Mar 2025 – Present · 1 yr 3 mos · Hybrid

• I am enhancing the autonomous Call Centre as a Service (CCaaS) initiative which uses LLMs where the customers directly chat and talk to a virtual agent in real time without any pre-recorded voice or a set menu. All of the conversations are free flowing as if an actual human is answering all the enquiries; both on textual chat as well as over a voice call. This is at the forefront of the traditional CCaaS experiences which have been around for the last 20 years and is set to disrupt the market with an entirely novel approach using an advanced multi-agentic framework equipped with exhaustive evaluation using advanced AI tools and techniques.
• Apart from this, I work on integrating workflows with the Vertex AI ecosystem, prompt optimization, and many more AI-centric applications with 10x impact to that of traditional programming. This enables customers to achieve exceptionally high ROI by using GCP products to deliver AI assisted solutions.
• Previously worked on grounding Gemini AI models with private and public data.

Dec 2022 – Feb 2025 · 2 yrs 2 mos · Hybrid

• I worked on problems like Postgres Major Version Upgrade, Terraform support, security horizontals, and integrating Storage quota management for AlloyDB which offered technically deep challenges. All of these projects had tremendous impact on the overall product and touched critical user journeys for the customers thus calling for robust and in-depth deep-dive coupled with extensive implementation.