Harsh M.

Software Engineer

Gurugram, Haryana, India3 yrs 9 mos experience

Highly Stable

Key Highlights

Built a $20MM-saving replacement system.
Optimized LLM chatbots at scale.
Creator of a popular interactive gaming project.

Stackforce AI infers this person is a Backend-focused Software Engineer with experience in SaaS solutions.

Contact

Skills

Core Skills

JavaAmazon Web Services (aws)Front-end Development

Other Skills

Software Development Life Cycle (SDLC)AWS LambdaSNSSQSCI/CDReact.jsMongoDBDeep LearningComputer VisionData AnalysisMachine LearningImage ProcessingCritical ThinkingStatistical Data AnalysisProblem Solving

About

Passionate Software Engineer with 2.5 years of experience at Amazon, specializing in backend development, scalable system design, and integrating AWS solutions. Highlights: * Built a $20MM-saving replacement system and optimized LLM chatbots at scale. * Designed SLA tracking models using AWS Lambda, SNS, SQS, and CI/CD pipelines. * Creator of “Playing Tekken with Body Gestures”, featured on LinkedIn with 20,000+ views. My blogs can be found here - https://medium.com/@harshmalra Top Self-Projects – • Playing Tekken with Body Gestures • Image Captioning using LSTM with Flickr data • Sentiment-Analysis-Model Skills – Java, AWS, Python, Javascript, React.js, Backend. Hobbies - Reading (Nonfiction), Badminton, Chess.

Experience

3 yrs 9 mos

Total Experience

3 yrs 9 mos

Average Tenure

3 yrs 9 mos

Current Experience

Amazon

2 roles

Software Engineer

Jun 2024 – Present · 1 yr 11 mos · On-site

JavaSoftware Development Life Cycle (SDLC)

Software Engineer

Aug 2022 – May 2024 · 1 yr 9 mos · On-site

1. Developed a real-time milestone tracking system for Brand Redirect using AWS Lambda, SNS, SQS, reducing customer service inquiries by 40% and enhancing service transparency.
2. Integrated self-service CTA widgets (e.g., Contact Amazon/Brand) triggered by SLA breaches, streamlining escalations and boosting resolution efficiency.
3. Conducted Weblab A/B testing to validate features, leveraging metrics like customer satisfaction scores and contact rate reductions for optimized rollouts.
4. Designed a duplex model with CI/CD pipelines to manage SLA tracking and automate troubleshooting between Amazon and external brand CRMs.
5. Built a modular Brand-Specific Layer to integrate partners like HP, reducing integration overhead and increasing customer support efficiency by 40%.

JavaAmazon Web Services (AWS)

Amadeus labs

Software Engineer

Feb 2022 – Jul 2022 · 5 mos · Bengaluru, Karnataka, India · On-site

1. Built a portal for the Ideathon contest, enabling idea submissions and participation.
Optimized backend performance by normalizing the database and indexing
MongoDB queries, reducing API call time from 1 second to 1 millisecond.
2. Streamlined backend efficiency by modularizing code with OOP principles and
implementing response caching.

Front-End DevelopmentReact.js