Hinal Patel — Operations Associate

I’ve always been fascinated by how technology can transform user experiences. With over 4.5 years in software engineering, I’ve had the chance to dive deep into building applications that are not just functional but also user-friendly. Currently at Contentsquare, I’m part of a team that tackles complex web issues using tools like ReactJS and Node.js. One of my proudest moments was contributing to development of a Chrome extension that achieved 100% adoption among our support staff this innovation cut troubleshooting time by an impressive 80%. It’s rewarding to see how my work directly impacts efficiency. Before joining Contentsquare, I honed my skills at Infosys where I developed REST APIs for a fintech platform. This role taught me the importance of automation in streamlining critical workflows like document approvals and customer requests. Collaborating with a Fortune 500 company to create a comprehensive Document Management System was another highlight; it was thrilling to see our ideas come to life through advanced search functionalities. My journey has also included unique experiences outside traditional software development. As a Resident Security Office Proctor at Northeastern University, I worked closely with campus police and residential life staff to ensure safety on campus. This role sharpened my ability to collaborate across different teams skills that translate well into any tech environment. When I'm not coding or troubleshooting issues, you might find me exploring new technologies or volunteering in community initiatives focused on education and tech literacy. I believe in giving back and sharing knowledge whenever possible. If you’re interested in discussing innovative tech solutions or potential collaborations, feel free to reach out via email! Let’s connect! Skills: - ReactJS - JavaScript/TypeScript - Node.js - SQL - REST APIs - Automation

Stackforce AI infers this person is a Fullstack Developer with a focus on SaaS and Fintech solutions.

Experience: 4 yrs 3 mos

Skills

Reactjs
Javascript
Rest Apis
Sql
Database Management
System Development
.net Framework
Databases

Career Highlights

Achieved 100% adoption of a Chrome extension.
Improved troubleshooting time by 80% through automation.
Developed REST APIs enhancing fintech platform efficiency.

Work Experience

Contentsquare

Technical Support Specialist (1 yr 7 mos)

Northeastern University

Resident Security Office Proctor (8 mos)

Infosys

Senior Software Developer (8 mos)

Software Developer (1 yr 8 mos)

System Engineer Trainee (4 mos)

Education

Master of Science - MS at Northeastern University

BE - Bachelor of Engineering at University of Mumbai

Hinal Patel

Operations Associate

4 yrs 3 mos experience

Key Highlights

Achieved 100% adoption of a Chrome extension.
Improved troubleshooting time by 80% through automation.
Developed REST APIs enhancing fintech platform efficiency.

Stackforce AI infers this person is a Fullstack Developer with a focus on SaaS and Fintech solutions.

Contact

Skills

Core Skills

ReactjsJavascriptRest ApisSqlDatabase ManagementSystem Development.net FrameworkDatabases

Other Skills

Web Interface DesignJavaOracle DatabaseAppian.NETC#MySQLBusiness Process ManagementSpring BootApache KafkaGoogle Tag ManagerCookiesTone of VoiceCore JavaAlgorithm Analysis

About

Experience

4 yrs 3 mos

Total Experience

2 yrs 8 mos

Average Tenure

1 yr 7 mos

Current Experience

Contentsquare

Technical Support Specialist

Oct 2024 – Present · 1 yr 7 mos · Indianapolis, Indiana, United States · Remote

Owned end-to-end investigation and resolution of complex customer-reported web tracking issues using Chrome DevTools (Console/Network), HAR traces, and JavaScript debugging, improving time-to-resolution by 80%.
Built and deployed an internal React-based Chrome extension to proactively detect implementation gaps (duplicate
tags, CSP/CORS, unsupported frameworks), driving 100% adoption across Support and accelerating case triage.
Partnered with Product Engineering to triage Sev issues, validate root cause via Datadog logs/metrics, and
implement durable fixes for webhooks and configuration APIs, reducing incident detection time by 40%.
Strengthened reliability and support readiness by documenting reproducible steps, crafting escalation-ready
technical summaries, and maintaining internal KB articles to improve case deflection.
Automated troubleshooting workflows and release hygiene through Git/GitHub Actions, code reviews, and
LLM-assisted debugging, improving turnaround while maintaining test coverage and deployment discipline.

Web Interface DesignReact.jsReactJSJavaScript

Northeastern university

Resident Security Office Proctor

Aug 2023 – Apr 2024 · 8 mos · Boston, Massachusetts, United States · On-site

Executed detailed security protocols independently under the guidance of the RSO Supervisor while maintaining a high level of accuracy and attention to detail in all tasks performed.
Collaborated effectively with Northeastern Police (NUPD) and Residential Life staff to implement safety measures that resulted in a 30% increase in response efficiency during emergency situations.
Enhanced communication channels between university departments which contributed to a safer campus environment by streamlining incident reporting procedures for quicker resolution.
Conducted regular risk assessments of residential areas leading to proactive identification of potential security threats and implementation of preventative measures that improved overall resident safety.

Infosys

3 roles

Senior Software Developer

Oct 2021 – Jun 2022 · 8 mos

Developed and maintained robust REST APIs for a fintech Document & Case Management platform using Spring Boot, enhancing automation for document approvals and case tracking by 40%.
Wrote and optimized complex SQL queries against Oracle databases that improved data retrieval speeds by 30%, ensuring reliable and auditable operations for critical workflows.
Led a team of four developers in mentoring new hires on best practices for staging and QA environments, resulting in a 25% reduction in onboarding time and enhancing team productivity.
Achieved 100% on-time delivery of full stack applications by collaborating with cross-functional teams including QA and DevOps engineers to streamline deployment processes effectively.
Employed Agile methodologies to manage project timelines efficiently through participation in Scrum meetings and sprints that improved overall project visibility by 50%.

SQLJavaREST APIs

Software Developer

Feb 2020 – Oct 2021 · 1 yr 8 mos

Collaborated closely with Fortune 500 Company based in Chicago to conceive, design, and develop a comprehensive Document
Management System in Appian, incorporating advanced search functionalities and interactive interfaces
Engineered and applied a sophisticated business automation flow optimized end-to-end document management process,
encompassing document processing, and archiving into an external database decreased document processing time by 60%
Spearheaded implementation of database management techniques to efficiently store and maintain document information, resulting in a remarkable 80% enhancement in system efficiency, boosting productivity and accelerating workflows

Oracle DatabaseSystem DevelopmentDatabase Management

System Engineer Trainee

Oct 2019 – Feb 2020 · 4 mos

Completed comprehensive training as a Microsoft full stack developer, mastering essential tools including Visual Studio, Angular, .NET, C#, and MySQL within four months.
Collaborated with two colleagues to design and implement a shopping cart capstone project that met all specified requirements while demonstrating advanced software development skills.
Achieved high levels of proficiency in full stack development technologies which facilitated the successful execution of the project ahead of schedule.
Contributed to team dynamics by effectively communicating ideas and solutions during project phases, ensuring alignment with overall project goals.

.NET FrameworkDatabases