Jan 2023 – Jun 2025 · 2 yrs 5 mos · Bengaluru, Karnataka, India · Hybrid

• Protocol Architecture & Implementation:
• Subject matter expert for BECKn (ONDC) protocol implementation and open network
• design patterns
• Core protocol team member: architected and implemented multiple POCs and
• experiments for open networks
• Deployed enterprise-grade open networks across multiple sectors globally
• Open Networks Launched & Scaled:
• ONEST - Open Network for Education, Skilling & Training
• DEG - Digital Energy Network (P2P energy trading, EV charger discoverability &
• fulfillment)
• Open Kenya Network - Agriculture commerce
• Open Belem Network - Skilling and workforce development
• Open Gambia Network - Retail commerce
• Kochi Open Mobility Network - Launched Yatri app; collaborated on Multi
• Modal network for cab booking, metro ticketing (live in Bangalore & Chennai)
• Ecosystem & Thought Leadership:
• Collaborated with Google India, ONDC, Protean, and startup ecosystem on open
• network strategy and implementation
• Orchestrated open office hours for startups: direct access to protocol team and
• technical guidance
• Subject matter expert and mentor for BECKn and open networks at MuLearn
• community
• BECKn protocol mentor for Top 100 Coders Hackathon KSUM Huddle 2023

Nov 2021 – Jan 2023 · 1 yr 2 mos · Kochi, Kerala, India

• Helped put recent engineering graduates in IT jobs after training them on full stack (MERN) technologies over the course of a three-month mentorship programme. course selection for the mentorship programme based on expertise in react and JavaScript. IEEE's Kerala chapter ran a mentoring programme and a three-day workshop for engineering students.
• Assuming techno-functional leadership role, championing a variety of business-critical projects, including proposing and managing new initiatives, guiding the team, through development of complex bespoke software development projects. Valued contributor towards setting up Remote Engineering Team comprising of Developers, Consultants, QA, and Functional Experts; also establishing Offshore Engineering Delivery Functions. Endorsing solution design to the provisioning & establishment of processes to handle multiple big projects involving solution designs and professional services for the customers.
• Monitoring end-to-end delivery of products with project scope, task, deadlines, and budgeting through implementations. Applying pragmatic overview in conducting analysis and design activities i.e., functional design & test books development and performing feasibility for a project. Providing expert advice to clients on software solutions, thus achieving their business outcomes. Conducting Business Workshops and Business Analysis Session with the customers. Actively involved in Project Management & Planning of JIRAS. Catalyst for creating project resources utilization and finance status report on weekly & monthly basis.

Jun 2020 – Jan 2023 · 2 yrs 7 mos · Remote

• Working as a Sr. Solution Architect / Consultant for multiple customers on MERN Stack Technologies.
• Fully architected and developed a katacoda style interactive learning env using ReactJS, Sandpack
• editor, docusaraus and nodeJS.
• Principal / Solution Architect for the development of google protobuf based Authorization API using
• microservices architecture.
• Developed and Architected a microservices architecture based Authorization. The API uses google
• protobuf protocol for message exchange, .NET core for building the API, RabbitMQ for message
• broking, SQL Server as the DB and Docker for deployment and Testing .
• Fully designed and built a full integration test suite for the API using dockers, where the docker i
• instances needs to be launched for each component (API, RabbitMQ and SQL Server) at runtime,
• when the integration test gets launched as part of the CI/CD pipeline.
• Worked as Delivery Manager for the design and implementation of the ULOS (unified l
• loan origination system) application.
• Created a detailed functional design document to match the customer requirements along with
• technical specification for custom development and systems integration requirements
• Managed End to end delivery of the ULOS application, from planning, kick off, design,
• development and go-live.
• Established a high performance technical team, consisting of leads, developers and testers.

Oct 2017 – Feb 2018 · 4 mos

• Responsible for the Offshore Transition and setting up of Delivery Team and Operations for ETL and Big Data for MBI. This was a new acquisition which ESW Capital Group of Companies has made.
• My key responsibilities was to setup a high performance global remote delivery team including PM, Architects, Developers and testers. Establish a business as usual for project delivery and ensure all in scope services are delivered to the client in accordance with the contract and with the appropriate quality.
• Major responsibilities included
• 1. Setting up and managing a global remote delivery team
• 2. Managing the end to end delivery of projects
• 3. Managing a global delivery team
• 4. Customer handling, Issue escalation and managing customer expectations
• 5. Project management and Planning of JIRAS
• 6. Technical consulting
• 7. Responsible for day-to-day service delivery operations to ensure contractual commitments are met for all in scope services;
• 8. Work effectively with individuals from different organisations and onshore and offshore locations while providing quality leadership, possesses effective problems solving skills and ability to work through issues to arrive at win/win resolutions. Provides direction and leadership to the delivery team and manages ODM’s assigned to the account;
• 9. Contributes to planning the overall client relationship strategy, concentrating on cost reduction and service improvement. Has the ability to see the big picture;
• 10. Possesses a thorough understanding of the business and commercial context of the organisation.
• 11. Works with line managers (e.g. Technical Delivery Managers, Operations Manager) to ensure all relevant process documentation reflects ITIL best practices and client requirements, ensuring it is reviewed and updated within agreed timescales;

Apr 2017 – Oct 2017 · 6 mos

• Worked as Customer Success / Account Manager for Jive, Responsible for the relationship with 16 North American Accounts and 2 EMEA customers.
• Major Responsibilities included
• 1. Building Relationships that promote retention and loyalty
• 2. Work closely with customers to ensure they are satisfied with the services they receive
• 3. Prioritise and manage support cases for customer.
• 4. Escalates support cases as and when required
• 5. Liaise with support and Engg department to help resolve support cases for customers.
• 6. Ensure that SLA's are met for the services offered.
• 7. Understand the needs of the customers.
• 8. Negotiate with customer, as and when required.
• 9. Conduct quarterly review meeting with customer

Dec 2015 – Jun 2020 · 4 yrs 6 mos

• Drove service quality and continuous improvement of service delivery processes ensuring customer satisfaction, along with managing process adherence and Application SLA's. Monitored multiple professional services products, projects, and programs, focused on implementing Aurea products and solutions in the Enterprise Collaboration, CRM, and Data Analytics.
• Acted as Overall In-charge of successful deliveries of client implementation inclusive of designing delivery processes, escalations management, costs & margins; led deliveries worth $2M+ annual revenue and 15+ staff members. Successfully delivered A-List and Hypercare Programs to premium jive customers.
• Administered offshore transition and setting up of Delivery & Engineering Team and Operations for ETL and Big Data for MBI. As Customer Success & Account Manager for Jive; managed relationship with 16 North American Accounts & 2 EMEA customers. Played a key role in setting up a 20 member (PM, Architects, QA & Developers) high performance Global Remote Technical Delivery Team, within the professional services division from scratch; led a 3 Platinum & Gold Customers for Aurea. Instrumental in Delivery and CRM Implementation for Strategic and Non-Strategic Customers within Aurea; led projects with ARR of 2 million USD.
• Extensively travelled to Germany for customer workshops, user training, consultation, and implementation.

Oct 2015 – Apr 2017 · 1 yr 6 mos

• Responsible for setting up a 20 member (PM, Architects, QA, Developers) high performance global remote technical delivery
• Team within professional services division from scratch. Managed 3 platinum / gold customers for Aurea. Established end-to end business delivery and implementation of the Aurea CRM product.
• Responsible for the Delivery and CRM Implementation for Strategic and Non Strategic Customers within Aurea, Managed projects with ARR of 2 million USD.
• Handle Customer Escalations and priorities.
• Managed a global team providing CRM Implementation for European Customers. Responsible for the overall Delivery and performance of the team.
• I Travelled to Germany for customer workshops, user training, consultation and implementation.
• Major responsibility includes
• Managing the end to end delivery of projects
• Managing a global delivery team
• Customer handling, Issue escalation and managing customer expectations
• Project management and Planning of JIRAS
• Liaising with support team on product cases and Engg Team
• Providing CRM solutions for Complex Functionalities and Technical guidance
• Day to day Resource management and Monitoring Delivery Progress
• Liaise with Functional Experts and project Managers
• Reporting metrics to Upper Management and for Customer Value Governance
• Weekly status Reporting for Customers.
• Recruitment and interviews for candidates.
• Responsible for Quarterly Budgeting.

Aug 2012 – Oct 2015 · 3 yrs 2 mos · Bangalore, India

• Morgan Stanley (NYSE: MS) is an american multinational financial services corporation headquartered in New York city. Morgan Stanley operates in more than 41 countries and has more than 1,300 offices and 75,000 employees.
• Morgan Stanley is a financial services corporation that, through its affiliates and subsidiaries, advises and originates trades, manages, and distributes capitals for institutions, governments, and individuals. The company operates in three business segments: Institutional Securities, Wealth Management, and Investment Management. The company reports more than a trillion dollar in Assets under management
• I was part of the Wealth Management technology division in Bangalore and was responsible for developing and managing Multiple applications within WMT, the Mutual Fund Order Entry application, Mutual Fund, Div/cap gains options and Portfolio Proposal and Planner application.
• Shouldered responsibilities as Integral Part of the Wealth Management Technology Division in Bangalore; developed & managed Multiple Applications within WMT, Mutual Fund Order Entry Application, Mutual Fund, Div/Cap Gains Options and Portfolio Proposal & Planner Application. Dextrously developed Web & Windows based Applications spanning across various technology areas viz. C#, ASP.Net, AngularJS, Bootstrap and WCF for the Wealth Management Domain. Successful in building first class products in a first-class way using best practices to enable business functions to deliver faster and better.

Aug 2011 – Aug 2012 · 1 yr · Gurugram, Haryana, India

• Dunnhumby is a subsidiary of Tesco and is the leader in personalizing the world’s experience of retailers and brands. Analyzing data from over 350 million people in 25 countries, we help companies put customers at the center of every decision. We use our insight to improve customer’s retail and brand experience to earn their lifetime loyalty.
• Employing more than 1,500 people in 30 offices in Europe, Asia and the America, dunnhumby serves a prestigious list of companies including Tesco, Casino, the Kroger Co., Procter & Gamble, Shell, Coca-Cola and Mars. The dunnhumby Group also includes the Word of mouth marketing experts BzzAgent and price optimization company KSS Retail.
• Project: Shared Services and My Shoppers
• Shared services project focused on exposing a set of services to 3rd parties using WCF mainly for Nominations Project.
• Worked as a Lead Developer, creating services using WCF, exposing group management, common and security functionalities for Nominations project.
• ● Daily status meeting with UK team on project updates
• ● Developed WCF services for Group Management, common and hosted the same through over http and https
• ● Requirements gathering through client calls
• ● Generated Nunit scripts for unit testing and integrated the same to TeamCity.
• Project: Automated Test Integration Framework
• ATI stands for Automated Test Integration Framework project. Thai is a custom Automation Framework developed by dunnmuby in order to perform functional Automation of its flagship products.
• Worked as the Lead developer, Developing and Architecting the Automated Test Integration Project.
• ● Daily status meeting with UK Team on project updates
• ● Directed, guided and instituted technical orientation of the development tea
• ● Development and Design of the ATIframework components.
• ● HLD and LLD documentation for ATI
• ● Requirements gathering through client calls
• ● Write Automation scripts for flagship products through ATI

Nov 2009 – Aug 2011 · 1 yr 9 mos

• Worked as System Analyst at UST - Global, Managing end to end of delivery of customer projects.
• Project: Link EAM
• Link EAM stands for Enterprise Assignment Management is a product developed by KPMG to manage the assignments of executives. This is used by organisation's to manage their expatriate population.
• The application allows you to do cost projections for an assignment and tx calculations for 250 countries for the expatriate population.
• I worked as a Project Lead, managing a team strength of more than 10 resources. Responsible for the end to end delivery of the project.
• 50% into project management and 50% into development. Mainly into a Technical project manager role. The other responsibilities include:
• ● Daily status meeting with client on project updates
• ● Development and design of ASP.NET pages, stored procedures and reports
• ● Programming of complex modules in .NET and C#
• ● Requirements gathering through client calls
• ● End to end project management and Delivery
• ● Prepare status reports

Aug 2007 – Nov 2009 · 2 yrs 3 mos · Hyderabad, Telangana, India

• Bank of America Corporation is an American multinational investment bank and financial services holding company headquartered in Charlotte, North Carolina. It is the second-largest banking institution in the United states after JPMC, and the second latest bank in the world by market capitalisation. It serves approximately 10.73% of all American Bank Deposits, its primary financial services revolve around commercial banking, wealth management and investment banking.
• I was part of the card technology division in Bank of America and worked as a senior developer on a number of projects.
• Project: Reconciliation Engine
• Worked as senior developer on the reconciliation engine project, developed the core modules
• Major Responsibilities included
• ● Liaising with business on the requirements.
• ● Development of core modules for the Reconciliation engine
• ● Writing Nunit test cases
• ● Building UI screens using Windows Forms
• ● Fixing Defects

Jan 2006 – Aug 2007 · 1 yr 7 mos · Chennai, Tamil Nadu, India

• Joined as a .NET Developer and was part of the HBOS Account Manager development team, worked on some of the core modules for the project. The application was the first .NET 2.0 project in Cognizant
• Major Responsibilities included
• ● Development of core modules for the Account Manager Application
• ● Writing Nunit test cases
• ● Building UI screens using ASP.NET
• ● Fixing Defects