Aug 2023 – Present · 2 yrs 10 mos · Mumbai, Maharashtra, India · On-site

• Spearheaded GenAI automation for a customer query platform via building a Reflection Agent chatbot, reducing human escalation by 16%.
• Optimized vector DB retrieval time by onboarding traffic-aware DB routing, Redis caching, and parallel
• FAISS queries, cutting latency by 21%.
• Architected a Judge LLM-ReAct-based monitoring framework to track user journey segments and flag
• hallucinations in conversations.
• Enhanced a RAG chatbot through A/B testing for prompts and updating the document base, boosting
• journey completion by 13% and response quality (BLEU +4%, BERTScore +7%).
• Deployed services on Azure using GitHub Actions and Docker ACI in production environment.
• Rebuilt the Fraud Detection pipeline with XGBoost and live SQL queries, improving recall (+5%),
• precision (+7%), and ROC-AUC (+4%).
• Developed a product recommendation engine combining collaborative filtering and cosine similarity,
• driving 21% user growth and a 15% lift in market basket size in cross-sell/upsell campaigns