesses without access to standard credit bureau reports get access to capital. We aim to use technology to increase financial inclusion within society.

May 2015 – Jul 2015 · 2 mos · Bangalore, India

• Responsible for optimizing the backend database of the tools used by the group for visualizing data generated as a result of nightly regression and/or per test runs performed on Intel chips and SOC’s.
• Conducted experiments and made decisions on the basis of a cost benefit analysis amongst the various sets of technologies present for the same.
• Designed a transactional level debugging solution, for use by the group, resulting in at least a 4-5x decrease in time for analyzing the same level of data.

Jul 2014 – May 2015 · 10 mos · Greater Delhi Area

Jun 2013 – Sep 2016 · 3 yrs 3 mos · Greater Delhi Area

• Family-owned group of Ford, Chevrolet, and Hyundai dealerships with annual revenue of US$36M.
• Lead a team of 30 Sales and Customer Care executives to increase sales conversion rates. Design tools to improve customer experiences, increase transparency of repair schedules, and optimize cross-departmental collaboration. Impacts include:
• Increased revenue by US$2.1M per year, – and prevented revenue slippage during economic downturn – by leading innovations such as customer loyalty programs, social media activity, and apps that enable direct chats with staff and ensure that no customer outreach or visit is missed.
• Drove in-store traffic to record highs – 400-500 additional visitors per month – generating 10 additional cars sales (a 5% increase) and 180 additional car repairs per month, through online leads.
• Boosted return rates and improved customer experiences by creating an application that independently calculates travel distances and uses proprietary algorithms to notify customers of car servicing needs.
• Efforts contributed significantly to placing 2nd in the country among all Ford dealerships for Ford’s President’s Award in 2015, a first in the country for any dealership in its first 5 years of operation.

Apr 2010 – Apr 2011 · 1 yr · New Delhi Area, India

• − Responsible for resolving the day-to-day affairs of the over 5000 students studying in the school.