Himanshu Kumar

Operations Associate

New Delhi, Delhi, India9 yrs 7 mos experience

Highly Stable

Key Highlights

Over 10 years of experience in Sales and Operations.
Proven track record in team leadership and customer satisfaction.
Expertise in inventory management and operational efficiency.

Stackforce AI infers this person is a Retail Operations Specialist with expertise in inventory management and team leadership.

Contact

Skills

Core Skills

Operations ManagementLeadershipInventory Management

Other Skills

Employee RelationsPeople ManagementTeamworkVendor ManagementQuick ServiceDecision-MakingFood and Beverage OperationsAnalytical SkillsMulti-Store OperationsRetailMicrosoft ExcelPurchase ManagementTeam ManagementData AnalysisMarketing

About

An accomplished professional with an experience of more than 10+ years in Sales/ Operation/ Purchasing across multiple categories, in different states across the country leading high growth Eager to develop and inspire retail team to exceed customer satisfaction levels and sales goals.

Experience

9 yrs 7 mos

Total Experience

1 yr 4 mos

Average Tenure

7 mos

Current Experience

Flipkart

Store Manager

Oct 2025 – Present · 7 mos · New Delhi, Delhi, India · On-site

A Dark Store Manager plays a mission-critical role in enabling fast, accurate, and cost-effective last-mile delivery by acting as the bridge between technology, operations, people, and customer satisfaction.
1. Operations Management (Core Role)
Oversee end-to-end store operations for online order fulfillment.
Ensure accurate picking, packing, and dispatch of orders within SLA/TAT.
Maintain workflow efficiency across shifts.
2. Inventory & Stock Control
Ensure real-time inventory accuracy (inbound, storage, outbound).
Prevent stockouts, overstocking, and shrinkage.
Manage cycle counts, audits, and expiry control.
3. Team Leadership & Workforce Management
Recruit, train, and manage pickers, packers, supervisors, and support staff.
Create shift rosters to meet peak demand.
Drive productivity, discipline, and safety compliance.
4. Order Fulfillment & Customer Experience
Ensure high order accuracy and minimal cancellations.
Handle escalations related to wrong, missing, or damaged items.
Coordinate with customer support and delivery partners.
5. Process & Performance Management
Track and improve KPIs such as:
Order fulfillment rate
Picking accuracy
On-time dispatch
Cost per order
Implement continuous process improvements to reduce turnaround time.
6. Technology & Systems Usage
Ensure proper use of WMS, OMS, handheld scanners, and dashboards.
Troubleshoot basic system issues and escalate when needed.
Ensure data accuracy for reporting.
7. Vendor & Supply Chain Coordination
Coordinate with suppliers, hubs, and distribution centers.
Manage inbound schedules and returns (RTV).
Ensure compliance with procurement and quality standards.
8. Compliance, Safety & Hygiene
Enforce health, safety, and food hygiene standards.
Ensure compliance with company SOPs and local regulations.
Maintain clean, organized, audit-ready premises.
9. Cost & Loss Control
Control operational costs, wastage, and pilferage.
Optimize manpower and resource utilization.

Operations ManagementLeadershipEmployee RelationsPeople ManagementTeamworkVendor Management+6

Instamart

Inventory Controller

Dec 2021 – Oct 2025 · 3 yrs 10 mos · Delhi, India · Remote

Improve inventory management and reduce the standard loss from inventory as products will move faster. Over all
holding costs will also be reduced.
Responsible for vendor wise weekly/monthly reconciliation of the GRNs with the finance teams to enable timely payout.
Build ad-hoc reports to analyze pod/supplier wise discrepancies and implement POC on Following up & coordinating with
all departmental heads for work in progress & closure updates.
Build checking inward process, ensure all inwards are done within TAT and accurately Track put-away process and
ensure timely Supervise cycle counting and inventory correction activity.
Support the First Mile team by providing visibility and insights by setting up process adherence checks and publishing
metrics to the first mile team, first-mile pick sheet generation based on capacity available and inventory.
Ownership for the end-to-end execution of GRN processes at a pod level for all perishable/non-perishable SKUs in North
Zone PODs