F

Francisco Pinto Leite

CEO

Porto, Porto, Portugal19 yrs 2 mos experience
Most Likely To Switch

Key Highlights

  • Led Talkdesk's Omnichannel Platform to market leadership.
  • Recognized as a Top 50 Product Management Mentor five times.
  • Built high-performing product teams across multiple countries.
Stackforce AI infers this person is a Product Management expert in SaaS with a strong focus on healthcare integrations.

Contact

Skills

Core Skills

Product ManagementTeam LeadershipIntegrations StrategyTeachingCommunity ManagementProgram ManagementBusiness AnalysisTrainingProject ManagementEvent ManagementHealthcare ManagementHealthcare Support

Other Skills

Product visionProduct strategyRoadmap developmentCustomer experienceTeam managementIntegrations managementProcess thinkingCurriculum developmentBusiness process analysisEvent organizationInterview preparationFunctional analysisRequirements specificationCompany managementSpeaker selection

About

🚀 Passionate Product Leader, Mentor, Community Builder 🚀 Francisco is a product leader dedicated to building platforms, empowering people, and elevating the craft of product management.In 2025, he assumed leadership of the Talkdesk Omnichannel Platform, one of the core pillars of Talkdesk’s global operation. Stepping into a highly complex and distributed landscape, Francisco led a team of three product managers and partnered closely with more than 30 engineers and designers across Portugal, India, China, and the US. He played a central role in reframing the product vision, driving clarity and alignment across multiple teams, and transforming the area into fully mission-driven product teams. His leadership strengthened a foundational platform that powers the customer and agent experience for hundreds of enterprises worldwide. Alongside his work in industry, Francisco is deeply committed to developing the next generation of product talent. As a mentor on ADPList, he has supported hundreds of mentees around the world and has been recognised as a Top 50 Product Management Mentor five times in a row. His guidance has contributed to more than 15 successful career transitions into product roles. Francisco is also a community builder, serving as one of the leaders and community managers of Impostor PM, a fast-growing product community in Porto focused on honest conversations, learning, and psychological safety in product work. He extends this impact into education as a professor at FEUP and Porto Business School, where he teaches business process management and product thinking, helping shape future leaders across engineering and business disciplines. Across all these roles, Francisco is driven by a simple mission: to elevate teams, empower people, and build product environments where strategy, collaboration, and continuous learning thrive.🌟

Experience

19 yrs 2 mos
Total Experience
2 yrs 8 mos
Average Tenure
2 yrs 11 mos
Current Experience

Talkdesk

3 roles

Group Product Manager

Promoted

Feb 2025Present · 1 yr 3 mos

  • Leading a team of Product Managers, I am responsible for defining and driving the product vision, strategy, and roadmap for Talkdesk's Omnichannel platform portfolio, including pivotal products such as Studio, Routing and Assignment engines and algorithms, and the Conversations platform.
  • This portfolio sits at the heart of Talkdesk’s customer interactions, ensuring every customer touchpoint is seamlessly managed and optimized across all channels. My mission is to enhance and evolve our Omnichannel capabilities, positioning Talkdesk as the market leader in delivering cohesive and intelligent customer experiences.
  • I am also focused on building and nurturing a high-performing product management team, fostering a collaborative environment committed to innovation, agility, and customer-centricity.
Product visionProduct strategyRoadmap developmentTeam leadershipCustomer experienceProduct Management+1

Principal Product Manager

Promoted

Feb 2023Apr 2025 · 2 yrs 2 mos

  • Lead Product Manager for Integrations & Connections
  • Leading a team of 3 Product Managers and working directly with 20+ engineers I am responsible for the product strategy and roadmap for Talkdesk integrations portfolio (40+ integrations including Dynamics 365, Zendesk, Service Now, Hubspot, Oracle SC, Slack, among others) and also for the strategy and roadmap for Talkdesk Connections™.
  • Talkdesk Connections™ is Talkdesk’s solution to interact with, and leverage, data contained in any third-party system. Connections enables you to quickly and autonomously add custom actions through a simple, no-code interface. This allows for more flexibility, control, and faster implementation of custom scenarios.
  • Launched Talkdesk Embedded™ a transformative tool that empowers agents to deliver exceptional service, no matter where they work. A product that have reached 15% costumer adoption in the first 6 months.
Integrations strategyRoadmap developmentTeam leadershipProduct managementProduct ManagementIntegrations Strategy

Senior Product Manager

Feb 2022Feb 2023 · 1 yr

  • Leading the Product team in the Integrations business unit. Build the product team from 0 to 4.
  • Working directly with a team of 15+ engineers and managing a team of 3 product managers, I am responsible for the product strategy and roadmap for Talkdesk integrations portfolio consisting of 40+ integrations including Dynamics 365, Zendesk, Service Now, Hubspot, Oracle SC, Slack, Kustomer, Google Contacts among others.
  • Key results: 12 new integrations delivered including Oracle SC, SAP C4C, Verint Professional, among others; 18% increase in installed integrations.
Product strategyTeam managementIntegrations managementProduct Management

One month pm

Program Lead

Feb 2024Present · 2 yrs 3 mos

  • Leading the One Month PM Interviewing Bootcamp
  • PM I𝗻𝘁𝗲𝗿𝘃𝗶𝗲𝘄𝗶𝗻𝗴 𝗕𝗼𝗼𝘁𝗰𝗮𝗺𝗽, is a 30-day 🅻🅸🆅🅴 program preparing students for the toughest Product challenges. It was designed to not just inundate you with information, but to equip you with the skills and confidence needed to conquer any interview.
Program managementInterview preparationProgram Management

Porto business school

Invited Professor

Oct 2023Present · 2 yrs 7 mos

  • Lecturing Process Thinking for the Postgraduate Programme in Business Innovation
Process thinkingTeachingCurriculum development

The impostor pm

Community Manager

Oct 2023Present · 2 yrs 7 mos · Porto, Portugal

  • The Impostor Product Manager is a community created by and for product managers of all backgrounds. Our goal is to provide a safe space where you can share your experiences openly and without fear of judgement. We believe in the power of learning from one another, and envision a world where mistakes are embraced as opportunities for growth.
Community managementEvent organizationCommunity Management

Adplist.org

Mentor

Jun 2023Present · 2 yrs 11 mos

Feup

Invited Professor

Jan 2022Present · 4 yrs 4 mos

  • Lecturing Business Process Analysis and Management for the Master in Industrial Engineering and Management
Business process analysisTeaching

E-goi

2 roles

Senior Product Manager

Mar 2020Feb 2022 · 1 yr 11 mos

  • Manager of E-Goi Web Team
  • Managing a team of 6+ engineers i was responsible for the product strategy and roadmap of different channels in the E-goi platform: Webpush notifications, Pop-ups, On-site messaging, Landing Pages and Embed Forms.

Product manager

Jan 2020Mar 2020 · 2 mos

  • Manager of E-Goi Web Team & E-Goi Mobile & Messaging Team
  • Managing two teams of 4+ engineers i was responsible for the product strategy and roadmap of different channels in the E-goi platform: Voice, SMS, SmartSMS, Push notifications, Webpush, Landing Pages and Forms.
  • Created from scratch the mobile & messaging team being responsible for the HR selection, process reengineering and knowledge transfer in order to achieve autonomy.
Product strategyTeam managementProduct Management

Alert life sciences computing

2 roles

Functional Business Analyst

Promoted

Aug 2019Jan 2020 · 5 mos

  • Gap analysis, process analysis, design and implementation of changes in ALERT®'s suite of products;
  • Functional analysis, requirements specifications for ALERT®'s suite of products;
  • Management, ownership and acceptance testing of the development processes of ALERT®’s suite of products.
Product strategyTeam managementProduct Management

Senior Training Consultant

Sep 2018Aug 2019 · 11 mos

  • Trainer specialist in internal development projects
  • Trainer specialist in international customer projects
  • Cooperation in the organization and coordination of the different phases of the training process
  • Planning, preparation, control and evaluation of the training activities and processes
  • Design and production of multimedia content for elearning projects
  • Support senior management according with the implementation methodology
  • On site and change management support in ALERT®'s international projects
  • Process analysis, design and implementation of changes in ALERT®'s suite of products
Functional analysisRequirements specificationBusiness Analysis

!voidlab

CEO & Founder

Dec 2018Jul 2019 · 7 mos

  • !Void Lab is a FEUP project company inserted in project management laboratory course. GPA 19/20
  • #LGPCHALLENGE2019
  • Company management and project management. Projects developed for Efacec, Talkdesk, Glint and Colectivo oitoo/SROA.
TrainingProject management

Cesg | feup

Chairman

Sep 2018May 2019 · 8 mos

  • Organization committee leader.
  • Responsible for the design of the program, themes and selection of speakers.
Project managementCompany managementProject Management

Colégio das caldinhas

Certified Trainer

Oct 2017Aug 2018 · 10 mos · Santo Tirso

  • Trainer in health assistants vocational education program.
  • Internship supervisor for healthcare facilities.
  • Supervisor in professional aptitude proofs.
NursingHealth managementHealthcare Management

Centro nacional de telesaúde

Nurse

Feb 2014Jun 2017 · 3 yrs 4 mos · Porto

  • Nurse multichannel support in SNS 24, telephone and online-service of the Portuguese National Health Service.
  • Advisory in acute, non-emergent health complaints.
  • Distance support to solve health-related issues without having to go to primary care unit or hospital.
TrainingSupervision

Centro hospitalar são joão

Staff Registered Nurse

Aug 2010Sep 2018 · 8 yrs 1 mo · Porto e Região, Portugal

  • General surgery and neurosurgery.
  • General surgery interlocutor for the information systems.
  • Advisor in Business intelligence work group responsible for the development of a quality indicators platform for the evaluation of nursing professional exercise.
Event organizationSpeaker selectionEvent Management

Medicos do mundo - representação norte

Project Manager/Nurse

Jan 2010Mar 2015 · 5 yrs 2 mos

  • Project management and team management in Diabetes program SerDia. Responsible for managing multidisciplinary health team, budget and milestones control.
  • Nurse in several community projects related to public health and school health.
Nursing supportAdvisoryHealthcare Support

Carlton life

Nurse Coordinator

Jan 2008Jan 2010 · 2 yrs

  • Nurse
  • Nursing team management
  • Health assistants management
  • Training management
Project managementTeam managementProject Management

Atlanticare - serviços de saúde, s.a.

Chief Nursing Officer

Jan 2007Jan 2009 · 2 yrs

  • Nursing team management
  • Training management
Nursing managementTraining managementHealthcare Management

Education

Stanford University

Product Management: Transforming opportunities into Great Products

Jan 2020Jan 2020

Faculdade de Engenharia da Universidade do Porto

Master's degree — Service Engineering and Management

Jan 2018Jan 2020

Escola Superior de Enfermagem do Porto

Master's degree — Nursing Information Systems

Jan 2012Jan 2016

Instituto Politécnico de Saúde do Norte

Bachelor's degree — Nursing

Jan 2003Jan 2007

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