Heather L.

CEO

Greenville, South Carolina, United States16 yrs 1 mo experience
Most Likely To SwitchAI Enabled

Key Highlights

  • Expert in skills-based hiring and recruitment strategies.
  • Proven track record of increasing corporate engagement significantly.
  • Innovative use of generative AI to enhance HR operations.
Stackforce AI infers this person is a Nonprofit and SaaS HR Operations expert with a focus on community engagement and strategic talent management.

Contact

Skills

Core Skills

Talent ManagementRecruitingOperations ManagementCivic EngagementPublic PolicyCommunity EngagementEvent PlanningVolunteer ManagementCommunity Outreach

Other Skills

MarketingBudget ProcessDriving ResultsSQLObjectives and Key Results (OKRs)TrainingHuman ResourcesCommunicationInterviewingWritingDiplomacyTalent StrategyDatabase QueriesOrganizational DesignStrategic Human Resources Leadership

About

I'm a challenge-chaser who can navigate between the big picture strategy and the minute details. I love obsessing over processes, creating engaging training programs, and making programs more effective. Like most people, my career hasn't been linear. I planned on being a teacher, but life had other plans! My career began in nonprofits working with the most underserved and overlooked people in our society. In 2021, I joined a tech company to champion skills-based hiring. I've had the opportunity to develop public policy agendas, build corporate social responsibility platforms, and help hundreds of global job seekers land their dream jobs! I'm a proponent of responsible, ethical generative AI use in the workplace and actively experiment with its utility on a daily basis. If you'd like to talk about: βœ… Skills-based hiring πŸ‘©β€πŸ’» Technical recruiting 🌍 Fully remote work ⏰ Asynchronous communication 🌍 Global people operations πŸ™‹β€β™€οΈ Nonprofit Board service 🀝 Volunteerism πŸ’‘ Corporate Social Responsibility βš–οΈ Advocacy and public policy 🀱 Working mom challenges ✍️ Writing & grammar (Oxford comma forever!) πŸ“š Reading great books ❌ Anything but a sales pitch Then I'd love to connect! My goal is to use my head and my heart to make the world a little better for all of us. I'm available for: πŸ“’ Speaking, facilitating, or training πŸ‘‚Serving as a sounding board for your ideas 🧠 Consulting & freelancing ❗ Opportunities for full-time impact

Experience

16 yrs 1 mo
Total Experience
2 yrs 8 mos
Average Tenure
5 yrs 2 mos
Current Experience

Crossover for work

Vice President, Talent & People Operations

Mar 2021 – Present Β· 5 yrs 2 mos Β· Remote

  • Design organizational systems for companies by leveraging deep understanding of culture, organizational goals, and growth plans. Drive evaluation and recruitment strategies for roles in SaaS, education, telecom, and EdTech industries. Communicate effectively with all stakeholders and build high-performance teams.
  • ● Lead org design and recruitment strategy creation, specializing in high-volume HR & recruitment for SaaS, telecom, and EdTech industry companies ranging from large enterprises to stealth startups
  • ● Recruited and hired 150+ individuals per quarter from entry-level to C-suite
  • ● Created compelling content & recruitment strategies, resulting in 3.8M+ applicants for 130 roles
  • ● Simultaneously reduced human bias and assured candidate quality through a focus on skills-based hiring and screening methodologies, creating and evaluating pre-hire assessments
  • ● Built generative AI tools to automate administrative tasks, content creation, marketing assets, and build job specs/SOP, enabling department to handle 50% more work without staffing increases
  • ● Developed and implemented performance management strategies aligned with business objectives
  • ● Track and report on KPIs, building and updating leadership dashboards and presentations
  • ● Trained 7 VPs and 20 analysts on core systems and processes, optimizing team results
  • ● Served as lead account manager for high-priority client engagements
  • ● Conducted deep dives into analytics to determine efficacy and designed data-driven plans to meet hiring demand
MarketingBudget ProcessDriving ResultsTalent ManagementSQLObjectives and Key Results (OKRs)+28

United way of the piedmont

2 roles

Vice President of Engagement

Promoted

Sep 2019 – Jun 2021 Β· 1 yr 9 mos Β· Spartanburg, SC

  • Served as a key member of the senior executive team, developing organizational strategic plans, budgets, and staffing forecasts. Created content for campaign messaging and social media engagement strategy. Lobbied legislative delegates and hosted civic engagement events and trainings. Documented SOPs for compliance and handled reporting for grants. Led special projects to support scalable growth and operational excellence at a nonprofit.
  • ● Promoted from Senior Director of Engagement in 2019 and collaborated with the CEO on the engagement vision
  • ● Increased corporate engagement by 270%, generating over $7M in added value and an ROI of $13.98 per $1 spent by establishing partnerships with local grassroots advocacy groups, nonprofits, and public institutions
  • ● Led the development of 25 staff, managed a $250,000 budget, and reported to the Board of Directors each month
  • ● Grew strategic stakeholder engagement by 1,448%, connecting 8,000 people to the company annually
  • ● Oversaw private grants and 3 federal grant programs with combined budgets of over $120,000 each year, and ran the VISTA and RSVP Advisory Boards for federal grant program recruitment
  • ● Designed a leadership development curriculum for 150 people to turn employees into high-performance teams
  • ● Developed the first public policy agenda and recruited a committee to create a roadmap for legislative changes
Civic EngagementMarketingBudget ProcessDriving ResultsTalent ManagementCommunity Development+41

Senior Director of Engagement

Apr 2016 – Sep 2019 Β· 3 yrs 5 mos Β· Spartanburg, SC

Civic EngagementMarketingBudget ProcessDriving ResultsTalent ManagementCommunity Development+37

The family effect

Community Engagement Coordinator

Jan 2014 – Jan 2016 Β· 2 yrs Β· Greenville, South Carolina Area

  • Designed customized corporate volunteer projects and developed strategic partnerships to optimize satisfaction while delivering real results in the community. Managed event planning, tours, social media, messaging, recognition, and press events. Prepared board reports, helped to plan board meetings, and maintained minutes and attendance records. Wrote programmatic policies, procedures, and SOPs to align with operational needs and drive efficiency in project planning.
  • ● Scaled volunteers from 30 individuals to over 500 individuals in 2 years across 6 programs in 4 locations
  • ● Planned and executed the 2 most successful fundraising events in the organization's history, raising nearly $2M
  • ● Achieved 100% of the staffing goal, which was a big jump from 30%, through targeted recruitment and training
  • ● Recruited over 1,500 individuals, utilizing cause marketing to increase workforce by 170%
  • ● Solicited over $150,000 in added value resources through in-kind donations of goods and services
  • ● Tracked and analyzed key data, and then used it to develop staffing forecasts and marketing plans
MarketingDriving ResultsTalent ManagementTrainingCommunicationGrant Writing+22

The children's museum of the upstate

2 roles

Community Outreach Coordinator

Promoted

Jan 2013 – Jan 2014 Β· 1 yr

  • Managed volunteerism, community outreach, partnership development, and philanthropic programming. Created staffing plans and processes. Designed leadership development and service learning programs, as well as recruitment, training, and development strategies. Served as a representative at public events and worked collaboratively with teams.
  • ● Increased community participation in philanthropic programs from 18% to 70%, reaching over 1,000 patrons
  • ● Designed YES!, a leadership program, and grew it from 14 students to 96 students in the first year
  • ● Saved over $10,000 in costs by implementing free scheduling software to optimize volunteer staffing
  • ● Created partnerships with over 20 nonprofits to support various community events and fundraisers
MarketingDriving ResultsTalent ManagementTrainingCommunicationInterviewing+20

Michelin YES Program Coordinator

Jan 2012 – Jan 2013 Β· 1 yr

MarketingDriving ResultsTrainingCommunicationWritingPublic Speaking+14

George junior republic

Counselor Parent

Jan 2011 – Jan 2012 Β· 1 yr Β· Columbus, IN

  • Provided live-in care and supervision of adolescent males with emotional, behavioral, mental, and/or intellectual disabilities.
  • ● Scheduled and provided Independent Living Skills training, individual counseling, and age-appropriate recreational activities daily.
  • ● Developed methods of tracking compliance with USDA and DOE standards
  • ● Trained new staff in a hands-on environment
  • ● Managed a monthly household budget; successfully brought spending in line with the budget and created a 10% surplus.
  • ● Created a grassroots social media fundraising campaign, resulting in over $1000 in donations to purchase shoes
  • ● Negotiated with community events and venues for free or reduced admission, allowing the boys to participate in activities at no additional cost to the company
Budget ProcessCommunicationGrant WritingInterviewingCommunity EngagementCommunity Outreach+3

Boys home of the south

Houseparent

Jan 2010 – Jan 2011 Β· 1 yr Β· Belton, SC

  • Provided care and supervision for boys in foster care, coordinating activities, records, and treatment with the therapeutic team.
  • ● Trained co-workers on counseling techniques, computerized client records, and vital skills in a hands-on environment
  • ● Provided weekly group and individual counseling
  • ● Advocated for youth in school IEP meetings, foster care review boards, independent living committees, and treatment team discussions
  • ● Secured various community donations of time and resources worth over $1500, resulting in opportunities to fly in a small aircraft, gain employment, and enjoy a celebratory dinner out at no cost to the facility
CommunicationGrant WritingCommunity EngagementCommunity OutreachEvent PlanningTraining and Development (HR)+1

Education

Colorado State University Global

Master's degree β€” Human Resource Management

Jan 2018 – Jan 2020

Colorado State University Global

Graduate Specialization

Jan 2019 – Jan 2020

University of South Florida Muma College of Business

Certificate

Jan 2021 – Jan 2021

Furman University

Bachelor of Arts (B.A.) β€” Elementary Education and Teaching

Jan 2006 – Jan 2010

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