Jul 2022 – Aug 2023 · 1 yr 1 mo

• i. People Management (leadership role, Category Lead, team management, floor control and retention)
• ii. Metrics & Vendor Management.
• iii. Responsible for an Operations team supporting multiple categories that populates/procures content for the Amazon Catalog.
• iv. Working with vendors to ensure a reliable and operationally effective flow of products, and interacting directly with Amazon internal stakeholders across the globe (US, Canada, France, Germany, UK, China and Japan) to deliver to their requirements.
• v. Working directly with the Category team to ensure the overall health of the processes is good.
• vi. Working with vendors to increase & improve processes and reduce order discrepancies.
• vii. Partnering with vendors to ensure vendor compliance and scalable communication processes.
• viii. Working with various internal teams (e.g. supply chain, fulfillment center, system teams) to help drive tools and process improvements that affect vendor management workflows.
• ix. Participating in manufacturer and vendor reviews; driving vendor scorecard excellence.

Jun 2019 – Jun 2022 · 3 yrs

• i. Managed Pathfinder project for US marketplace and was leading 65 HCs for both Bangalore and Chennai sites, the purpose was to fill attribute values and create widgets for all high priority product categories.
• ii. Identifies and evaluates potential risks/obstacles with minimal direction from senior program managers and determines appropriate corrective action.
• iii. Lead cross-functional teams to common objective, thus establishing respect and confidence in the business and technical community. Motivated resources where there is no direct reporting relationship.
• iv. Defined business metrics as per annual program goals and Owned the generation of weekly/monthly productivity, quality output metrics for 2 programs comprising 81 FTEs which resulted in reduction of report generation time from 2 hours to 30 minutes per week.
• v. Part of hiring events, interviewed 275 candidates during the tenure to hire best talents which raises Amazon hiring bar.
• vi. Executed & made plans to deliver business metrics for key customer focused initiatives.
• vii. Worked with internal and external teams using self gained knowledge and expertise to execute business goals.
• viii. Capacity Planning, committing to volumes by managing resources, queue, cross trainings and leave management
• ix. Ownership of work allocation based on business needs with daily/monthly frequency.
• x. Applied performance Leadership bar effectively to team members and to new hiring decisions.
• xi. Provided Regular coaching, mentoring and feedback to direct reports.
• xii. Propensity to work with C-level leaders within the organization supporting Business Cases for various optimization efforts and converting strategies into programs by managing (Brazil, Turkey, Spain, Mexico, Italy, Netherland, Sweden, and Poland) for 8 marketplaces for language-agnostic program which eliminated ~25 additional language resources for each country.

Apr 2016 – May 2019 · 3 yrs 1 mo

• i. Managing US marketplace for the program with 45 HCs.
• ii. Launched 26 new product types for Home and Kitchen category by backfilling correct essential feature values as per Wayfair standards and interacted with multiple stakeholders to communicate on operations and represents data/metrics information and project reviews for a duration of 2 years.
• iii. Mentoring associates (75+) and contributing to their growth by bridging gaps to the next level by aligning program components basis each of their performance.
• iv. Identifying problem areas post attribute backfill and performing root cause analysis and presenting to stakeholders with solutions.
• v. Establishing key reporting/MIS for functional area and provides reports to senior management/stakeholders across sites.
• vi. Driving continuous improvement and contributing to COE (Correction of Error) process by documenting issues/RCAs/action
• vii. Identifying gaps and driving improvement/optimization initiatives that work toward a metric improvement within processes/functions at site level.
• viii. Representation of data and effective communication to handle escalations; influencing business decisions.
• ix. Diving deep into a problem, performing ‘root cause analysis,' and identifying constraints to recommend a solution.
• x. Continuous Improvements – Have a strong CI focus by way of ESSA (Elimination, Standardization, Simplification, and Automation) and successfully launched Wayfair Program for 75 FTEs by using ML-based Amazon tools which led to the backfill of 10 million values in the catalog for US marketplace.
• xi. Traveled on site to Chennai in November'15 as a seasoned subject matter expert to set up critical program site with 45 FTEs. Program Managed the projects end to end which included training, mentoring, beta ramps, live production, reporting to successfully move the team to live production which tags back to Amazon leadership principles: Earn Trust & Develop the best.

Oct 2014 – Mar 2016 · 1 yr 5 mos

• i. Worked with product management and tech teams to develop scale-able, long-term solutions which will have a significant impact on marketplace teams as a lead for US.
• ii. Trained and mentored 50+ associates ramping them to successful live production.
• iii. Created a 200 pager Standard Operating Procedure for the program which had audit methodology, data patterns/trends including cases for all the complex attribute product types.
• iv. Created key business metrics for weekly/monthly and quarterly business reviews.
• v. Highly skilled in managing SOW/Contracts, Staffing Projections, Resource Ramp-ups, delivering presentations to Project Sponsors (Director/VP) on monthly performance metrics, delivery issues & challenges.
• vi. Conducted internal process audits & process reviews (Start Audit, Work Product Audit and Closure Audit) for ensuring strict adherence to the process parameters/systems as per defined guidelines.
• vii. Automated the Training procedures by Creating Video Training Modules/tutorials of the program which reduced the Human training efforts up to 60% which is worth 4 FTE savings.

May 2013 – Sep 2014 · 1 yr 4 mos

• i. One of the core members of Key Phrase Extraction Project, I seemingly performed the below mentioned tasks. I was given the opportunity to lead the 5 member team when I joined and team grew to become a 50 member team in less than an year's time. My Project had 3 distinctive roles.
• a. Reviewer
• b. Validator
• c. Administrator (admin)
• ii. As a reviewer, I performed high accuracy audits with 160% productivity and 99% reliability (Team size: 50) on various products of Amazon. These were sampled/streamlined as training set data with various attributes defining them. technically known as AB Pairs (attribute-browse node-pairs). I strove to use the best human judgement to improve algorithms and help the system continuously perform better.
• iii. Reporting audit results and communicating them to teammates within the organization.
• iv. Approve/disapprove audit entries based on pre-defined guidelines and explain logical reasoning behind approving/disapproving decisions.
• v. Thoroughly checking the product details to ensure accuracy and completeness of the data.
• vi. Reviewed authoritative external sources to validate catalog data.
• vii. Analyzed data and identified new trends/patterns.
• viii. Identified generic patterns in browse and audit to be translated into guidelines and SOPs to improve overall audit outcome.
• ix. Helped Launch numerous Browse refinements that were hidden due to Low ASIN (Amazon Standard Identification Number) coverage.
• x. Helped generalize comparison shopping experience to more products in more categories.
• Grew into becoming a full time Admin (admin role being the most critical task of the project) managed by data engineers from Seattle and was handed over the task of leading a new project - B2B/BISS Amazon Industrial Supplies which had 8 resources and a goal to backfill 50 Million Buyable values. We (BISS team) exceeded the Goal by 300% and backfilled 153 Million Buyable values.

Aug 2012 – Sep 2012 · 1 mo · Bengaluru, Karnataka, India

• Was part of the marketing team in the enterprise at Zee Kannada. The job profile mainly included an overall organizational study and also a microscopic study for On air and Off air Promotions.

Mar 2011 – Apr 2011 · 1 mo · Bengaluru, Karnataka, India · On-site

• Worked as a summer intern & helped study the consumer’s behavior towards Time Out Bengaluru - An entertainment cum lifestyle magazine under the marketing department.