Ezhilarasu Manoharan

DevOps Engineer

India17 yrs 9 mos experience

Highly Stable

Key Highlights

17+ years of experience in QA leadership.
Expertise in CRM and billing transformation programs.
Proficient in managing end-to-end testing across large enterprises.

Stackforce AI infers this person is a Senior QA Leader in Telecom and CRM systems with extensive experience in enterprise software testing.

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Skills

Core Skills

Test StrategyEnd-to-end TestingTelecom Oss/bssSiebel CrmTest Management

Other Skills

Geneva Billing PlatformCDR ValidationInvoice ValidationHP ALM / QCSQL ValidationUser Acceptance Testing (UAT)HP Quality Center (QC)Defect ManagementLead-to-Cash (L2C)Quote-to-OrderUATIntegration TestingHP QCSQLCRM Testing

About

Senior QA Leader with 17+ years of experience in software testing, CRM platforms, and enterprise billing systems. Experienced in leading QA teams, defining test strategies, and managing end-to-end testing across large enterprise programs. Strong expertise in CRM testing, Lead-to-Cash (L2C), Quote-to-Order processes, order management, billing validation, and system integration testing. Hands-on experience with QA tools, including HP ALM, JIRA, UFT, SQL, SOAP UI, and API testing for enterprise applications. Delivered large-scale CRM and billing transformation programs for telecom and enterprise platforms, including BT (UK), KPN (Netherlands), Telstra (Australia), and Equinix. Skilled in QA leadership, defect management, UAT coordination, release validation, and cross-functional collaboration with development and business teams. Open to opportunities as QA Lead, Test Manager, or QA Manager in enterprise platforms, CRM systems, and large-scale transformation programs.

Experience

17 yrs 9 mos

Total Experience

7 yrs 8 mos

Average Tenure

2 yrs 5 mos

Current Experience

Equinix

Staff QA Engineer

Jan 2024 – Present · 2 yrs 5 mos · On-site

Managed QA activities for enterprise CRM and billing platforms supporting global operations
Developed test strategy, scenarios, and test cases based on functional requirements
Executed end-to-end testing across enterprise CRM and billing systems
Managed defect lifecycle using JIRA and HP ALM
Collaborated with developers, business analysts, and product teams
Contributed to QA process improvements and governance standards

Test StrategyEnd-to-end Testing

Apar technologies

Senior Quality Assurance Analyst

Mar 2016 – Dec 2023 · 7 yrs 9 mos · Singapore · On-site

Delivered QA services for telecom transformation programs involving CRM and billing systems
Led testing teams across multiple releases and project phases
Executed end-to-end testing across telecom OSS/BSS systems
Participated in UAT cycles, ensuring alignment with business requirements
Provided SME support for telecom billing and order management platforms
Managed defect lifecycle and release validation

Telecom OSS/BSSSiebel CRM

Accenture

Test Manager | QA Lead | Telecom CRM & Billing Systems

Aug 2008 – Mar 2016 · 7 yrs 7 mos · Chennai Area, India · On-site

Performed end-to-end testing for telecom CRM and billing platforms supporting global telecom clients.
Executed functional, integration, regression, and UAT testing across Lead-to-Cash (L2C) and Quote-to-Order business processes.
Validated Call Data Records (CDR), billing events, invoice generation, and payment processing workflows.
Provided Subject Matter Expertise (SME) for Siebel CRM modules including Opportunities, Quotes, Orders, and Service Requests.
Coordinated System Integration Testing (SIT) and User Acceptance Testing (UAT) for enterprise telecom releases.
Managed defect lifecycle using HP Quality Center (QC) and collaborated with development teams for issue resolution.
As TCoE Test Manager, defined test strategy, test plans, and QA governance across multi-vendor and multi-component environments.
Led QA teams of 12–20 members, ensuring timely delivery of testing milestones and release quality.
Worked closely with business stakeholders and product teams to validate customer lifecycle and order management workflows.

Test ManagementSiebel CRM