Ebrahim Matar — Head of Design

As a Help Desk Head of Section, I am responsible for overseeing the day-to-day operations of the help desk team and ensuring that all customer inquiries and technical issues are resolved in a timely and efficient manner. With 5 years as Head of section and 10 years of IT help desk Coordinator and 12 years as IT support experience in the field, I have developed a deep understanding of the technical and customer service skills necessary to excel in this role. In my current position, I have successfully led the help desk team in providing highest level of support with high quality of service with in time frame. I have also implemented new processes and procedures to streamline operations and improve the overall quality of service provided. I am committed to fostering a positive and productive work environment, and have a proven track record of developing and coaching team members to achieve their full potential. I am passionate about delivering exceptional customer service and am always seeking opportunities to enhance my technical skills and knowledge. I am excited about the prospect of using my expertise to help organizations achieve their goals, and look forward to connecting with others in the field to share best practices and insights.

Stackforce AI infers this person is a Help Desk Management expert with a focus on IT Service Management.

Location: Latakia, Latakia Governorate, Syria

Experience: 20 yrs 10 mos