Gerline Rebecca William

Operations Associate

Bengaluru, Karnataka, India4 yrs 8 mos experience
Highly Stable

Key Highlights

  • Over 4.5 years in Payments Operations.
  • Expert in optimizing transaction success rates.
  • Proficient in SQL and data analysis.
Stackforce AI infers this person is a Fintech professional with strong operational and analytical skills.

Contact

LinkedIn

Skills

Core Skills

PaymentsData Analysis

Other Skills

Account ReconciliationAccounts Receivable (AR)Analytical SkillsAnalyticsAttention to DetailAttitude ChangeBusiness AnalysisBusiness Process ImprovementCommunicationCredit CardsCritical ThinkingCustomer ExperienceCustomer JourneysCustomer SatisfactionCustomer Service

About

I’m a data-driven Payments Operations professional with over 4.5 years of experience driving operational efficiency, transaction success rate optimization, and large-scale financial reconciliations. At leading fintech companies like Razorpay and PhonePe, I’ve owned critical functions across UPI, Cards, Net Banking, and NACH, collaborating with tech, product, and finance teams to solve high-impact problems. Whether it’s deep-diving into failure patterns using SQL & FQL, automating reconciliation workflows, or handling escalations and compliance with speed and precision, I bring a solution-first mindset and a proven track record in optimizing payment flows and enhancing merchant satisfaction. My tools of choice include QlikSense, Excel, Power BI, Freshdesk, and SQL — with a strong focus on continuous improvement and root-cause analysis. Looking to grow in challenging fintech or banking environments where I can contribute to resilient, scalable, and customer-first payment ecosystems.

Experience

4 yrs 8 mos
Total Experience
3 yrs
Average Tenure
1 yr 8 mos
Current Experience

Phonepe

Senior Operations Analyst, SR, Reconciliation & Routing

Oct 2024 – Present · 1 yr 8 mos · Bengaluru, Karnataka, India · On-site

Stakeholder ManagementTicketing SystemsTeamworkDashboardsData AnalysisPayments+35

Razorpay

3 roles

Senior Analyst, Banking Operations

Promoted

Jun 2024 – Oct 2024 · 4 mos

Stakeholder ManagementTicketing SystemsLeadershipTeamworkSensitive InformationDashboards+49

Analyst, Banking Operations

Promoted

Dec 2022 – May 2024 · 1 yr 5 mos

Stakeholder ManagementTicketing SystemsSensitive InformationDashboardsData AnalysisPayments+40

Junior Analyst, Banking Operations

Aug 2021 – Nov 2022 · 1 yr 3 mos

Stakeholder ManagementTicketing SystemsDashboardsData AnalysisPaymentsOperational Excellence+34

Technocamps

Frontend Developer

Apr 2020 – Jul 2020 · 3 mos · Swansea, Wales, United Kingdom

  • Designed the Front End of the new Technocamps website using WordPress. Designed the “Who We Are” pages using HTML, CSS and JavaScript. Built high quality mockups and designed various prototypes. Used various WordPress Plugins. Created user-friendly web pages which attracts users.
Technical SupportGoogle DriveLanguage SkillsGoogle DocsEnglishInterpersonal Skills+7

Cardiff university / prifysgol caerdydd

Development & Delivery Officer

Feb 2020 – Jul 2020 · 5 mos · Cardiff, Wales, United Kingdom

  • Worked with schools as well as public and private organizations to design, arrange, promote and deliver code clubs, bootcamps, hackathons and other events. Developed and organized a range of events to promote STEM subjects for young people and computing in particular. Visits to schools and community outreach programs are examples. Produced documentation, plan, design and delivered workshops suitable for all ages.
Technical SupportGoogle DriveMicrosoft WordLanguage SkillsGoogle DocsEnglish+9

Moorhouse group

SQL Developer Intern

Aug 2019 – Oct 2019 · 2 mos · Caerphilly

  • Analyzed existing SQL queries for performance improvements, providing timely scheduled management reporting, understanding of the Microsoft SQL Server, SQL Server Integration Services, SQL Server Reporting Services, used QlikSense and QlikView to analyse data, created processes to extract and prepare data for quality reports and management.
Ticketing SystemsTechnical SupportGoogle DriveMicrosoft WordLanguage SkillsGoogle Docs+11

Kfc uk & ireland

Front of House Team Member

May 2019 – Jan 2021 · 1 yr 8 mos · Cardiff, United Kingdom

  • Working in a busy store serving customers in a faster manner, time management, handling customer complaints, guest experience surveys, good conflict management and catered to all customer needs. Worked in order to cover and handle expenses during studies. Received Best Front of house member for the month of October 2019.
Language SkillsEnglishInterpersonal SkillsPassionate about WorkCommunicationCustomer Satisfaction+3

Firstsource

Customer Service Associate

Apr 2018 – Jun 2018 · 2 mos · Greater Bengaluru Area

  • Spoke to customers and solved their issues regarding car insurance, handled complaints, focused on customers overall satisfaction over the phone. Cultivated fluency, good accent and a presentable voice. Good typing speed, patience at taking calls and replying to queries and good listening skills.
Language SkillsEnglishInterpersonal SkillsPassionate about WorkCommunicationCustomer Satisfaction+6

Education

Cardiff University / Prifysgol Caerdydd

MSc in Advanced Computer Science — Computer Science

Jan 2018 – Jan 2020

Mount Carmel College, Palace Rd, Bengaluru

Bachelor’s in Computer Applications (BCA) — Computer Science

Jun 2015 – May 2018

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