Nov 2025 – Nov 2025 · 0 mo · Toronto, Ontario, Canada · Remote

May 2025 – Dec 2025 · 7 mos · Mississauga, Ontario, Canada

• Supporting the Dangerous Goods Operations department under Asset Protection by automating reporting processes, reducing manual effort and improving accuracy.
• Designed and developed Power BI dashboards to provide actionable insights, including:
• a. Non-compliance revenue generated from discrepancies reported by Dangerous Goods Specialists at depots (via ThinkLP – Salesforce tool).
• b. Incident/spill analysis by location with trends and comparisons.
• c. Top shippers with repeated discrepancies/incidents for targeted education and compliance improvement.
• d. KPI tracking: YTD revenue, total reports, month-over-month comparisons, % increase/decrease, and average reporting time for incidents.
• Built a Dangerous Goods Responder dashboard to track availability of DG Ground, DG Air, and DG Spill responders across locations, highlighting shortages vs. requirements.
• Automated other billable reports using power pivots and VBA in Excel, streamlining recurring tasks and enabling faster delivery of insights.
• Helped the team identify high-risk locations and educate non-compliant customers to improve declaration accuracy and reduce incidents.

Jan 2025 – May 2025 · 4 mos · Canada

• Tutored students in Data Analysis (Power BI, Tableau), Linear Programming (Excel Solver), Statistical Analysis, and SAT preparation (Mathematics & English), helping them strengthen technical and analytical skills while improving academic performance

Apr 2023 – Aug 2024 · 1 yr 4 mos

• Worked on enterprise products SendPro360 APIs and PitneyShip Enterprise, managing end-to-end API and GUI specifications and technical documentation.
• Collaborated with third-party vendors including Purolator, GLS, Canpar, USPS, and Canada Post to deliver seamless API integrations with the 360 API product.
• Led the testing, deployment, and automation of APIs and GUIs using tools such as ReadyAPI (SOAP UI), Cypress, and SQL, ensuring reliability and efficiency.
• Utilised Jmeter for analyzing performance of Sendpro360 APIs.
• Prepared and maintained comprehensive technical documentation, ensuring clarity and alignment across business and technical stakeholders.
• Partnered with cross-functional teams (tracking, fulfillment, analytics, pitneyship, shippingAPI, cross-border, okta) to drive integrations and resolve dependencies, demonstrating features and solutions to internal and external stakeholders.
• Led multiple projects while managing a team of three QAs, ensuring proactive communication, timely defect resolution, and thorough root cause analysis.
• Recognized for strong collaboration skills, ability to bridge technical and business needs, and for driving high-quality enterprise product deliveries.

Jun 2022 – Apr 2023 · 10 mos

• Presented the payment service fee architecture and data driven driven insights to the CEO projecting a 15% increase in revenue processing speed and workflow improvements, directly leading to feature approval
• Designed and executed automation test scripts stored and version-controlled in Git to ensure consistency and scalability across projects.
• Managed integration control and CI/CD pipelines using Jenkins, streamlining deployments and improving release efficiency.
• Worked extensively with Apigee API Management, transforming and managing API gateways to for ShippingAPIs and optimized performance, scalability, and security.
• Developed test automation frameworks using Groovy Scripts and JUnit, enabling faster feedback cycles and improved defect detection

Dec 2021 – Jun 2022 · 6 mos

Apr 2021 – Nov 2021 · 7 mos

• Worked in the Shipping API team within Pitney Bowes’ Global eCommerce business, contributing to the quality and reliability of core enterprise microservices.
• Designed and executed test cases for critical services including Transaction Processor, Customer Registration Record, Back Office, Parcel Tracking Process, Ledger Reporting, as well as GUI-based tools such as the Support Tool, Merchant Portal, and Developer Portal.
• Utilized SQL for data validation and backend testing, ensuring consistency across systems.
• Conducted API testing using REST APIs, Postman, and SoapUI, ensuring smooth integrations and robust functionality.
• Created detailed test plans and test case documentation in alignment with Agile methodologies to support sprint planning and execution.
• Collaborated closely with developers, business analysts, and other QA engineers, engaging in cross-team communication for debugging and defect resolution.
• Supported test automation efforts to enhance coverage and accelerate regression testing cycles.