Himanshu Goyal

AI Researcher

Gurugram, Haryana, India5 yrs experience

AI EnabledAI ML Practitioner

Key Highlights

Developed chat assistants for over 4 million users.
Expert in Retrieval-Augmented Generation and AI infrastructure.
Strong leadership in AI-driven customer service solutions.

Stackforce AI infers this person is a SaaS-focused AI Engineer with expertise in customer service automation.

Contact

Skills

Core Skills

Machine LearningPythonRetrieval-augmented Generation (rag)FastapiAgentic AiLangchainNatural Language Processing (nlp)LeadershipCommunicationOral CommunicationProject ManagementArtificial Intelligence (ai)Web Development

Other Skills

AI AgentsNumPyPython (Programming Language)ContainerizationMatplotlibData CleaningPattern Recognitionkafka-toolsData SciencePerformance EngineeringOpenAI ProductsMicrosoft AzureGenerative AITensorFlowPandas (Software)

About

I’m a Gen AI Engineer at Jio Platforms Ltd, where I build and deploy multilingual chat assistants powered by LLMs, serving over 4 million users daily. With deep expertise in Retrieval-Augmented Generation (RAG), agentic architectures, and production-grade AI infrastructure, I specialize in converting cutting-edge research into scalable real-world systems. My work includes developing multi-agent assistants for customer service, scalable telephony virtual agents handling millions of queries, and high-performance RAG pipelines using LangChain, LangGraph, Elasticsearch, and FastAPI. I thrive at the intersection of creativity and engineering—leading initiatives, driving business impact, and accelerating innovation in AI. Proud NIT Karnataka alumnus, always curious about new tech and passionate about solving meaningful problems through AI.

Experience

5 yrs

Total Experience

1 yr 9 mos

Average Tenure

7 mos

Current Experience

Sprinklr

Machine Learning Engineer II

Oct 2025 – Present · 7 mos · Gurugram, Haryana, India · Hybrid

AI AgentsMachine LearningPython

Jio platforms limited (jpl)

AI Engineer

Aug 2023 – Oct 2025 · 2 yrs 2 mos · Hyderabad, Telangana, India · Hybrid

Role : Gen AI Dev
Designation: Manager
Projects:
◾ HelloJio – Multilingual Voice & Chat Assistant
Developed a production-grade chat assistant on the MyJio app handling 2M+ user queries/day across India.
Designed Retrieval-Augmented Generation (RAG) pipelines with FAISS, BM25, MongoDB, and LangChain.
Built scalable FastAPI microservices, deployed on Azure Kubernetes, ensuring low-latency response.
Focused on prompt engineering, context management, and multilingual capability.
Tech: LangChain, GPT, FAISS, MongoDB, Elasticsearch, FastAPI, Azure, Kubernetes, Docker.
◾ JioBuddy – Advisor Assistance Platform
Designed a multi-agent AI assistant for 10,000+ support agents to handle live customer queries.
Boosted advisor productivity by 40%, reduced response time by 30%.
Built using LangGraph, Graph RAG, and MCP-based reasoning for deep task orchestration.
Enabled context-aware plan suggestions, upsell recommendations, and automated workflows.
Tech: Agentic AI, LangGraph, LangChain, MCP, BM25, FastAPI, MongoDB
◾ JioCS – Telephony Voice Assistant
Responsible for end to end enhancements of a voice-based customer care assistant (dialable at 198) handling 3M+ daily queries.
Managed voice flow design, intent detection, and entity recognition using FastText, Logistic Regression, and LSTM models.
Delivered microservices for conversational logic and integrated JMeter for performance testing.
Tech: Python, FastAPI, FastText, LSTM, LR, Docker, Kubernetes, JMeter, GPUs

NumPyRetrieval-Augmented Generation (RAG)Oral CommunicationPython (Programming Language)ContainerizationMatplotlib+24

National institute of technology karnataka

Placement Coordinator

Jun 2022 – Apr 2023 · 10 mos · Mangaluru, Karnataka, India · On-site

LeadershipOral CommunicationCommunication

Graphene ai

Summer Intern

May 2022 – Jul 2022 · 2 mos · Remote

Worked in Innovation Team as a Full Stack Developer.
Extracted qualitative insights from customer feedback using NLP-based techniques.
Contributed to innovation-focused prototyping and ideation with early GenAI solutions.

Oral CommunicationProject ManagementArtificial Intelligence (AI)Communication