Hemant Mongia

VP of Engineering

Noida, Uttar Pradesh, India18 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led engineering teams to scale from 8 to 21 members.
Transformed incident management culture at BharatPe.
Developed multi-tenant SaaS solutions for FMCG companies.

Stackforce AI infers this person is a Fintech and SaaS expert with strong leadership and engineering management skills.

Contact

h.mongia@gmail.com LinkedIn

Skills

Core Skills

LeadershipTechnology LeadershipIncident ManagementEngineering ManagementHiringProject ManagementPaymentsTechnical LeadershipFintechEntrepreneurshipSoftware As A Service (saas)Product ManagementSoftware Development

Other Skills

Agile Application DevelopmentAmazon Web Services (AWS)Android DevelopmentAngularJSApplication SecurityAudit ManagementC (Programming Language)C++Change ManagementCloud ApplicationsContinuous Integration and Continuous Delivery (CI/CD)Design PatternsDigital StrategyEfficiency ManagementFull-Stack Development

About

Multiverse & blended engineering experience; speed-focused delivery at BharatPe; business-focused delivery at a self-venture; product-focused delivery at Thales; customer-focused delivery at Tech-Mahindra. Intensive product development experience with domain knowledge of Fintech, UPI Payments, KYC, FOS/LastMile, CRM, Sales/Field Force Automation (FMCG), Software Licensing, Authentication, Telecom Full stack technical expertise including practical exposure in most modern coding languages & backend system components. Creating a team culture of high performance & high outcomes with equally rewarding on learnings & growth of team members.

Experience

18 yrs 10 mos

Total Experience

3 yrs 5 mos

Average Tenure

5 yrs 6 mos

Current Experience

Bharatpe

3 roles

Vice President of Engineering

Promoted

Oct 2023 – Present · 2 yrs 8 mos

Operationalizing end-to-end workflows with a NoCode/LowCode platform and hence freeing engineering bandwidth for more productive & impactful deliveries.
System Scalability, Performance & Reliability: Established real-time monitoring for API latency, slow DB queries & performance, and infra resources to minimize the MTTD via proactive alerting.
Transformed incident management culture: Setting up QRT (Quick Reaction Teams), Rigor around RCA documentation and postmortem, leading to reduced P0/P1 incidents in production
Driving major cost optimizations
Led end-to-end engineering hiring at BharatPe, including Full Time, Campus, IJPs & Offroles. Tracking hiring funnels with HR-BP & HR-TA. Led commercial & contract closure within Legal & Procurement Dept. and with agencies for contractual staff hiring.
Created hiring guide, interview panel, process & evaluation templates
Created a competency framework & career guide to bring clarity on role definitions.
Leading appraisal calibrations for all teams
Driving org-wide engagements via multiple engineering org initiatives, from defining & measuring engineering KPIs to giving directions in enhancing developer productivity
Led stats & internal audits (ITGC, IFC, SAR), implemented automated audit data & evidence collections, led compliance SOP creation.
Scaled native app development (Android & iOS); led a team expansion from 8 to 21 mobile engineers with full platform unification amid changing org priorities.
Led Legal Entity separation in BharatPe under various org structures to meet compliance of each business unit.
Integrated & Stitched BharatPe ‘s all ecosystem together (Merchant, Consumers & Loyalty) to offer a seamless solution end-to-end.
Led organising Hackathon on GenAI in partnership with AWS. This was a huge success with more than 70% engagement & participation across engineering & cross-functional teams.

HiringLeadershipHigh Performance TeamsAudit ManagementPaymentsPerformance Management+9

AVP Engineering

Promoted

Apr 2022 – Sep 2023 · 1 yr 5 mos

Heading Payment Vertical & Merchant Vertical
Instrumental in setting up accurate alerts on transactions drops or bank side failures thus acting proactively on these issues and resolving/following-up asap.
Spearheaded major redesign of payment systems which included DB splits and re-aligning system boundaries resulting in handling the increased load of 4x txns comfortably.
Supported multiple product lines in internal PG integration to enable new money flows impacted due to DLG (Digital Lending Guidelines) by RBI.
Initiatives to meet compliance & audit needs by various banks/NPCI/RBI
Keep the codebases modern by the continuous transition from legacy code to new efficient code. Deprecated 4 old systems in a span of 6-8 months which are replaced by newer architecture & code.
Built a culture of high performance, high ownership & motivated teams

Project ManagementHiringLeadershipEngineering ManagementEfficiency ManagementOrganizational Culture+13

Director Of Engineering

Oct 2020 – Mar 2022 · 1 yr 5 mos

Heading Merchant Pod with a team size of 10-18
Revamped the FOS (Feet on Street) app by implementing geo-fences for increasing the efficiencies of sales operations It helped close targeting of customer acquisition and other sales tasks.
Stabilized the KYC 1.0
Revamped the core platform service (aka Merchant-Service) in the direction of microservice architecture by encapsulating the read/writes on the central DB.
Automated the IVR flow using the multiple product API integration and google text-to-speech APIs. This vernacular solution catered to major regional areas with minimal infra costs.
Revamped the CRM by building better & efficient new modules using Java spring instead of legacy Laravel-based implementation.
Re-built the fully automated KYC 2.0 at BharatPe which reduced KYC approval time from days to minutes and hence laid the foundation for the exponential growth of cross-selling.

Project ManagementHiringLeadershipTechnical LeadershipEngineering ManagementEfficiency Management+19

Self started

Entrepreneur

Feb 2018 – Mar 2020 · 2 yrs 1 mo

Main Product - Astra Sales (Asset, Sales, Tracking, Reporting & Analytics):
A multi-tenant SaaS product built for FMCG companies having field sales staff & distribution channels
across multiple geographies. This Sales Force Automation solution helped the company track &
monitor its field staff, and primary/secondary sales orders in real-time. It saved a lot of paperwork for its salesmen including orders & expanse claims hence leading to efficiencies gain.
Other Products:
Bike-Taxi: A location-aware app-based aggregator platform similar to OLA/UBER to offer realtime on-demand taxi services using Customer App & Driver App.
Medicine Ordering & Delivery System: A real-time aggregator platform to connect
pharmacies with customers in the locality. The complete system consisted of 3 mobile apps:
Customer App – Places realtime orders with as easy as prescription upload or building
orders by searching each medicine
Pharmacy App: Orders get broadcasted & responded to by one or all local pharmacies if they
can deliver complete or partial. Pharmacies can see historic orders & accounting details
Delivery Boy App: To mark the verification of prescription for some specific drugs.
Tiffin Delivery: An online app-based solution to automate tiffin delivery. This app handled some of the crucial pain-points of this industry like minimizing food wastage with better management of rescheduling/cancellation of food delivery, and accounting between customer & provider.

Android DevelopmentProject ManagementAmazon Web Services (AWS)HiringAngularJSLeadership+19

Thales digital identity and security (ex gemalto)

Senior Technical Lead

Apr 2017 – Sep 2020 · 3 yrs 5 mos · Noida, Uttar Pradesh, India

Software Rights Managements (SM) Business Unit, Noida:
Top contributor in almost all major product features being added by performing multi-dimensional roles including architectural decisions, solution finalizations, R&Ds, POCs, effort estimation, schedule planning, team leading/mentoring, code-reviews, and iterative refinements.
Making product Cloud ready – A major re-architecture of the product that enabled ISVs to monetize
their product offerings in a cloud-connected (AWS) or on-premise environment.
As product‘s SSC (Software Security Champion), carried out a security assessment of the product
including vulnerability & threat modeling and implemented many security features in the product.

Project ManagementAmazon Web Services (AWS)HiringLeadershipTechnical LeadershipEngineering Management+13

Gemalto digital security private limited

Principal Engineer

Apr 2014 – Mar 2017 · 2 yrs 11 mos · Noida, Uttar Pradesh, India

Software Rights Managements (SM) Business Unit, Noida:
Tech leadership & full stack developer; Hands-on in coding, unit tests, code reviews, Design proposal & feedback, getting design approval, Team mentoring, Interviews
Implemented multiple impactful features e.g. Custom Persistence Device, Unified API support, and Secure RMS licenses based on public cryptography.
Achievements:
Got CUSTOMER CHAMPION for effectively resolving issues in a crisis situation

Project ManagementAmazon Web Services (AWS)LeadershipIncident ManagementWeb Applicationsdocker+4

Safenet infotech private limited. (a gemalto subsidiary)

Senior Software Developer

Mar 2012 – Mar 2014 · 2 yrs · Noida, Uttar Pradesh, India

Software Rights Management (SM) Business Unit, Noida:
Fulfillment of usage logging so as to generate billing for every license issue & release.
The solution to the famous Y2038 problem i.e. applications will stop working after the year 2038 if epoch time is stored in 32-bit integers.
Achievements:
Was nominated among the “India ‘s Best” for the year 2014 for consistently good performance.
Got SPOT AWARD for delivering complex features even before schedule.
Authentication Business Unit, Noida:
Usage Counter, Authentication Product, Noida: To get the usage counters of the security token (the hardware key) built on pkcs11 standards by interacting with the APDU module of the key/smart card.
Build automation: To unify build steps on various platforms (Windows/Debian/Mac) using ANT scripts to compile the complete source code after fetching from the respective ranch/tip/label.
Despite being newly hired, delivered the above projects independently & before schedule without any KT.

C (Programming Language)Project ManagementLeadershipC++Product ManagementJava+2

Tech mahindra

3 roles

Team Lead

Promoted

Oct 2011 – Mar 2012 · 5 mos

Got rated as ‘A’ in all four appraisal cycles in TechM.
Got the following awards: “PAT ON THE BACK” for Q3, 2007, “MOST VALUABLE TEAM PLAYER” for Q3,2008, “RISING STAR” award for Q2, 2011

Project ManagementHiringLeadershipEngineering ManagementIncident ManagementHigh Performance Teams+4

Senior Software Developer

Promoted

Jul 2009 – Sep 2011 · 2 yrs 2 mos

T-Mobile Billing/Rating, Germany: The billing engine in T-Mobile consists of many batch applications as well as online applications. A very generic framework rules-engine is built in-house which prepares the bill in the form of EDIFACT and sends it to the next partner application which prints the bills and sends these to customers.
Role and Responsibilities:
Initial team building, interviews
Requirements understanding, preparing LLDs and UML design models.
C++ and CoreJava coding, unit tests, and code reviews
L3 Lead; monitoring & fixing production bugs; supporting production deployment
As onsite coordinator, acting as an interface between the offshore team & client.

Project ManagementC++JavaDesign PatternsSoftware Development

Software Developer

Jan 2007 – Jun 2009 · 2 yrs 5 mos

End-to-End Monitoring System (E2E), AT&T, USA: E2E Monitoring and Alarming system monitors the provisioning transactions for the availability and efficiency of the AT&T billing/provisioning system. This was a big distributed system in AT&T to collect data from various legacy systems, store it in a centralized DB and run analytics over the data to give insight & raise alarms.
Role and Responsibilities:
Creating LLDs and implementation of TCP/IP-based distributed architecture.
Developed multithreaded applications to handle huge data from various AT&A systems.
Implemented OCI for faster data insertion into the database using batch inserts.
CableLink IVV&T, British Telecom (BT), UK: Test and Verify data consistency after the migration of RoBT(RestofBT) database to the OR (OpenReach) database to ensure EoI compliance on the OSS used for Service Fulfillment & Assurance of the T2R for BT network.
Role and Responsibilities:
Preparing test cases in line with test scenarios and executing test cases on legacy mainframe systems.

C (Programming Language)LinuxMultithreadingSystems ProgrammingSoftware Development