Dharmaiah Arungolam

Business Development Executive

Bengaluru, Karnataka, India17 yrs 4 mos experience

Key Highlights

  • 18+ years of IT industry experience
  • Expert in Agile transformation and project management
  • Led multiple high-impact ServiceNow projects
Stackforce AI infers this person is a seasoned Agile Project Manager with expertise in ITSM and data migration across various industries.

Contact

LinkedIn

Skills

Core Skills

Agile TransformationServicenowItsmAgile Project ManagementData MigrationProject ManagementAgile MethodologiesOrganizational Change ManagementCertification TestingDigital StrategyTest Strategy

Other Skills

Product ManagementSenior Program ManagementBusiness Process ImprovementScaled Agile FrameworkIT Asset ManagementITAMProgram ManagementCMDBITOMGRCSecOpsSAMHAMBudget ManagementBudget Forecasting

About

• PMP. CSPO and Leading SAFe certified Lead Business Analyst and Agile Delivery Manager. • Have 18+ years of experience in the IT industry, which includes 7 years of Program Management, Agile Delivery and Transition management. • Delivering multiple ITSM/ITOM/ITAM/S2P/CMDB/GRC/SECOPS ServiceNow projects right from SOW to Hypercare. • Preparing SOW/CR documents for different projects un the program. • Handling RISK/Schedule slippages/Budgeting challenges and Resourcing challenges, • Driving BAU Platform team/Enhancement team/Projects teams in the ServiceNow program. • B2B Discussions and commercials/invoicing. • Business stakeholder management and working to Leadership including Business and IT directors and Vice Precedents and Enterprise architects and Business/System Owners. • Leading fixed bug challenging programs. • Have delivered multiple Agile Transformation projects into Scrum, Kanban and SAFe agile frameworks. • Lead projects in SAP, Telcom, Health care, Retail and Banking domains • Experience in creating Project Strategy and Detailed project plans. Experience in forecasting, budgeting and commercials/profit margin maintaining for Products/Programs. • Have involved into all stages of Project life cycle in Agile and Waterfall projects for large and complex projects. • Led multiple SAP Migration/Transformation projects in ECC and S/4 HANA as an Organization Change Manager • Transition manager for multiple programs in Retail and Telecom projects • Tracked OKRs and KPIs for projects and programs. • Responsible for Stakeholder Management and Business Agility. • Lead End to End Business transformation for Global Telecom and SAP transformation projects at organization level. • Have Lead Salesforce imputation project for Heath care client • Have Led multiple Data projects which involves Data analysis and data modelling along in AWS Cloud environment. • Have delivered Data Warehousing projects using Hadoop and SAP Hive • Have delivered IBM Payment systems transformation into IPS and BACCS for Manufacturing and Pharma clients. • Have delivered SAP implantation projects with all major modules of SAP. • Have worked on clinical research projects for USA Major Health care client. • Lead MS D365 suit, SAP Ariba, SAP CRM and Amdocs CRM Suit Business transformation programs. • Extensively used Power BI, ServiceNow, Confluence and Tableau for reporting needs for Business and Stakeholders • Lead Testing teams for User acceptance testing and System integration testing in SAP and Telecom domains.

Experience

17 yrs 4 mos
Total Experience
2 yrs 2 mos
Average Tenure
1 yr 7 mos
Current Experience

Infosys

Principal Consultant ServiceNow and Lead Business Analyst

Oct 2024 – Present · 1 yr 7 mos · Greater Bengaluru Area · Hybrid

  • Enable continuous improvements around engineering maturity, product management and agile processes via facilitating assessments, reviews and retrospectives
  • Delivering multiple ITSM/ITOM/ITAM/S2P/CMDB/GRC/SECOPS ServiceNow projects right from SOW to Hypercare.
  • Preparing SOW/CR documents for different projects un the program.
  • Handling RISK/Schedule slippages/Budgeting challenges and Resourcing challenges,
  • Driving BAU Platform team/Enhancement team/Projects teams in the ServiceNow program.
  • B2B Discussions and commercials/invoicing.
  • Business stakeholder management and working to Leadership including Business and IT directors and Vice Precedents and Enterprise architects and Business/System Owners.
  • Leading fixed bug challenging programs.
  • Track project quality in real time using dashboards and metrics
  • Own the empirical governance process across multiple scrum teams
  • Articulate project metrics including leakage, DOP, revenue & margins
  • Build relationships and manage Stakeholders, get periodic feedback from clients and derive corrective actions to make clients successful through realization of business outcomes for a large project or program
  • Collaborates closely with Product owner on product roadmap, release planning and business prioritization
  • Worked as a Mentor and provided oversight to Scrum Masters.
  • Buil strong relationship with internal stakeholders (Capability teams, IT, people success, Office Services, Business Operations, Finance including DAT (Deal acceptance team)) and external stakeholders (vendors and external teams)
  • Partnered with Agile coach(es) and other senior leads within and external to drive compliance and delivery maturity improvement
  • Contributes to the Organization’s Agile community
  • Partnered with other delivery leads, clients and other internal/ external stakeholders to drive effective adoption of best practices, deployment of processes, methodologies and tools, execution of ceremonies
Product ManagementSenior Program ManagementAgile transformationBusiness Process ImprovementScaled Agile FrameworkServiceNow+17

Accenture

Agile Delivery Manager

Jul 2021 – Feb 2024 · 2 yrs 7 mos · Greater Bengaluru Area · Hybrid

  • Have Lead Data migration and Data analysis Projects for Banking and Health care clients.
  • Proactively managed issues and mitigated risks to enable projects to stay on time, within budget, and with expected scope
  • Managed project scope, cost, schedule, and change.
  • Track the deliverables and milestones as per the execution plan.
  • Provide updates to the stakeholders and program steering board.
  • Managed cost estimates and track the spend to stay within budget.
  • Worked on multiple agile transformation initiates and coaching activities for Agile Capability and CoE.
  • Lead daily stand-ups and remove any impediments to allow team to deliver sprint goals
  • Facilitate Scrum Ceremonies for the team including Sprint Planning, Sprint Reviews and Sprint Retrospective.
  • Work with Product owner and Business to groom the product backlog for Sprints.
  • Track and communicate team velocity, capacity and Sprint/Release progress to leadership.
  • Work with product owner to log and resolve risks and dependencies with internal and external teams.
  • Conducting PI planning and System demo.
  • Excellent working experience of Scaled agile Frame work (SAFe).
  • Launch and Facilitate Agile Release Train (ART)
  • Manage based on servant leadership style
  • Implementing continuous delivery pipeline
  • Coach Scrum teams and Product Owners.
  • Lead Scrum of Scrum to identify and address cross functional dependencies and share best practices
  • Use JIRA to Log daily activities, manage daily work for the team and generate report to track progress of the team, progress for sprints
  • Guide and Coach scrum team on scrum practices.at project level and organization level
  • Empower the team to self-organize
  • Attend scrum forums to further educate on scrum practices
Project ManagementAgile Project ManagementSAP S/4HANAOrganizational Change ManagementBusiness AnalysisData Transformation Services (DTS)+50

Ust

Agile Project Manager

Feb 2020 – Jun 2021 · 1 yr 4 mos · Bangalore Urban, Karnataka, India · Hybrid

  • Responsibilities as Agile Project Manager:
  • Managed large complex Business Intelligence programs containing multiple, interrelated projects targeting at achieving an overall business goal.
  • Worked with Business stakeholders to scale endeavour requiring multiple independent work streams to accomplish overall business goals. Responsible for application development and enhancement projects using Agile/SCRUM.
  • Facilitated scrum ceremonies - grooming, sprint planning, retrospectives, daily stand-ups for 10 Scrum Teams.
  • Tracked Team Velocity and created Burndown charts to track progress of project Managed the process to migrate project from Waterfall to Agile and ensured project was aligned with Scrum Methodologies.
  • Ensured project is completed in accordance with all Risk, Architecture and other relevant firm wide guidelines.
  • Managed project budgets and financials, including Business Case development for all assigned projects. Assisted in the development of departmental budgets and forecasts, as well as the tracking of actual to forecasts.
  • Monitored project progress and adjusted resources and priorities accordingly. Resolved issues and conflicts with affected management, technology peers and business partners. Provided escalation to senior management when appropriated.
  • Provided accurate project task estimates and resource planning forecasts. Led meetings, ensured deliverables are met and prepared all necessary project documents including, but not limited to the project plan, project charter, and RACI.
  • Ensured projects are completed according to software development life cycle and project plans. Established Check Points, Control Gates and Stage Exit as per Agile/SCRUM methodologies.
  • Set daily & weekly priorities, assigned tasks and deliverables for business and technical teams. Lead multiple cross-functional virtual teams.
Project ManagementSAP S/4HANAOrganizational Change ManagementProject Portfolio ManagementProject PlanningProject Reporting+19

Galaxe.solutions

Senior Process Manager

Oct 2018 – Sep 2019 · 11 mos · Bangalore Urban, Karnataka, India · On-site

Project ManagementSAP S/4HANAOrganizational Change ManagementProject PlanningProject ReportingCustomer Experience+15

Prodapt

Project Manager

Apr 2018 – Aug 2018 · 4 mos · Chennai, Tamil Nadu, India · On-site

Project ManagementSAP S/4HANAOrganizational Change ManagementProject PlanningProject ReportingCustomer Experience+15

Optus

Project Manager

Jul 2017 – Dec 2017 · 5 mos · Greater Sydney Area · On-site

  • Scrum Master for Optus Digital Transformation of portals
  • Onshore to offshore coordinator
  • Program Test Lead for multiple Telecom Project with Australian Telecom Services and Broad band Provider Optus
Project ManagementSAP S/4HANADigital StrategyOrganizational Change ManagementAgile CoachingProject Portfolio Management+21

Tech mahindra

2 roles

Scrum Master

Promoted

Sep 2014 – Oct 2018 · 4 yrs 1 mo · Bangalore Urban, Karnataka, India · On-site

  • Lead daily stand-ups and remove any impediments to allow team to deliver sprint goals
  • Facilitate Scrum Ceremonies for the team including Sprint Planning, Sprint Reviews and Sprint Retrospective.
  • Work with Product owner and Business to groom the product backlog for Sprints.
  • Track and communicate team velocity, capacity and Sprint/Release progress to leadership.
  • Work with product owner to log and resolve risks and dependencies with internal and external teams.
  • Conducting PI planning and System demo.
  • Excellent working experience of Scaled agile Frame work (SAFe).
  • Launch and Facilitate Agile Release Train (ART)
  • Manage based on servant leadership style
  • Implementing continuous delivery pipeline
  • Coach Scrum team
  • Lead Scrum of Scrum to identify and address cross functional dependencies and share best practices
  • Use JIRA to Log daily activities, manage daily work for the team and generate report to track progress of the team, progress for sprints
  • Guide and Coach scrum team on scrum practices.at project level and organization level
  • Empower the team to self-organize
  • Attend scrum forums to further educate on scrum practices.
  • Experience of working in multiple geographies and client locations at US, APAC & Europe
  • Expert in handling Transition Projects.
Project ManagementSAP S/4HANAOrganizational Change ManagementProject PlanningProject ReportingCustomer Experience+15

Test Lead

Nov 2007 – Sep 2014 · 6 yrs 10 mos · Bangalore Urban, Karnataka, India · On-site

Certification TestingOrganizational Change ManagementProject PlanningProject ReportingTime ManagementStandard Operating Procedure (SOP)+5

Barclays

Test Specialist

Aug 2011 – Aug 2012 · 1 yr · Manchester Area, United Kingdom · On-site

  • Core banking domain testing for End to End solution for multiple Debit and Credit cards
  • Voucher validation
  • Image processing of Cheque.
Organizational Change ManagementTest StrategyProject PlanningCustomer ExperienceBankingImplementation Planning+4

Education

Acharya Nagarjuna University

Bachelor of Technology - BTech — Electronic and Telecommunications Engineering