Jul 2021 – Oct 2024 · 3 yrs 3 mos · West Hollywood, California, United States

• Mentored and led the Managed OS teams of 9 members on performing OS-layer engineering and operational projects via Change Management
• Managed Golden images of OS via Ansible and GitLab as part of Platform Engineering self-service offerings
• Led PI and Scrum ceremonies to achieve continuous improvement
• Worked with Leadership on project management and planning via Agile Methodologies / SAFe
• Created customized inventory reports in Device42 via DOQL for internal projects and audits purposes
• Worked with audit, compliance, and security teams to ensure PCI and SOC audit and security requirements are met
• Performed hands-on and on-call duties & tasks on Linux server systems

Jun 2019 – Jul 2021 · 2 yrs 1 mo · Greater Los Angeles Area

• Proactively analyzed customers' utilization for opportunities on cost-savings & ROI-improvement
• Oversaw prompt investigation/escalation/resolution of ES customers’ cases
• Assisted customers on making strategic decisions to grow their business and infrastructure
• Built test infrastructure with various AWS services

Dec 2017 – Jun 2019 · 1 yr 6 mos

• Mentored and managed members of both the Enterprise Storage and the Linux Systems Administration teams
• Worked with auditors on ensuring all OS-layer audit & compliance requirements are met
• Created and maintained automation scripts
• Performed hands-on and on-call duties & tasks of the previous two positions as needed

Apr 2012 – Dec 2017 · 5 yrs 8 mos

• Mentored and managed Enterprise Storage Administration team members on infrastructure projects and daily tasks
• Reduced OpEx by creating & implementing budgetary forecast/plans to improve ROI
• Managed relationship with VARs/vendors and conduct proof-of-concept evaluation
• Automated repetitive tasks via scripts
• Designed and implemented D/R arrangement for various applications
• Participated in on-call rotation
• Performed configuration on Cisco Nexus switches with FEX modules as needed

Mar 2011 – Mar 2012 · 1 yr · Glendale, California

• Automated routine/repetitive tasks via scripts in various languages
• Configured and maintained approximately 3,000+ web & DBMS server systems as well as BIND DNS zones
• Built “TPKG” packages for software management

Mar 2006 – Mar 2011 · 5 yrs · Hollywood, California

• Automated and customized installation and configuration of Citrix XenServer and VMware systems
• Developed querying/reporting of virtualization data for performing tasks via scripts (bash & Ruby)
• Configured and maintained 3,000+ web & DBMS server systems via in-house RPM packages
• Performed configuration modifications and maintenance on NetApp storage devices
• Configured and maintained OS-bundled software such as BIND, postfix, keepalived to meet application requirements
• Configured Netscaler for load-balancing server farm

Oct 2002 – Mar 2006 · 3 yrs 5 mos

• Led and mentored systems administrators on projects rolling out Linux systems
• Assigned tasks based on priority of projects and availability of group members
• Created and maintained documentation for building and configuring systems
• Built, configured, and maintained 4k+ servers worldwide utilizing jumpstart/kickstart and in-house configuration tool
• Built and configured UNIX systems for the HPOV project using Veritas VxVM, VxFS, and Oracle 8i
• Created scripts for automating configuration, performing routine maintenance, and troubleshooting of systems
• Supported BIND DNS zones and configuration files and in-house revenue events “journaling” systems
• Tuned Sun Microsystems Solaris server systems.
• Performed tier-2 on-call duties on resolving daily support tasks via Remedy Action Request system
• Built RPM packages for software management

Jul 2000 – Oct 2002 · 2 yrs 3 mos

• Built, staffed, and managed the NOC of up to 11 members in 9 months with minimal supervision for 24/7/365 1st-tier monitoring and support on network, server systems, and applications
• Held weekly Change Management meetings
• Created Standard Operating Procedures for proactive monitoring and support for systems, applications, and network connectivity
• Ensured proper escalation of unresolved issues to the appropriate support groups via Remedy
• Took ownership of routine and emergency site launches for all front-end serving co-locations from Configuration Management
• Maintained monitoring tools for monitoring network devices and traffic via SNMP

Feb 2000 – Jun 2000 · 4 mos

• Analyzed business processes and requirements, prepared requirement specification and test plan for project, conducted hands-on user-training sessions on new applications

Jul 1999 – Feb 2000 · 7 mos

• Defined and executed IS/IT strategies, customized and implemented GoldMine Customer Relationship Management system, validated Y2K compliance of equipment, end-user support

Mar 1993 – Jul 1999 · 6 yrs 4 mos

• Novell NetWare, Microsoft Windows NT Server, Access, Visual Basic, Visual FoxPro, IBM mainframe terminal emulation, end-user support, mentored student interns