Nov 2024 – Feb 2026 · 1 yr 3 mos · Singapore · On-site

Jan 2020 – Present · 6 yrs 4 mos · Singapore

• Class on venture capital and scaling startups
• Course code MGMT102 - Strategy

Sep 2019 – Oct 2024 · 5 yrs 1 mo · Singapore · Hybrid

• Managing 5 teams:
• Account Management: managing relationships with properties accross South East Asia (based in Jakarta, Bali, Kuala Lumpur, Bangkok, Ho Chi Minh City, New Delhi, Manila)
• Operations: handling all back office tasks (based in Jakarta)
• Partner Experience: supporting properties and guests (based in Jakarta, Bangkok, New Delhi, Ho Chi Minh City)
• Pricing: defining pricing guidelines via data tests and collaborating with online travel agents to boost production (based in Kuala Lumpur)
• Systems: Defining, setting up and maintaining internal tools (based in Jakarta)

Apr 2015 – Jun 2019 · 4 yrs 2 mos · Greater Paris Metropolitan Region · On-site

• ✓ Created, managed and scaled the Operations Department (Customer Service team from 0 to 25 agents, Customer Success team from 0 to 20 account managers, Customer Onboarding team from 0 to 20 launchers) → monthly churn under 0,5% and NPS above 40
• ✓ Managed the call center service team for doctors with 30 agents in-house and 30 agents outsourced in France and overseas → from 0 to 1m€ annual recurring revenue in two years
• ✓ Defined and implemented the call center partnership strategy, setting up a country-wide network of partners → 20% of monthly additional clients in France secured thanks to these partners
• ✓ Improved and scaled main processes such as: negotiated partnership with Google My Business, co-created phone message system for Doctors, built internal performance tools, set up Salesforce and Zendesk, built client success scoring system, created self-help tools → contact ratio /2, appointments per doctor x2, number of managed doctors per Account Manager x2
• ✓ Created and scaled the Customer Success team for hospitals from 0 to 10 Account Managers → no churn and constant improvement of KPIs such as new online patients, online bookings and no-shows and upsells
• ✓ Created and scaled the Deployment team from 0 to 50 Project Managers → deployed over 200 hospitals including APHP (all Paris’ hospitals, Europe’s largest hospital group)
• ✓ Led consulting projects to re organize hospitals on issues linked to appointment planning → for example significantly reduced unpaid appointments at APHP by better tracking admittance
• ✓ Negotiated and co-built connectors between Doctolib and Hospital Information Systems (HIS) → Doctolib now linked with the majority of Hospital Information Systems in France

Jul 2014 – Mar 2015 · 8 mos · Paris

• Homejoy was the leading online platform in the US and Europe which connected customers with home service providers
• ✓ Created the team in France with 5 team members (focused on sourcing, press and local marketing)
• ✓ Set up processes to recruit and retain cleaning professionals → 100 cleaning professionals hired and trained
• ✓ Led marketing efforts including growth hacking techniques → 100 clients in 2 months with no online budget

Mar 2012 – Jun 2014 · 2 yrs 3 mos · Paris Area, France

• ✓ 10+ projects in France, Germany, Belgium and the UK among which:
• o Set up Lean initiatives at Banking and Manufacturing clients
• o Conducted an audit of the Sales Department of a leading chemical producer
• o Implemented a major cost saving program at a food services and facilities management company
• o Led a project to reduce inventories at a European aerospace manufacturer
• ✓ Participated in a study on European investments for McKinsey’s research center (McKinsey Global Institute)
• ✓ Built a McKinsey Excel toolbar and trained all new joiners in the Paris Office on advanced Excel modelling

Sep 2011 – Mar 2012 · 6 mos

• Private equity fund specialized in Chinese investments in Europe (ex. set up the Club med – Fosun deal)
• ✓ Identified potential acquisitions in the logistics sector
• ✓ Created the institutional website
• ✓ Led a study of Chinese investments in Europe that was published on the front page of Les Echos

Sep 2009 – Jul 2010 · 10 mos

• ✓ Raised 20.000 Euros to fund a project among sponsors
• ✓ Directed video documentaries on biodiversity protection throughout the world
• ✓ Communicated in schools and media (newspapers and Internet websites)

Apr 2009 – Jul 2009 · 3 mos

• ✓ Conducted a financial analysis on the company’s main suppliers
• ✓ Wrote a report on the impact of credit export policies on aircraft competitiveness
• ✓ Used Italian on a daily basis

Sep 2008 – Mar 2009 · 6 mos

• ✓ Conducted quantitative analysis of HR scenarios
• ✓ Designed and created an Excel-Access tool to price air-cargo shipments
• ✓ Organized a week-long seminar on Lean Methods for 300 bank employees

Jan 2008 – Aug 2008 · 7 mos

• ✓ Administered Advanced Excel courses
• ✓ Sold modeling softwares to companies - such as Crystal Ball, a Monte Carlo modeling tool
• ✓ Managed a seven-person team to create a market-sizing model on Access for a large French IT company

Jun 2007 – Aug 2007 · 2 mos

• Allocation of on-site after sales team budget across the US. ($200,000)
• Automatization of reporting processes

May 2007 – May 2008 · 1 yr

• ✓ Directed several plays such as Oscar Wilde's The Ideal Husband
• ✓ Managed a four-person team
• ✓ Two Best Actor awards at student festivals (Paris and Cannes)

May 2007 – May 2008 · 1 yr

• ✓ Co-founded IS, the student club devoted to international students at HEC
• ✓ Organized the welcome week for 250 students (exchange, AD and CEMS) in September 2007
• ✓ Strived to get French students to meet their international counterparts

Jun 2005 – Aug 2005 · 2 mos

• Construction of a hospital and a school
• Lessons to children
• Work in the fields
• Political debates with local authorities