Apr 2023 – Present · 3 yrs 2 mos · Nagpur, Maharashtra, India · On-site

• Managed the end-to-end software development lifecycle using Agile methodology and JIRA for sprint
• planning, task tracking, and progress monitoring.
• Led client requirement gathering and onboarding sessions, ensuring precise project alignment and minimizing scope deviations.
• Facilitated steering committee meetings with stakeholders to monitor project progress, manage timelines, and ensure on-time delivery.
• Proven record in the NBFC sector, delivering sales automation solutions for lending and loan management by addressing key business pain points, improving lead conversion, and enhancing overall
• customer engagement.
• Successfully implemented support solutions for Insurance clients, transitioning them from legacy systems to a modern CRM platform that unified policy servicing, claims handling, and customer communication
• into an all-in-one solution for improved operational efficiency.
• Designed and implemented marketing, sales, and support automation within omnichannel CRMs, focusing on customization, usability, and seamless API integrations to enhance business performance.
• Prepared and maintained comprehensive project documentation—BRDs, user stories, test cases, and project plans—ensuring clarity and stakeholder alignment.
• Developed interactive dashboards and analytical reports, enabling clients to monitor KPIs, identify trends, and make data-driven decisions.
• Ensured high-quality delivery through rigorous end-to-end testing, identifying and resolving critical issues to optimize user experience.
• Conducted client training sessions and provided post-deployment support, improving adoption, ensuring uptime, and maintaining strong client relationships.
• Led learning and development initiatives to mentor new employees and implemented process improvements and automation, reducing project turnaround time and improving team productivity.