Jun 2023 – Feb 2024 · 8 mos · Singapore · Remote

• As a member of the Executing Leadership team and Head of Technology, accountable for SaaS based GenZ Marketplace Platform to connect various ecosystems the GenZ need to excel in their journey.
• ❑ Analyze and streamline the existing product and service to enhance market needs for Business Customers with the next set of features in microservices architecture.
• ❑ Create Requirements, architect the new design and create SOP to engage with software development vendors for implementation and delivery of next set of features.
• ❑ Build development center for product development by hiring engineering team for DEV, QA and DevOps

Apr 2021 – Apr 2023 · 2 yrs · Noida, Uttar Pradesh, India

• As a member of the Leadership team at FarEye and Head of Quality, Customer Support, IT & Information Security, accountable for Quality, Delivery and Support of SaaS based FarEye Intelligent Delivery Management Platform and Client Implementations with security compliance for Last Mile and Mid Mile Delivery solutions.
• ❑ Created quality strategy with persona-based testing, automation to 100% Sanity, 90% Regression, and
• Release process integration with CI/CD to validate, certify and deliver FarEye services to production. Reduced release cycle from 3 to 2 weeks which increased productivity and reduced COGS by 30%.
• ❑ Managed Client Services Team containing Solution Engineers and Developers to implement with templates, fix, validate and support customer requests in a prompt manner. This reduced implementation time, improved business uptime to 99.6%, and increased customer NPS from 8 to 40.
• ❑ Analyzed software used in company to optimize and reduce $600K COGS budget by vendor negotiations, new implementations & integrations. Helped to publish yearly P/L for company.
• ❑ Owned and streamlined the InfoSec Processes, reviewed company policies, tested security compliances and delivered fixes for ISO27K1, SOC-1, SOC-2, GDPR, and Cybersecurity to improve client satisfaction.

Mar 2019 – Mar 2021 · 2 yrs · Redmond, WA, USA · On-site

• As a Senior Lead Consultant, responsibilities include manage, analyze project requirements, prepare proposals for business growth, plan & execute project work items and deliver CRM Project Implementations using Dynamics 365, and Power Platform to customers around the world in various verticals.
• ❑ Managed Infosys-Microsoft D365 Concierge to coordinate, diagnose, develop, test and deliver solutions for high impact customer escalations by working with customers, associates, and product team. This improved troubleshooting guides for old and new enhancements, created channel between client, support and product team and reduced customer implementation time with quick resolutions.
• ❑ Created and streamlined Infosys-Microsoft D365 Concierge onboarding and training process to mentor new associates for development & support and be productive in 3 weeks from 8 weeks. This enhanced the associate’s delivery and quality of work, customer satisfaction and productivity 10% per year for the project.
• ❑ Designed new Infosys D365 Concierge reports to analyze customer feedbacks and KPI’s to find areas of improvements for associates and implemented targeted coaching with best practices. This improved the first day resolutions by more than 50% and improved customer satisfaction rating to from 4.0 to 4.7.

Oct 2018 – Feb 2019 · 4 mos · Mountain View, CA, USA

• As a Senior Leader and Solution Architect, responsibilities include analyzing digital banking customer
• requirements, planning, and managing work items, designing and developing/configuring/customizing Dynamics 365 forms, business processes (plugins, workflows), and deploying the solutions to QA/UAT/PROD environments for Digital Banking Application to enable opening USA bank accounts remotely from phone.
• ❑ Shipped and released first version of Velo Digital Banking system from command center overseeing
• international customers opening US bank accounts from submitting application using Mobile, getting approvals from Dynamics 365 Case, and creating real bank accounts and giving details back to users.
• ❑ Managed development, testing and delivery of Banking Case Management System using Dynamics 365, C#, JavaScript, Enterprise Service Bus, and Azure Services with integration to financial systems. Helped banking analyst to approve the online digital banking operations like KYC, Account Opening, Fund Transfers and be compliant with regulations and provide state-of-art mobile banking experience to bank customers.

Mar 2003 – Sep 2018 · 15 yrs 6 mos

• Responsibilities through 15+ years of experience as a senior leader in various Microsoft departments include overseeing & executing with strategic & technical leadership to develop software to improve engineering systems for reliable development, testing, and delivery of high-quality product and services in Office Engineering, Azure Infrastructure, Bing, and Microsoft Business Division.
• ❑ Developed Office Build Management System with Log Monitoring Service in C#, SQL, and REST API to
• monitor, fetch and scrub cloud builds and logs, analyze failures to show unique errors, alerts and raise telemetry data, and remove breaking changes for generating successful daily build. This reduced time to release changes from 6 days to 1.5 days, average time to detect from 13 hours to 2 hours, average time to revert breaking change from 700 to less than 180 minutes and improved KPI for first iteration successful builds.
• ❑ Managed and developed Azure Infra PERF environment to the scale of 400 hosts and 8000 VM’s with one fourth of hardware like Data Center using VSTS, SCVMM & Windows Azure Pack integration to validate reliability, performance of product features, Exit Scenarios and tenant services. Helped to validate customer readiness before final release sign-off, saved hardware costs, and improved quality of the releases.
• ❑ Implemented Customer Issue resolution process with partner teams using self-service portal for debugging, reducing escalation calls to engineering team, quicker root cause of issues. Improved the experience & query share, saved engineering resources time to debug and more time to focus on new innovations.
• ❑ Managed Release Criteria to Deliver five Dynamics CRM releases for Sales, Customer Service, Marketing, Service Management (Dialogs, Service Scheduling, Recurring Activity), Business Modules (Goal Management, Dynamic Marketing List, Queues), Email Router, Data Visualization, Reporting, and SharePoint Integration.

Jun 1998 – Feb 2003 · 4 yrs 8 mos · Pittsburgh, PA, USA

• As a Team Leader, responsible for overseeing a team of software engineers to develop and support test automation infrastructure, network management application for managing test labs and network equipment’s.
• ❑ Developed an Integrated Test Executioner and Debugging system for switch-router to create, execute test cases, retrieve results and analyze failures that saved 8 hours per problem reported.
• ❑ Spearheaded and developed test infrastructure Fore TAG (FTAG) with Protocol Automation Library and
• Network Topology Matching software to configure, and manage network devices on various topologies.

Jul 1996 – May 1998 · 1 yr 10 mos · San Jose, CA, USA

• As a Software Developer responsible for developing, and testing network management software to manage and test network equipment’s.
• ❑ Created Cisco MC3810 Test Automation Platform that saved 5-person weeks per test pass.
• ❑ Developed an ATM Network Emulator to create ATM networks, CORBA-TL1 Adapter to test Network Elements, Telecom Testing Environment to execute test suites. Reduced capital spending and 4 weeks of
• testing time.

Jun 1995 – Jun 1996 · 1 yr · Noida, UP, India

• As a Software Developer responsible for developing, and testing data collection and processing applications.
• ❑ Developed formatting features in Forms Automation System to design, and publish the forms and templates for users to fill data.