Sep 2015 – Sep 2016 · 1 yr · Hawthorn, Victoria 3122

Aug 2015 – Jul 2025 · 9 yrs 11 mos

• Providing solution design, support and consulting in Microsoft Power BI, SharePoint, Azure Cloud and their related technologies.

Aug 2015 – Jul 2025 · 9 yrs 11 mos

Oct 2012 – Aug 2015 · 2 yrs 10 mos · Hawthorn

• Information Synergy was established in 1987 with the vision of bridging the gap between the accounting and computing disciplines.
• We supply and support computerised business software and networking solutions to businesses spanning a diverse range of industries.
• We provide complete sales, implementation and support solutions for the Arrow Financials and PRONTO-Xi business applications. Both of these locally developed applications are widely used in Australia and worldwide.
• Our networking division provides comprehensive networking solutions for Microsoft Windows and Red Hat Linux environments, including all aspects of wide area networking using the latest broadband technologies. We also provide detailed and secure firewall systems that can be customised to your requirements.
• Our foundations are built on total dedication to your needs and a commitment to “real” service.

Aug 2011 – Jul 2012 · 11 mos

• Forms part of Senior IT Management team and responsible for the strategic direction and execution of the Enterprise IT Service Management Platforms. This included improving existing delivery, design and delivery of new services, service level management, service portfolio management, licencing and asset management, capacity planning, and resources.

Aug 2010 – Aug 2011 · 1 yr

• Appointed by the CIO to embark on a number of special projects and strategies that would directly influence and improve the strategic direction of IT; and to deliver on major project initiatives at enterprise level.

Nov 2008 – Aug 2010 · 1 yr 9 mos

• Managed the Service Desk requirements, and responsible for planning, designing, and analysing the organization's service desk according to best practices, while ensuring high levels of customer service quality and availability

Feb 2008 – Oct 2008 · 8 mos

• Responsible for taking support calls and escalations from business managers and users, troubleshooting and resolving incidents within service level agreements, fulfilling user service requests, identification and root cause analysis of problems, assisting in development of incident management processes, creation and maintenance of IT intranet pages using SharePoint 2007.

Oct 2005 – Jul 2008 · 2 yrs 9 mos

• Founded and produced channel 31's ‘Pool TV', boasting an audience of approximately 120,000 people per month this show was consistently one of the highest rating shows the station has ever had. Also produced “Australian Poker School” with 2005 Victorian poker champion James Potter, this DVD release was successfully delivered on a tiny budget.

Jan 1999 – Mar 2009 · 10 yrs 2 mos · Thornbury, Victoria

• Provide IT solutions to a variety of clients as a part of a family business, provided support for international clients, managed existing relationships and provided proposals for new customers, responsible for providing technical support small to medium application or infrastructure implementations and troubleshooting incidents as they occurred

Jan 1999 – Jan 2002 · 3 yrs

• Initially joined as a Sales Consultant before moving further into a BA position. Successfully streamlined sales and legal documentation process in turn making viable a new product which significantly increased the number of clients on the firm’s books.