Jun 2022 – Jan 2024 · 1 yr 7 mos · Tamil Nadu, India · Remote

• Azure Cloud Environment:
• Design and Deploy Azure IaaS for various programs and teams based on their needs.
• Design and Deploy Azure PaaS for SQL & Application services hosted in Cloud.
• Deploy and Manage Azure Data Factory, Azure Synapse and Azure Analytic services.
• Manage RBAC & Conditional access for Azure resources.
• Migrate VM, App server, Web server, SQL server from On-perm to Azure cloud.
• Migrate On-Prem files servers to Azure storage via Azure file sync.
• Configure and Manage Azure Backup for resources like VM, SQL, Azure Files.
• Configure and Manage Azure Disaster recovery for critical resources.
• Configure and Manage Azure Virtual Desktop for External Contractors.
• Azure Backup & Disaster Recovery for Azure virtual machine, File System and Database.
• M365:
• M365 Global administration and managing features like Exchange, Azure Active Directory, Intune, SharePoint, Teams, OneDrive, Power BI & Power Platform.
• Manage Azure AD, AD connect, MFA, SSO, PIM & Conditional Access.
• Create and Manage Teams Channel & Teams PSTN.
• Develop and Manage SharePoint Online sites.
• Create and Manage Power BI Workspaces.
• Design and automate tasks with Microsoft Flow & Power Apps.
• Virtualization:
• Install, Configure & Manage Virtual Environment Using VMware Products like ESXi Servers & Virtual Center
• New Build, Migration and Redesign existing VMware Infrastructure.
• Automation/Scripting:
• Writing PowerShell scripts to automate frequently performed windows/azure cloud tasks.
• Creating runbook within Azure automation account to perform schedule tasks in cloud.
• Experience in Designing Logic flow in Power Automate and Integrate with Power App.
• Experience in Designing Logic flow in Function App for monitoring ADF pipelines.
• Incident Management:
• Handling Escalated tickets from Level 1 & 2 Engineers
• Identifying Root cause for recurring/major incidents and applying corrective actions using ITIL methodologies as a part of Problem Management

Oct 2019 – May 2022 · 2 yrs 7 mos

• RESPONSIBILITIES:
• Below are my roles and responsibilities for different platforms.
• ACTIVE DIRECTORY:
• Install, Configure & Manage Active Directory for Many Domains and All Functional Levels
• Ensure GPO, Users & Groups are Created as Per the Corporate Standards for Seamless Distinguish.
• Installation, configuration, and deployment of new servers (Both Physical & VM).
• Promote to a DC, Maintain and Manage AD Replication across Domains.
• Configuring and Managing DFS, DHCP, DNS, WDS, WSUS, Backup & Restore.
• VIRTULIZATION:
• Install, Configure & Manage Virtual Environment Using VMware Products like ESXi Servers & Virtual Center
• Manage VMware features like HA, DRS, Resource Pool, Clone VM, Snapshot VM, Host and Datastore Alerts, Cold & Hot Migration, NTP, to make sure that the Production runs seamless.
• O365:
• O365 Global administration and managing features like Exchange, Azure Active Directory, SharePoint, Teams and OneDrive.
• Managing SharePoint Online sites and development.
• Managing Microsoft Flow & Automate.
• BACKUP SOLUTION:
• Primary focal for Backup issues on backup tools (Commvault & Veeam) and troubleshooting.
• Managing backup for VM, File System & Database.
• Configuring and managing backups over the cloud solution.
• INCIDENT MANAGEMENT:
• Primary Focal for all Escalated tickets from Level 1 & 2 Engineers as a part of Incident Management
• Identifying Root cause for recurring/major incidents and applying corrective actions using ITIL methodologies as a part of Problem Management
• Participating in Change management process
• Managing all documentation related to running IT recourses.
• AWS Cloud Environment:
• Configuring and Managing Route53 for public DNS.
• Configuring and Managing S3 buckets for Backup solution.
• Configuring and Managing EC2 instances within our VPC.

Apr 2016 – Sep 2019 · 3 yrs 5 mos

• Responsibility:
• Supporting end user challenges in Technical aspects for APAC, EMEA & US employees.
• Administrating Active Directory, Exchange Server and Office 365.
• Installation and configuring the client & server machines with all the required application.
• Creating and managing the applications packages in IBM Bigfix Endpoint.
• Hands on experience with VMware Exsi & Vcenter.
• Diagnosing system problems and implementing solutions for local & remote users.
• Configuring & administrating Cisco Call Manager for Desk phone & Softphone for users.
• Managing Cisco IPCC user administrator for customer support.
• Implemented VMware Infrastructure for Engineering team lab.
• Auditing and logging the Hardware and Software maintenance periodically.
• Procurement of new asset and performing asset management periodically.
• Developing and updating the Knowledge base article frequently.
• Performing Daily check for default application used every day.

Dec 2014 – Apr 2016 · 1 yr 4 mos · Chennai Area, India

• Responsibilities:
• Responsible for diagnosing & resolving hardware, software and end users problems.
• Support for Installing software, maintaining system and User administration.
• Administration of AD, Exchange, GPO & File Server.
• Handling Hardware, Virus, Network Connectivity, Drivers & Software issues.
• Supporting for Boot issue, BSOD, Printer & Scanner Installation.
• Answering incoming calls from clients, processing emails and logging calls.
• Following procedures and updating support documentation in CRM.

Dec 2012 – Nov 2014 · 1 yr 11 mos · Pondicherry

• Responsibilities :
• Supporting Technical issues with client machine for end user.
• Supporting Active Directory, GPO & Exchange Management.
• Diagnosis of Desktop, Application, Networking and infrastructure issues.
• Handling Virus, Network Connectivity, Drivers & Software issues.
• Backup & restore user files and managing file server.
• Installing and Configuring Windows server administration.
• In-depth knowledge of Microsoft Windows client operating systems, XP, Vista / Windows 7, Windows 8 & Windows 10.
• Maintaining Customer Relationship Management (CRM).