Harish Janardhanan

Business Development Executive

Chennai, Tamil Nadu, India28 yrs 3 mos experience

Highly Stable

Key Highlights

Over 20 years of experience in driving business growth.
Led teams of over 540 employees across multiple organizations.
Expert in customer relationship management and strategic planning.

Stackforce AI infers this person is a seasoned leader in B2C telecommunications and customer service management.

Contact

Skills

Core Skills

Business DevelopmentStrategic PlanningTeam ManagementOperational ExcellenceCustomer ServiceProject ManagementSales ManagementRetail OperationsStore Management

Other Skills

Service DeliveryBudgetingTeam BuildingCustomer LoyaltyAnalytical SkillsProcess ImprovementFranchisingLeadershipP&L ManagementManagementTelecommunicationsProjectsBusinessVendor ManagementKey Account Management

About

With over two decades of professional experience, I bring a proven track record of driving strategic initiatives and delivering business growth. Currently serving as Senior Vice President at Matrimony.com, I focus on scaling the matchmaking division, collaborating with leadership to achieve revenue expansion and long-term success. My commitment to customer-centric innovation and operational excellence aligns seamlessly with the organization’s mission to create meaningful connections. At Matrimony.com, I lead initiatives that empower business growth by leveraging expertise in customer relationship management and strategic planning. My prior role at Hathway Cable & Datacom Ltd involved managing a team of 540 employees to streamline daily operations across India, further cementing my ability to lead high-impact teams and deliver value.

Experience

28 yrs 3 mos

Total Experience

3 yrs

Average Tenure

1 yr 1 mo

Current Experience

Matrimony.com limited

Business Head

Apr 2025 – Present · 1 yr 1 mo · Chennai · On-site

Leading business growth for the Elite Matrimony division at Matrimony.com, working closely with the CEO to drive strategic initiatives focused on revenue expansion and long-term growth.

Service DeliveryBusiness DevelopmentStrategic Planning

Hathway cable & datacom ltd (a reliance jio company)

Vice President

Jul 2017 – Apr 2025 · 7 yrs 9 mos · India · On-site

Spearhead and manage the life cycle management function for Pan India as well as lead a team of 540 employees to execute daily operations in compliance with company standards.

BudgetingTeam BuildingCustomer LoyaltyProject ManagementAnalytical SkillsTeam Management+1

Reliance communications

Regional Customer Service Head - South India

Mar 2015 – Jul 2017 · 2 yrs 4 mos · Chennai Area, India

Led 120 employees, maintained customer service delivery and retention functions for various states, including Andhra Pradesh, Karnataka, Telengana, Tamilnadu, Kerala and Pondicherry.

BudgetingTeam BuildingCustomer LoyaltyProject ManagementAnalytical SkillsCustomer Service+1

Tata teleservices

Head of Customer Service

Jun 2009 – Mar 2015 · 5 yrs 9 mos · Worked across MPCG& GJ Hub, KL & TN Circles.

In consecutive roles, directed and guided a large-scale team to champion 12 green belt and 21 yellow belt projects across various processes.

Team BuildingCustomer LoyaltyProject ManagementAnalytical SkillsCustomer Service

Reliance communications

Head of Customer Service

Nov 2007 – May 2009 · 1 yr 6 mos

Heading the CSD function for Orissa Circle

Team BuildingCustomer LoyaltyAnalytical SkillsCustomer Service

Airtel

Head - SMG

Jan 2006 – Nov 2007 · 1 yr 10 mos

Head of SMG, handles the customer life cycle from APM till Bad debts. In short this function plays a key role and handles almost 70% of a CSD function.

Team BuildingAnalytical SkillsCustomer Service