Jun 2022 – Oct 2025 · 3 yrs 4 mos · India · Hybrid

• 1) Led the successful delivery of the Liftr–New Relic integration, managing cross-functional execution from solution architecture to production deployment.
• 2) Built and scaled a shared infrastructure platform to accelerate partner onboarding—achieving over 50% reduction in time to market (from 6 months to under 2 months).
• 3) Designed and deployed AI-powered agents to automate repetitive engineering workflows such as deployment validation, compliance checks, telemetry onboarding, and provisioning—resulting in 30% cost savings and improved delivery consistency.
• 4) Onboarded critical observability partners—New Relic, Elasticsearch, Datadog, Logz.io, and Dynatrace—to Azure Marketplace, contributing to a 20% year-over-year growth in Azure consumption via partner services.
• 5) Partnered with global ISVs and customers to define integration strategies aligned with Microsoft cloud standards, driving platform adoption and customer success.
• 6) Led and mentored a high-performing team of 8 engineers, fostering a culture of innovation, ownership, and engineering excellence.
• 7) Institutionalized engineering fundamentals across Azure Marketplace and partner-facing teams to ensure long-term scalability, security, and operational efficiency.

Mar 2020 – May 2022 · 2 yrs 2 mos · Bengaluru, Karnataka, India

• Contributed as a core engineer and backend lead on the development of Salesforce’s next-generation Customer Data Platform (CDP), focused on real-time segmentation, large-scale data unification, and partner-facing integrations.
• Key Responsibilities & Achievements:
• 1) Led backend development of microservices for segmentation and activation pipelines, enabling marketing and analytics teams to define and activate user cohorts in real-time across Salesforce CDP.
• 2) Designed and implemented distributed Spark jobs on AWS EMR to process 1TB+ of user behavior and identity data, reducing query latency and powering dynamic segment materialization at scale.
• 3) Developed high-throughput, scalable APIs using Spring Boot, capable of handling tens of thousands of concurrent requests, supporting real-time access and update of customer profiles.
• 4) Engineered AWS-based data pipelines in Scala for high-volume ingestion, identity resolution, and segment creation, significantly improving the reliability and speed of data processing workflows.
• 5) Built a Django-Tastypie-based partner-facing application that provided self-service data management capabilities to external partners and data providers, streamlining partner onboarding and lifecycle operations.
• 6) Drove DevOps maturity by managing Terraform- and Spinnaker-based CI/CD pipelines, and handled production-grade deployments across AWS EC2, EMR, and VMF infrastructure.
• 7)Improved pipeline efficiency and reduced operational costs by 20% through Spark optimizations and smarter cluster usage.
• 8) Enabled Salesforce CDP to scale from MVP to 10x data volume growth, supporting increased enterprise adoption and platform-wide feature expansion.
• Technologies: Java, Python 3, Scala, AWS (Lambda, EMR, EC2, S3), Spark, Spring Boot, Django Tastypie, Terraform, Spinnaker, Apache Iceberg, VMF, distributed systems, microservices.

Oct 2017 – Mar 2020 · 2 yrs 5 mos · Hyderabad, Telangana, India · On-site

• Led the development and scaling of a high-performance enterprise chatbot solution integrated with ServiceNow, enhancing customer interaction through AI-powered capabilities and third-party integrations.
• Key Responsibilities & Achievements:
• 1) Spearheaded the development of an enterprise-level chatbot plugin for ServiceNow, integrating it with third-party clients like Slack and Messenger, significantly expanding the platform’s accessibility and adoption by enterprise customers.
• 2) Architected and implemented a reverse proxy to securely expose chatbot endpoints to external clients, ensuring seamless integration while maintaining security and scalability.
• 3) Led the scalability efforts of the chatbot solution, enabling it to handle high-load environments, and integrated IBM Watson and proprietary machine learning models to enhance chatbot capabilities and improve user interactions.
• 4) Developed a modular NLU framework using React.js that allowed clients to easily create, modify, and manage intents and utterances, enabling self-service customization for diverse use cases.
• 5) Played the critical role of Track Master, managing and merging Git tracks across development lifecycles, ensuring streamlined collaboration and high code quality within the team.
• 6) Led the development of a usage analytics framework to consolidate data from all ServiceNow applications, creating a comprehensive data stream for analysis in big-data systems, driving insights into platform usage and adoption patterns.
• 7) Enhanced team performance by reducing feature deployment time by 30% through efficient version control practices and improving the scalability of systems to handle 2x user traffic.
• Technologies: Java, JavaScript, J2EE, NGINX, System Design, React.js, Machine Learning, Analytics, IBM Watson, NLU Framework, Big Data.

May 2016 – Oct 2017 · 1 yr 5 mos · Hyderabad Area, India

• 1) Developed 2+ core and compliance microservices for the Bwin.Party gaming platform using Java, Spring, and Hibernate, enhancing modularity and supporting multi-jurisdictional regulatory compliance.
• 2)Integrated video verification APIs from third-party KYC providers, reducing manual verification efforts by 40% and accelerating user onboarding by 25%.
• 3)Built a React.js-based KYC monitoring dashboard integrated with Elasticsearch, Logstash, and Kibana (ELK stack), enabling real-time failure analysis and reducing regulatory investigation time by 50%.
• 4)Designed a real-time UI framework to display active game session data from external regulators, supporting compliance audits and reducing reporting delays by 60%.
• 5)Led full-stack delivery across backend (Java/J2EE, REST APIs, PL/SQL) and frontend (React.js), using Tomcat, Gradle, and SVN, with a strong focus on microservice-based system design.
• Technologies : Java/J2ee, pl/sql, javaScript, microservices, spring, hibernate, react.js, elastic search, tomcat, system design, svn, gradle, rest webservices.

Apr 2015 – May 2016 · 1 yr 1 mo · Hyderabad Area, India

• 1) Built Oracle Fusion CRM web pages enabling sales representatives to assign and track partner contributions for opportunities, improving partner attribution accuracy and incentive alignment.
• 2) Developed custom dashboards from scratch to display activities, contacts, related accounts, and opportunity revenues, enhancing user productivity and data visibility across sales workflows.
• 3) Automated CRM data rendering for logged-in users based on access roles and activity history, significantly reducing manual filtering and improving daily task efficiency for 1000+ users.
• 4) Owned the full patch development lifecycle—from implementing feature changes to testing and delivering deployable artifacts—ensuring timely internal CRM updates with minimal production impact.
• 5) Collaborated cross-functionally with product, QA, and internal support teams to deliver CRM enhancements aligned with quarterly release goals, boosting feature delivery velocity by 30%.
• Technologies: Java/J2EE, PL/SQL, Oracle fusion CRM, Svn, JSP, Soap Webservices.

Sep 2013 – Mar 2015 · 1 yr 6 mos · Kolkata Area, India

• 1) Developed and deployed 15+ SSRS reports using complex SQL queries and successfully integrated them into Microsoft Dynamics CRM, enabling business users to access real-time insurance metrics and improving reporting turnaround by 40%.
• 2) Created and hosted SOAP-based web services on IIS, facilitating secure external data exchange with partners and reducing manual data entry by 60% through seamless CRM integration.
• 3) Acquired in-depth CRM domain expertise tailored to the insurance sector, contributing to more accurate data modeling and enhancing requirement gathering efficiency for cross-functional development teams.
• Technologies: C#, Microsoft Dynamics CRM, Java/J2EE, Multithreading, SSRS, MS SQL server, Soap Webservices.