Divya Mangal

Product Manager

Bengaluru, Karnataka, India5 yrs 8 mos experience

Key Highlights

Led design initiatives driving significant ARR impact.
Expert in crafting user-centered design solutions.
Strong cross-functional collaboration skills.

Stackforce AI infers this person is a SaaS Product Designer with a focus on user experience and interaction design.

Contact

Skills

Core Skills

User Experience (ux)User Interface DesignVisual DesignPrototyping

Other Skills

User-centered DesignWireframingInformation ArchitectureUI/UXUsability TestingManagementPublic SpeakingLeadershipTeamworkMicrosoft WordMicrosoft PowerPointMicrosoft OfficeHTMLMicrosoft ExcelCascading Style Sheets (CSS)

About

Product Designer | Systems Thinker | UX Strategist I’m a system-thinking product designer with 5 years of experience crafting intuitive, scalable, and high-impact design solutions. I thrive on deep problem-solving, structuring complex workflows, and building cohesive frameworks that enhance user experience and drive business growth. At Whatfix, I’ve led design initiatives that contributed to ARR impact, L1 tickets reduction, and improved workflow efficiency through strategic theme customization and enterprise design solutions. My expertise lies in interaction design, prototyping, accessibility (WCAG 2.2), and cross-functional collaboration to ensure seamless, user-friendly experiences. I believe great design is more than aesthetics—it’s about solving real user problems, making complex systems simple, and driving meaningful engagement. Let’s connect and talk design, strategy, and innovation! Let’s connect at divyamangal45@gmail.com

Experience

5 yrs 8 mos

Total Experience

1 yr 6 mos

Average Tenure

11 mos

Current Experience

Sap labs

User Experience Design Specialist

Jul 2025 – Present · 11 mos · Bengaluru, Karnataka, India · Hybrid

User Experience (UX)User Interface DesignUser-centered DesignWireframingPrototyping

Whatfix

Product Designer

Oct 2023 – Jun 2025 · 1 yr 8 mos · Bengaluru, Karnataka, India · On-site

Redesigned the Themes & Customization Framework, reducing L1 tickets by 80% (~50 to ~10 per quarter) and driving $1.37M ARR impact.
Developed a blocking widget to enforce validations, ensuring error-free workflows and adding $4M ARR impact.
Enhanced web & desktop popups, improving UX and generating $1.06M ARR.
Created a drag-and-drop popup editor, reducing popup creation time by 36% and boosting efficiency.
Defined & implemented WCAG 2.2 Level AA accessibility, improving usability and compliance.
Led cross-functional collaboration with PMs, engineers, and researchers to optimize workflows and scalability.

User Experience (UX)Visual DesignInformation ArchitectureUI/UXUser Interface DesignUsability Testing+3