Sep 2025 – Dec 2025 · 3 mos · Rajasthan, India · Hybrid

Feb 2024 – Aug 2025 · 1 yr 6 mos · India · On-site

• 1. *Greet Guests*: Welcome guests warmly and make them feel valued.
• 2. *Check-in Process*: Ensure a smooth and efficient check-in process, verifying reservations and providing necessary information.
• 3. *Reservation Management*: Manage room assignments, handle special requests, and ensure accurate room allocation.
• 4. *Showround*: Provide a tour of the facilities, explaining amenities and services available to guests.
• Key Skills:*
• Excellent communication and interpersonal skills
• Attention to detail and organizational skills
• Ability to multitask and handle guest requests efficiently.

Jul 2022 – Feb 2023 · 7 mos · Delhi, India · Remote

Jul 2020 – Aug 2021 · 1 yr 1 mo · Gurgaon, Haryana, India

• Working as an Account Manager for US Client

Jun 2019 – Jun 2020 · 1 yr · Gurgaon, Haryana, India · On-site

• Managed client interactions through calls, emails, and chats to ensure seamless booking experiences.
• Reconfirmed guest bookings, enhancing customer satisfaction and loyalty.
• Collaborated with cross-functional teams to resolve issues promptly, contributing to a 20% reduction in customer complaints.

Jun 2018 – Dec 2018 · 6 mos · Jodhpur, Rajasthan, India

• 1. Responsible for making cold calls to the candidates
• 2. Building candidate data base
• 3. Posting jobs requirement on job portal like Shine.com and Naukri.com
• 4. Sourcing candidates from various job portal.
• 5. Interviewing the junior level candidates

Dec 2017 – Jun 2018 · 6 mos · Jodhpur, Rajasthan, India

Feb 2017 – Nov 2017 · 9 mos · Gurgaon, Haryana, India

• inbound calls with UK Process . Orange {EE} telecom industry in UK.

Jul 2016 – Jan 2017 · 6 mos · Jodhpur, Rajasthan, India

• To take care of the appointments and new joinees as for Taj on board with a checklist to get all the joining formalities papers in place.
• To get the joining formalities of Taj Budd and CSR trainees and taking care of the accommodations for CSR Trainees.
• To look into the girls accommodations and facilities are updated and in place for them.
• Cafeteria was under my supervision. To see that it is well maintained and update the Menu Board Daily and decorate it on special occasions.
• To keep the Taj Connect updated with all the events happening in Umaid Bhawan Palace.

May 2016 – Jul 2016 · 2 mos · Jodhpur, Rajasthan, India

• Handling a team of 6 people. Taking care of OPD & IPD patients & reception . Dealing with day to day issues put up by clients and patients. monitoring the Day to day discharge of patients. managing staff duties.

Jan 2012 – Oct 2013 · 1 yr 9 mos

• Sr. Associate

Jan 2012 – Oct 2013 · 1 yr 9 mos

• To undertake and perform duties and carry out functions as assigned/ entrusted to us as per client requirement
• Business was outsourced it involved operations and responsibilities such as receiving customer calls, booking tickets, assistance in entering their details and submit travels.
• Job Profile included B2B and B2C initially worked for B2C as a front desk assistant and then in 6 months was given an opportunity to a higher level to HHD (hotel helpdesk) that was B2B dealing with hotel people regarding payment issues with Amex card.
• While undergoing training was awarded with Certificate of Appreciation for Outstanding Performance towards achieving (Csat score “4”) during training period and first in my batch to hit the Operations Floor.