Oct 2025 – Oct 2025 · 0 mo

Jan 2025 – Sep 2025 · 8 mos · Indore, Madhya Pradesh, India · On-site

• As Principal Cloud Architect, Gurpreet led enterprise-scale cloud and platform transformation programs across multi-cloud and hybrid environments. He was accountable for architectural governance, internal developer platform (IDP) evolution, and developer productivity at scale.
• He introduced platform engineering and GitOps operating models, standardized CI/CD and infrastructure patterns, and embedded DevSecOps controls into delivery pipelines. These initiatives materially improved developer experience, reduced onboarding timelines, strengthened compliance posture, and increased release reliability across business-critical applications.
• His work bridged strategy and execution, ensuring architecture decisions translated into measurable delivery and operational outcomes.

Dec 2022 – Jan 2025 · 2 yrs 1 mo · Indore, Madhya Pradesh, India · On-site

• Gurpreet played a central role in evolving DevOps practices into mature SRE-led operating models. He designed and implemented GitOps workflows using Terraform, Argo CD, and Helm, enabling consistent, auditable delivery across environments.
• He led FinOps-driven cost optimization, automated observability pipelines, and deployed highly available Kubernetes platforms supporting global SaaS workloads. His initiatives resulted in improved MTTR, higher service availability, and predictable operational performance—key requirements for enterprise and regulated clients.

Dec 2018 – Jan 2023 · 4 yrs 1 mo · Indore, Madhya Pradesh, India · On-site

• In this role, Gurpreet led hybrid cloud architecture and modernization programs spanning AWS, Azure, and on-premise platforms. He worked closely with pre-sales, product, and client leadership to shape cloud strategies, reference architectures, and transformation roadmaps.
• He established reusable architecture patterns, mentored engineering teams in distributed systems design, and drove capacity planning and resilience engineering for large-scale hosting platforms—ensuring systems were built for growth, fault tolerance, and long-term operability.

Aug 2023 – Present · 2 yrs 10 mos

• Engineering Blueprints is a technical leadership platform founded by Gurpreet Singh to articulate how modern engineering organizations build reliable, scalable, and secure systems at scale.
• Through in-depth architectural writing and applied engineering frameworks, he addresses platform engineering, cloud-native architecture, DevSecOps, Terraform-driven infrastructure, Kubernetes platforms, and SRE maturity models. The platform is aimed at senior engineers, architects, and technology leaders, translating complex systems thinking into pragmatic execution guidance.
• This work reinforces his role as a thought leader in modern infrastructure and reliability engineering, with a focus on long-term sustainability over short-term delivery.

Aug 2016 – Nov 2018 · 2 yrs 3 mos · Gurgaon, India · On-site

• At MakeMyTrip, Gurpreet Singh contributed to the modernization of high-traffic, consumer-scale platforms within one of India’s largest online travel ecosystems. Working as part of a focused architecture and backend engineering team, he played a key role in transforming legacy systems into cloud-native, resilient platforms capable of handling seasonal traffic spikes.
• He led the modernization of distributed systems, driving the migration of monolithic services to microservices on AWS using Docker, significantly improving scalability, fault tolerance, and deployment agility during peak travel periods. He also partnered closely with product managers and cross-functional teams to assess customer needs, define cloud-first strategies, and implement high-availability architectures across hybrid on-prem and cloud environments.
• Gurpreet designed and implemented hybrid infrastructure solutions that enabled seamless scaling and operational resilience during business-critical events. He delivered infrastructure blueprints and reference architectures to product teams, standardizing deployments and reducing implementation overhead across services.

May 2016 – Aug 2016 · 3 mos

• His work significantly strengthened the reliability, performance, and scalability of critical support systems, particularly during peak traffic periods, directly contributing to improved customer experience metrics and operational efficiency.
• This role reinforced his expertise in building resilient, customer-centric platforms at scale, bridging backend engineering, telephony systems, and real-world operational outcomes.

Nov 2014 – May 2016 · 1 yr 6 mos

• Deployed at Myntra, Gurpreet Singh engineered backend systems for large-scale customer communication and contact center platforms, supporting high-volume, consumer-facing operations. One of his key initiatives was leading the customer telephony integration program, integrating enterprise telephony systems with CRM and backend services to enable seamless, end-to-end customer interaction workflows.
• He designed and implemented telephony-driven CRM integrations that improved call routing, agent context, and interaction continuity across support channels. Alongside this, he optimized APIs and backend workflows to improve First Call Resolution (FCR) and reduce operational latency, supporting high-concurrency environments used by thousands of agents.

May 2014 – Nov 2014 · 6 mos · Noida Area, India · On-site

• At Qspear Consultancy Services, Gurpreet Singh led solution design and cloud CRM implementations for enterprise clients using Oracle Service Cloud (RightNow CX). He delivered proof-of-concepts, built custom integrations, and guided client migrations from legacy systems to cloud-based CRM platforms, enabling improved scalability and operational reliability.
• He worked closely with client stakeholders to translate business requirements into robust technical solutions, while also training delivery and support teams on operational best practices, platform usage, and governance models. His contributions improved SLA adherence, support efficiency, and system adoption across client environments.
• This role further strengthened his expertise in customer-centric system design, cloud CRM platforms, and enterprise solution delivery, forming a key part of his progression toward large-scale platform and reliability leadership.

Nov 2011 – May 2014 · 2 yrs 6 mos · Hyderabad Area, India · On-site

• At Tata Consultancy Services, Gurpreet Singh served as a multi-role technical consultant supporting Oracle Service Cloud (RightNow CX) platforms across North America and international markets. He worked across administration, development, and business analysis functions, ensuring availability, scalability, and operational continuity of enterprise customer support systems.
• He led the design and implementation of global customer interaction workflows, including chat, email, and guided assistance for high-volume help desk operations. These initiatives reduced abandoned interactions, improved Average Handling Time (AHT), and enhanced overall customer experience across distributed support teams.
• Gurpreet designed and deployed customer self-service portals and embedded CRM widgets using PHP and JavaScript, enabling scalable digital support and improving First Call Resolution (FCR). He also built operational dashboards tracking key service metrics such as FCR, time-to-closure, call duration, queue health, and SLA compliance, enabling data-driven operational decisions.
• As part of platform ownership, he led end-to-end CRM version upgrades and multi-region deployments, ensuring system stability, backward compatibility, and compliance. He also drove third-party integrations to enable unified customer profiles and seamless data flow across systems.
• Beyond technical delivery, he collaborated with business stakeholders through regular operational reviews, capacity planning, and forecasting to ensure predictable performance and SLA adherence. This role laid the foundation for his long-term focus on reliability, customer-centric system design, and enterprise-scale operations.

May 2011 – Nov 2011 · 6 mos · Vishakhapatnam Area, India · On-site

• Gurpreet began his career at IBM, contributing to automation scripting, ITSM integrations, and internal platform enhancements—laying the foundation for his later work in cloud platforms, automation, and large-scale systems engineering.