Hrishank .

Operations Associate

New Delhi, Delhi, India2 yrs 6 mos experience

Key Highlights

Strong analytical thinking and problem-solving skills.
Proven track record in customer experience management.
Experience in strategic consulting for non-profits.

Stackforce AI infers this person is a Data Analytics and Strategic Consulting professional with a focus on customer experience.

Contact

Skills

Core Skills

Customer Experience ManagementLeadershipProject ManagementEvent CoordinationStrategic Consulting

Other Skills

Customer Relationship Management (CRM)Team ManagementOrganization SkillsProject CoordinationEvent ManagementStrategic AnalysisStrategic LeadershipSQLTableauAmazon Web Services (AWS)JavaData StructuresAlgorithmsHTML5Cascading Style Sheets (CSS)

About

Hi, I'm Hrishank — an engineering graduate from Maharaja Agrasen Institute of Technology. At present, I'm focused on learning Data Analytics, Data Visualization, and Product Management, driven by curiosity around uncovering the bigger picture from data to drive growth and help businesses understand where to tread and how to grow sustainably. My recent experiences include working as a Customer Experience Associate at Zomato, where I contributed to managing team operations and addressing escalated cases. I also served as a Strategy Consultant for the non-profit organization Saday Sadev, where I formulated online positioning strategies, conducted competitive analysis, and supported expansion campaigns. My varied work experience has led me to establish a deeper understanding of customers through data and has enabled me to develop a comprehensive approach to analytical thinking and people-centered communication. Still learning. Still improving. Always trying to bring a fresh perspective, strong ownership, and a learning pace that allows me to adapt quickly. If you’d like to chat or connect, feel free to reach out at hrishank.work@gmail.com — I’m always open to meaningful conversations.

Experience

2 yrs 6 mos

Total Experience

1 yr 3 mos

Average Tenure

Current Experience

Zomato

Associate

Dec 2024 – Jul 2025 · 7 mos · Gurugram, Haryana, India · On-site

Oversaw team email operations, streamlining case allocation and monitoring response quality for maximum efficiency.
Successfully addressed customer escalations via social media and email, ensuring timely resolution and enhanced client satisfaction.
Successfully managed and closed over 7,500+ cases, demonstrating strong problem-solving skills and empathetic customer support.

Customer Relationship Management (CRM)Customer Experience Management

Refine, the consulting club of mait

3 roles

Vice President

Aug 2023 – Feb 2024 · 6 mos · Delhi, India

Team ManagementOrganization SkillsLeadership

Senior Associate

Promoted

Jul 2022 – Jul 2023 · 1 yr · Delhi, India

Team ManagementProject CoordinationProject Management

Junior Associate

Jan 2022 – Jul 2022 · 6 mos · Delhi, India

Team ManagementEvent ManagementEvent Coordination

Bses delhi

Summer Intern

Aug 2023 – Sep 2023 · 1 mo · New Delhi, Delhi, India · On-site

Major responsibilities included analysing and learning the working of 11kV-440V/230V electrical substation & associated components in it's single line diagram.
Observing the reinstalling/repair of electrical faults and monitoring load surveillance during regular inspections with the team.
Functioning of Transformers, Circuit Breakers, RMU, Protective relays, Isolators, Current Transformers & Temperature & Safety equipments.
Other minor learning were how the Supervisory Control and Data Acquisition software works to help manage outages.

Saday sadev

Strategy Consultant

Nov 2022 – Mar 2023 · 4 mos · New Delhi, Delhi, India · Remote

Led expansion strategies that resulted in Saday’s successful entry into major Indian cities, including
Prayagraj, Jaipur, Chennai, Hyderabad, Bangalore, Vadodara, Pune, and Surat.
Developed and implemented social media strategies that boosted Saday’s Instagram followers by 10% and significantly increased post impressions.
Leveraged competitive analysis data from over 30+ sources to generate actionable insights into
market dynamics and competitors’ strategies, enhancing decision-making processes.
Formulated several proposals & 7+ promotional strategies leading to significantly improving the
position of the client.

Strategic AnalysisStrategic LeadershipStrategic Consulting

Microsoft

Microsoft Engage Mentee

May 2022 – May 2022 · 0 mo · New Delhi, Delhi, India · Remote

A dedicated month-long program designed to enhance & leverage your development skills through project work under the guided supervision of a Software Development Engineer at Microsoft.
Each selected student was assigned specific tracks to develop a project using web tools and technologies, providing an opportunity for potential interviews with Microsoft.
Developed a facial recognition project that detects specific traits by comparing them to a pre-existing database through an integrated API.