Apr 2016 – Present · 10 yrs 1 mo

• Prepare and manage monthly attendance reports for payroll processing. Collate, analyse, and present performance metrics for vendors on a monthly, quarterly, and semi-annual basis. Generate, maintain, and analyse branch maintenance status reports daily, weekly, and monthly. Oversee and analyse branch fixed assets and loaner assets reports on a weekly and monthly basis. Develop and customize new MIS requirements from a service perspective to ensure accurate business information. Provide comprehensive support to the branch service team on data and daily operational needs.

Sep 2012 – Mar 2016 · 3 yrs 6 mos · Greater Delhi Area

Sep 2012 – Mar 2016 · 3 yrs 6 mos

• Create and deliver monthly performance status reports to senior management. Collate, analyse, and present sales and service performance metrics on a monthly, quarterly, and semi-annual basis. Generate and analyse daily, weekly, and monthly sales service reports. Develop and present MIS/dashboard reports tailored to departmental needs. Conduct trend analysis and automate reporting processes. Assist the sales team with data and backend issues, ensuring smooth operational support.

Jul 2011 – Aug 2012 · 1 yr 1 mo

Jul 2011 – Aug 2012 · 1 yr 1 mo

• Generated monthly performance reports for senior management. Analysed and presented performance metrics on a quarterly and semi-annual basis. Produced and maintained daily, weekly, and monthly sales and client service reports. Designed and standardized reporting formats for clarity and consistency. Supported existing reports and processes while automating data analysis and forecasting workforce needs. Personalize new MIS requirements to enhance operational efficiency and accuracy.

Oct 2009 – Jun 2011 · 1 yr 8 mos

• Managed daily, weekly, and monthly sales and client service reports. Developed and presented MIS/dashboard reports to relevant departments. Conducted trend analysis and mapped data to assess performance and consistency. Prepared staffing, headcount, and seat utilization reports. Facilitated monthly incentive reports for employees and participated in review meetings.

Sep 2008 – Jun 2011 · 2 yrs 9 mos

Sep 2008 – Sep 2009 · 1 yr

• Executed outbound tele sales in the ITBC process (Living Media Group). Achieved daily and monthly sales targets, recognized as a top performer. Mentored new team members in sales techniques and strategies.

Oct 2007 – Aug 2008 · 10 mos

• Provided inbound customer support in the Vodafone process. Met daily and monthly targets, recognized for high performance and customer service excellence.