Dharamveer kumar

Operations Associate

Gautam Buddha Nagar, Uttar Pradesh, India10 mos experience

Key Highlights

Expert in auditing customer interactions for service excellence.
Proven track record in improving operational efficiency.
Strong analytical skills with a focus on customer satisfaction.

Stackforce AI infers this person is a Customer Experience and Operations specialist in the eCommerce sector.

Contact

Skills

Core Skills

Customer ExperienceOperations Management

Other Skills

Auditing customer interactionsMonitoring complianceAnalyzing root causesCoordinating with cross-functional teamsProcess ImprovementRelationship BuildingPartner Relationship ManagementHandlingMicrosoft ExcelTraikingCustomer SupportStrategyCustomer EngagementLast Milefirst male

About

As a Customer Experience (CX) Auditor, I specialize in evaluating end-to-end customer journeys, identifying operational gaps, and ensuring service excellence across every touchpoint. With experience in ecommerce/operations environments, I focus on improving process efficiency, delivery accuracy, and customer satisfaction. My role involves: 💯💯💯💯💯💯💯💯💯💯💯💯 ✔ Auditing customer interactions and service quality ✔ Monitoring compliance with SOPs and operational standards ✔ Reviewing last-mile delivery issues, APF/P0 shipments, delays, and escalations ✔ Analyzing root causes and recommending actionable improvements ✔ Coordinating with cross-functional teams (Ops, WM, HMT, Hub teams) ✔ Ensuring seamless, efficient, and customer-centric operations I am passionate about building smooth operational workflows, strengthening customer trust, and contributing to an improved overall delivery experience. With a background in Marketing & Operations and hands-on experience in inventory and logistics processes, I bring both analytical thinking and on-ground problem-solving skills.

Experience

10 mos

Total Experience

10 mos

Average Tenure

10 mos

Current Experience

Flipkart

Customer Experience Coach

Aug 2025 – Present · 10 mos · Mohali district · On-site

Working in the Customer Experience (CX) Audit Team, I have been actively involved in ensuring seamless operations and delivering the best service experience to customers.
🔹 Key Responsibilities:
Conducting audits of orders to ensure accuracy and quality.
Identifying and resolving process gaps affecting customer satisfaction.
Coordinating with warehouse and logistics teams for smooth operations.
Managing return orders and ensuring timely resolutions.
Reporting daily audit findings to improve operational efficiency.
Ensuring compliance with Flipkart’s SOPs.
💡 This role has enhanced my skills in: ✔ Attention to Detail
✔ Analytical Problem-Solving
✔ Effective Communication
✔ Team Collaboration
✔ Process Improvement Mindset
Grateful to be a part of Flipkart’s journey in delivering happiness to millions of customers! 🌟
#CXAuditor #Flipkart #CustomerExperience #Operations #Audit #Ecommerce #LearningAndGrowth #ProcessExcellence #Teamwork

Auditing customer interactionsMonitoring complianceAnalyzing root causesCoordinating with cross-functional teamsProcess ImprovementCustomer Experience+1