Aug 2020 – Jun 2021 · 10 mos · Hyderabad, Telangana, India · On-site

• Lead the digital transformation of Columbus Infrastructure with focus on Cloud and Automation. Own & manage the global infrastructure platform supporting critical services and applications.
• Responsibilities:
• Designing, implementing & driving Digital Operations strategy globally.
• Lead, Manage and oversee multiple cloud migration, and system integration projects.
• Own and manage the global infrastructure platform supporting critical services, End User computing and applications spread across multiple countries globally.
• Enhancing & strengthening the overall IT security posture through implementing solutions like EDR, VMDR, SIEM, MFA & other security solutions.
• Reducing complexity and increasing stability in existing processes with Automation.
• Responsible for upkeep and redesigning of the private cloud, Azure-based services, and other hardware and software assets following industry best practices
• Managing the EUC devices and other hardware and software assets life cycle including license management
• Lead a team of highly skilled Lead consultants and Architects who support end-to-end infrastructure engineering, end user computing and operations.

Jan 2015 – Jul 2020 · 5 yrs 6 mos · Hyderabad, Telangana, India · On-site

• As a Senior member of the engineering group, I plan, design, implement and maintain the firm's operating systems, databases, virtualization infrastructure, messaging and collaboration tools and endpoints on Windows in both internal and external facing environments.
• Responsible for research, evaluation, proof of concept and implementation of emerging technologies
• Lead SRE and DevOps teams and contribute to executing mission critical, highly visible and high impact projects in the IT Road map exceeding predefined project goals and timelines.
• Contribute to the automation infrastructure by creating new tooling/scripts/modules for general use. Work towards Infrastructure as Code model..
• Evaluate TCO for new deployments and liaison with stakeholders to insure effective project delivery.
• Create and maintain documentations for Infrastructure Architecture, SOPs, best practices and troubleshooting guidelines for SRE team.

Oct 2013 – Jan 2015 · 1 yr 3 mos · Mumbai, Maharashtra, India · On-site

• Assess the current IT Infrastructure and provide recommendations to the Architecture and Engineering teams to fine tune and re-configure the servers for optimal performance and as per Microsoft’s best practices.
• Manage complex Active Directory and Citrix environment.
• Review trends from the analysis of reports from SCOM and other monitoring tools and suggesting remediation to the respective Business Units.
• Perform proactive maintenance on Windows Servers hosting various Microsoft and in house applications following the ITIL processes.
• Provide Level 3 technical support for Windows and Citrix platform issues.
• Identify key areas for automation and optimization to enhance productivity and create scripts using PowerShell to accomplish them.
• Find potential performance problems from the analysis of various logs collected from Windows Servers and create System Improvement Plans.
• Coordinate maintenance activities and outages with infrastructure and application management teams.
• Working on RCA for complex server related issues.
• Reviewing open tickets of other colleagues and providing action plan to quicker resolution.
• Work along with NOC team to ensure SCOM/Splunk/Keynote and Watchdog alerts are getting resolved at the earliest. Working on escalations from the L2 teams.
• Conduct Knowledge Transfer Sessions with Service Desk (L1/L2) team to better equip them with the troubleshooting common issues in the infrastructure.
• Provide on call support as per the business needs.
• Conduct interviews for new-hires in the team.

Nov 2007 – Oct 2013 · 5 yrs 11 mos · Bengaluru, Karnataka, India · On-site

• Lead a team of 12-15 Microsoft L2/L3 Support Engineers working on complex issues.
• Participate in case triage meetings to share knowledge with Products team across the globe for improvements of the product.
• As Global SME / Global Technical Resource for broad and complex issues related to Windows Server. RDS and Printing Architecture, be assigned to strategic accounts.
• Develop and deliver “in depth” technical training for vendors and customer.
• Write complex technical articles and sample programs for Microsoft Support knowledge base.
• Share knowledge and spread word about the latest technologies to IT Pros by blogging frequently on AskPerf site.
• Create tools and utilities that can be used for troubleshooting and improving the ETR for the engineers.
• Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas.
• Collaborate with SDMs, Vendor Support Leads on skill gap analysis and knowledge enhancement and enrichment of support teams.
• Mentor new Tech Leads and Vendor Tech Support Leads.
• Train new hires and conduct interviews though campus drives and regular interview schedules Debug of Memory Dumps of server hangs and process crash issues.
• Analyze Memory Dumps.Xperf ETL traces, Perfmon, Poolmon for server hang, slow performance, resource leak and bottleneck situations.
• Find potential performance problems from the analysis of various logs and other data collected from Windows Servers.
• Share knowledge and spread word about the latest technologies to IT Pros by blogging frequently on AskPerf site.
• Case reviews and floor mentoring responsibilities of the support engineers.

Mar 2005 – Nov 2007 · 2 yrs 8 mos · Pune District, Maharashtra, India · On-site

• Supporting a team of 10 Support Engineers for technical queries and troubleshooting.
• Collaborating with peers across sites (India and US) and devising strategy for uplifting the Technical know-how of the Support Engineers.
• Conducting training and daily huddles for the engineer so that they can be fully aware of all the latest happenings in their support boundary.
• Analyzing Perfmon and Poolmon data collected from customer’s servers for bottleneck situations, helping to improve performance of the servers.
• Finding potential performance problems from the analysis of the various logs and other data collection tools.
• Training EPS Performance Specialty on Windows Vista and Windows 2008
• Reviewing the cases and updating them with action plans for speedy resolution and monitoring calls and providing feedbacks to the support engineers on improvement in service.
• Taking supervisory calls and Escalations. Working on cases which are technically challenging and where the customer wants escalations.
• Conducting interviews of new hires.