Sep 2018 – Jan 2023 · 4 yrs 4 mos · Bengaluru Area, India · On-site

• Headed Xiaomi Management System(XMS) team, delivered 15+ automation solutions across After Sales, HR, Sales verticals, improving operational efficiency by 30%.
• Led full-stack development for Xiaomi’s service platforms across India, Bangladesh, and Sri Lanka, supporting 50M+ users and 1K+ service centers.
• Negotiated strategic integrations with Reliance, Croma, Vijay Sales, Future Group, Pai resulting in $1.6M cost savings and 15% revenue boost from PAN India promotions
• Collaborated extensively with Chinese developers and cross-functional teams to ensure smooth project delivery and feature implementation.
• Directed planning and execution of PAN-India festival campaigns, distributing $240K in offers and engaging 50K+ customers daily, boosting revenue and customer retention
• Led end-to-end delivery of 150+ APIs for the BI team by managing cross-functional engineers, ensuring high availability and enabling timely, data-driven business decisions
• Leveraged MongoDB, MySQL, and SQL Azure for optimized data storage and retrieval, and implemented Microsoft Azure cloud solutions to enhance infrastructure scalability.
• Awarded multiple times as a top performer for exceptional contributions to product development and team leadership.
• Recognised as a “Great Manager” for effectively connecting with, developing, and inspiring subordinates.
• Hired and mentored engineers, improving team capability and accelerating delivery timelines.
• Optimized engineering ticket handling processes, achieving 10x faster resolution and reducing escalations
• Led team activities using Agile methodologies and coordinated across product, QA, and support teams to deliver quality solutions on time.

Jul 2017 – Aug 2018 · 1 yr 1 mo · Kuala Lumpur, Malaysia · On-site

• Led Tax and Invoicing module development for Lazada, ensuring compliance across SEA and supporting $2B+ GMV, while driving automation to boost operational efficiency.
• Worked closely with finance and taxation teams to align system capabilities with regional tax regulations.
• Contributed to API integrations with seller systems across SEA and ERP platforms in China, collaborating with international teams in China, SEA, and Russia, reducing integration time by 40%.
• Contributed to Lazada’s large-scale platform modernization initiative, by revamping Tax and Invoicing systems, ensuring zero-downtime migration and regulatory compliance across SEA.
• Collaborated with cross-functional teams such as seller performance, customer experience, logistics, and more to enhance platform capabilities.
• Delivered multiple automation solutions that reduced operational redundancies across internal departments.

Aug 2015 – Jul 2017 · 1 yr 11 mos · Noida Area, India · On-site

• Contributed to the development of e-learning tools used by enterprise clients for workforce training and enablement.
• Introduced Redis-based caching, optimising performance and significantly reducing server load—leading to cost savings worth crores of INR, which helped attract major clients like Airtel.
• Built and maintained scalable backend services and APIs using PHP (CodeIgniter), MySQL, and Linux infrastructure.
• Integrated 3rd-party APIs including Google Maps API, YouTube API, Vimeo, Facebook API, and payment gateways to enhance platform features.
• Developed responsive frontend modules using AngularJS, Ionic Framework, JavaScript, jQuery, HTML/CSS to support cross-platform learning experiences.
• Leveraged AWS services for application hosting and scalability.
• Implemented multiple automation scripts to streamline content publishing and client onboarding workflows.
• Collaborated closely with cross-functional teams for product development, feature planning, and delivery timelines.

Nov 2014 – Aug 2015 · 9 mos · Gurgaon, India · On-site

• Developed the Knowledge Base System used internally at Micromax to streamline access to support documentation and troubleshooting guides.
• Built custom tools for the Logistics Department, enabling integration with various logistics partners via API for real-time tracking and order synchronisation.
• Created service center tools to manage device part ordering and inventory, improving operational efficiency.
• Designed and implemented several internal tools to support cross-functional departments including support, logistics, and operations.
• Integrated PayU payment gateway for internal applications, enabling smooth financial transactions and reporting.
• Collaborated with overseas development teams for the first time, gaining exposure to cross-border communication and project coordination.
• Developed full-stack modules using PHP (CodeIgniter), MySQL, JavaScript, HTML/CSS, and jQuery.

Aug 2014 – Nov 2014 · 3 mos · New Delhi Area, India · On-site

• Worked on the development and enhancement of a custom ERP web application.
• Developed backend logic and frontend interfaces using PHP , MySQL, JavaScript, HTML/CSS, and jQuery.
• Implemented database schemas and optimised SQL queries for improved performance and data consistency.
• Collaborated with senior developers to deliver business-critical features under tight deadlines.
• Gained hands-on experience in end-to-end product development, laying a strong foundation in full-stack web development.

Jun 2013 – Jul 2014 · 1 yr 1 mo · Delhi, India · On-site

• Started career as a Programmer, gained foundational experience in full-stack web application development.
• Worked on projects using PHP (CodeIgniter), MySQL, JavaScript, HTML/CSS, and jQuery.
• Contributed to building and maintaining dynamic websites for small to mid-scale clients.