Apr 2023 – Sep 2023 · 5 mos

• Managing and mentoring junior product team members, focusing on skill development in data analytics while leveraging tools such as Pendo, Tableau, Google Data Studio, Medallia, and SQL Studio, resulting in marked improvements in data-driven decision-making within the team.
• Identifying strategic tech investments to increase brokerage revenue, deliver better customer experience and strengthen Coyote's digital product positioning in the logistics industry.
• Defining product vision and developing roadmap for Go Premium TMS and Shipper experience of Coyote's digital freight platform, a platform with an annual total transaction revenue of ~$120 Million.
• Consistently monitoring market signals, revenue and engagement metrics, proactively adjusting the product roadmap for optimal results.
• Launched high-impact product initiatives for the Spot Revenue Portfolio: Digital Payment Transformation, Canadian Market Expansion, WMS integration with large enterprise customers, and Instant Volume Quoting.

Apr 2022 – Mar 2023 · 11 mos

• A few of my high impact product initiatives are the following:
• Digital Payment Transformation
• Engineered a partnership with Bank of America's ACH team, leading to a 67% adoption rate over Credit Card and generating $480K in annual customer savings while minimizing Coyote's processing fees.
• Evaluated Canadian market expansion tech investments on UX enhancements and adding credit card for online payments
• Less-than- Truckload (LTL) Tendering for Go Premium: Rapidly re-prioritized feature development to accommodate the needs of GO Premium's marquee customer, ensuring smooth WMS integration.
• Instant Volume LTL Quoting: Increased LTL digital bookings by 26% and realized a saving of 20 FTE minutes per quote.

Mar 2021 – Dec 2021 · 9 mos · New York, New York, United States

• Grace led a full stack scrum team of 10 Front end, Back end, QA engineers located in Romania, India, Argentina and US to develop features for Omni channel loyalty programs of multiple brands under ELC like MAC, Bobbi Brown, Clinique in North and South America, EMEA and APAC.
• Ownership includes Loyalty customer experience for Desktop, Mobile and POS APIs
• Trained and executed in a Scaled Agile Framework (SAFE)

Apr 2019 – Jul 2020 · 1 yr 3 mos

• Lifion is a special venture within a large established HCM company. We “re-write the rules” and define our own standards for success. We have access to the resources of a fortune 500 with the velocity of a startup.
• Product Manager for Lifion Benefits
• Driving UX workshops with design thinking methodology to design a product that provides user decision insights and drives best action using data mined from ADP’s app suite
• Evaluating requirements from multiple marquee clients to deliver API and file-based data integration solution that is scalable (from 100 – 10,000 employee count)
• Leading scrum ceremonies including sprint planning, grooming, daily standups for a team of 4 engineers and 2 UX designers
• Reduced data maintenance effort and increased accuracy of payroll calculation by collaborating with Implementation and Customer Success team in feature releases and product adoption plans
• Resigned due to health and relocation.

Jan 2017 – Jul 2020 · 3 yrs 6 mos

• Engaging with clients to define configuration and data integration requirements in the implementation of ADP’s HCM solutions
• Developing data interfaces for integration with HR, Payroll, ERP and other 3rd party HCM systems – delivered more than 15 end-to-end projects
• Leading Innovation Initiatives for FY2018 – rolling out new tools for improved workflows in Time implementations
• Participating in sprint meetings for Time Improvement Initiative where user stories for Vantage Time product backlog are discussed
• Submitting product enhancements for eTime and EIM for improved usability among DISes
• Keeping critical timeline tasks accomplished on time and accurately through proactive collaboration with the client, Project Manager, Delivery Manager, Time, HR, Payroll and General Ledger IC
• Conducting training workshops and mentoring offshore DIS Team in Payforce to Vantage migration process

Jan 2015 – Jan 2016 · 1 yr

• Collaborated with client’s Engineering Managers and HR Directors in Japan, Singapore, India, Philippines, Indonesia and Malaysia to capture technical requirements in capacity building and technical talent acquisition using performance-based hiring methodology
• Wrote performance profile documents containing technical specifications on performance goals for each project’s requisitions
• Analyzed business processes and value chain of Japanese Forbes 200 MNCs in power infrastructure, logistics, automotive, electronics, and other heavy engineering industries
• Used Salesforce to control operations in Manila office and supervised 5 engineers from Philippines, Indonesia and Japan

Jan 2013 – Jan 2015 · 2 yrs

• Fostered agile principles in designing and developing Customer Management System of client company
• Wrote concise user stories and defined accurate acceptance criteria that will be used by developers and automation test frameworks to ensure that product owner’s intent is effectively captured
• Elicited requirements and created data flow diagrams, entity relationship diagrams, cross functional flowcharts, wireframe diagrams , as-is’ process modelling and gap analysis
• Defined business rules and mapping for billing data during conversion from mainframe to Customer Management System V10
• Collaborated with data center and network specialists to ensure successful processing of transactions during cutover period and Go Live
• Orchestrated a data analytics project on A/R trends, forecast payment patterns and quantify realistic goals on MERALCO’s Day Sales Outstanding (DSO)