Divya Singh

Operations Associate

Uttar Pradesh, India8 yrs 3 mos experience
Most Likely To Switch

Key Highlights

  • Proven leadership in high-impact customer relations.
  • Strong mentoring skills with a focus on continuous improvement.
  • Expertise in legal research and case analysis.
Stackforce AI infers this person is a skilled professional in customer relations and legal research within the B2C sector.

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Skills

Core Skills

LeadershipMentoringProblem Solving

Other Skills

Team ManagementQuality AuditingStakeholder CommunicationCoachingBusiness Process ImprovementConstant LearnerCross-Functional Team CollaborationRegulatory Compliance AwarenessConfidentiality & Professional EthicsInterpretation of Statutes & JudgmentsDrafting Legal Notes & Case SummariesDocumentation & ComplianceLegal Research & Case AnalysisBusiness Development

Experience

8 yrs 3 mos
Total Experience
2 yrs
Average Tenure
2 yrs 11 mos
Current Experience

Amazon

3 roles

EXR Associate [A]

Promoted

Aug 2025Present · 9 mos

  • ◇ As part of the SDS Executive Relations (EXR) team, I handled the most complex and high impact issues raised by the logistics partners, drivers and customers via email. My role involved working across two critical programs- Executive Druver Relations (ECR) - to deliver best-in- class resolution and customer experience.
LeadershipMentoringTeam ManagementProblem solvingQuality AuditingStakeholder Communication

SME

Promoted

Apr 2024Aug 2025 · 1 yr 4 mos

  • ◇ SME at Amazon | Audits | Coaching | Live Support
  • As a Subject Matter Expert, I support new Associates through structured onboarding, daily team Huddleston, real-time floor support, and one-on-one coaching. I conduct quality audits, provide actionable feedback, and ensure alignment with Amazon's customer obsession values. Passionate about mentoring, continuous improvement, and helping agents succeed from one day.
LeadershipMentoringQuality AuditingCoaching

SDS Associate

Jun 2023Apr 2024 · 10 mos

  • ◇ Remote Support Specialist at Amazon | Chat, Email & Phone Support | Quality Audits | Leadership Insights
  • Working Remotely as a Support Specialist at Amaozn, I deliver prompt, accurate, and empathetic support across chat, email and phone. In addition to resolving clients issues, I conduct quality Audits, participate in feedback sessions, and regularly share Frontline insights with Leadership to help improve processes, training; and overall client experience.
Problem solvingQuality AuditingStakeholder Communication

High court of judicature at allahabad

Legal Researcher

Jan 2022Jun 2023 · 1 yr 5 mos

  • Worked as a Legal Researcher under Hon’ble Justice Anjani Kumar Mishra at the Allahabad High Court. Assisted in legal research, case law analysis, preparation of case briefs, and drafting notes on matters related to civil and constitutional law. Also reviewed case files, statutes, and precedents to support judicial decision-making.

Byju's

Business Development Associate

Apr 2020Dec 2021 · 1 yr 8 mos · Prayagraj, Uttar Pradesh, India · Remote

  • Worked as a Business Development Associate at Byju’s, where I was responsible for interacting with potential customers, explaining product offerings, generating leads, and converting them into sales. Also handled client relationship management and achieved sales targets through effective communication and consultation.

High court of judicature at allahabad

Legal Intern

May 2019Jun 2019 · 1 mo

  • Internship at the Mediation Centre of the Allahabad High Court, where I observed and Assisted in mediation proceedings. During this internship, I gained practical exposure to alternative dispute resolution, understood the mediation process, and learned how parties resolve disputes amicably with the help of mediators.

Bhartiya axa life insurance

Relationship Manager

Sep 2016Dec 2018 · 2 yrs 3 mos · Prayagraj, Uttar Pradesh, India

  • Worked as a Relationship Manager at Bharti AXA Life Insurance.
  • Built and maintained strong relationships with clients.
  • Advised customers on suitable life insurance policies based on their financial needs.
  • Handled client queries and provided policy-related assistance.
  • Achieved sales targets through effective client interaction and follow-ups.
  • Ensured customer satisfaction and long-term client retention.
  • Maintained records and coordinated with internal teams for policy processing.

Education

University of Allahabad

Bachelor of Commerce - BCom

Jul 2015May 2018

Bharati Vidyapeeth

Bachelor of Laws - LLB — graduated

Jan 2018Jan 2021

ILS Law College

Diploma in taxation

Apr 2019Mar 2020

YMCA Centenary School & College, Allahabad

High school

Apr 2012Mar 2013

YMCA Centenary School & College

Intermediate

Apr 2014Mar 2015

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