India Sidhu

Software Engineer

Brampton, Ontario, Canada8 yrs 1 mo experience

Highly Stable

Key Highlights

6+ years in software product engineering
Expert in API integration for e-commerce solutions
Strong collaboration with cross-functional teams

Stackforce AI infers this person is a Technical Solutions Engineer with expertise in SaaS and logistics integration.

Contact

Skills

Core Skills

Technical Solutions EngineeringApi IntegrationSoftware Product EngineeringTechnical Support

Other Skills

CSSCakePHPCustomer ExperienceDjangoDreamweaverGoogle MeetHTMLHTML5JIRAKibanaLeadershipLinuxLogisticsMS ExcelManagement

About

As a Technical Solutions Engineer at Pickrr, I work on the SAAS platform that provides end-to-end logistics solutions for e-commerce businesses. I ensure stakeholder satisfaction along with product improvements, by solving production issues and bridging knowledge gaps with the help of respective teams. I have 6+ years of experience in software product engineering, having worked at RIVIGO, a leading technology-enabled logistics company, where I coordinated with teams and resolved complex application and system issues. I also appraised new product ideas, developed and implemented production timelines, and collaborated closely with technology, sales, and business teams. I have a B.Tech degree in Computer Science from Punjab Technical University, and I have acquired skills in HTML5, Customer Experience, and MySQL. I am motivated by creating innovative and impactful solutions that enhance user experience and business performance.

Experience

8 yrs 1 mo

Total Experience

4 yrs

Average Tenure

Current Experience

Shiprocket

Software Engineer

Apr 2023 – Aug 2023 · 4 mos · India · On-site

KibanaPostman APIPHPPythonMySQLMongoDB+7

Pickrr

Lead Solution Engineer

Oct 2021 – Apr 2023 · 1 yr 6 mos · Gurugram, Haryana, India · Hybrid

Roles and Responsibilities as solution engineer
Pickrr works on B2B as well as B2C business model hence there are numerous sellers and courier were integrated, I worked closely with Sales team for enterprise sellers to provide technical solution.
Identify the technical issues by Logs using ELASTIC Kibana with error string or error code and reproduce the error on SANDBOX to get error code/string from payload and response by using POSTMAN or N/w console of browser.
Helped the sellers for direct integration with their custom website's Rest APIs and Ecommerce market places like Shopify, Woocommerce, Wix, Ecwid, Amazon, Magento etc. in PHP and PYTHON.
Coordinated with project managers to meet development timelines and plan testing.
Using Slack, Teams, Telegram and Google meet for internal and external communications.
Conducted full lifecycle software development from planning to deployment and maintenance for any new requirement from sellers or couriers.
Reviewed and modified unit and integration tests to improve software quality and reliability by POSTMAN and SANDBOX environment.
Worked on Django , Mongo DB, MySQL workbench and analytic tools to fetch and update the data from DB
Worked on METABASE and MS Excel for reporting, Data Analysis and Interpretation.
Met with stakeholders, product teams and customers throughout system development lifecycle.
Recommended enhancements and updates to system software based on performance data and user feedback.
Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Contributed to sales presentations to translate technical information into easy-to-understand software solutions.
Wrote easy-to-understand user interface text, knowledgebase and Troubleshooting steps for my internal team on JIRA confluence.

KibanaMySQLMongoDBPostmanJIRAPhabricator+2

Rivigo

2 roles

Lead Software Product Engineer

Promoted

Jan 2020 – Oct 2021 · 1 yr 9 mos

KibanaMySQLMongoDBPostmanJIRASoftware Product Engineering

Software Product Engineer II

Mar 2015 – Jan 2020 · 4 yrs 10 mos

Conducted root cause analysis to identify basis of application problem with help of logs Using Kibana.
Using MYSQL and Mongo to fetch and update the data from DB.
API integrations- Providing Rest APIs to clients for integration with Rivigo directly to create orders/shipments , get tracking details, webhooks and for any other modification without any manual interventions.
Worked closing with KAM and Sales team to collect and provide technical solutions to sellers/Clients
Using POSTMAN for APIs Testing UAT post development.
Delivered technical support to clients by offering solutions based on specific problems and concerns.
Collaborated with internal teams to resolve customer issues and support customer service goals.
Provided KT to internal team members and Inhouse users for new released features and modules.
Installed modules for databases to meet client specifications.
Logged status of jobs in work tickets using JIRA and phabricator ticketing tools.
Escalated Technical issues to with Dev Team to resolve through JIRA and Push them to solve within SLA as per severity.
Gathering the requirements from stakeholder and clients and then raised to Product team with revenue impact information to get it done live.
Met with clients to brainstorm in discussion meetings offline and online by SLACK, Teams or Google meets.
Promoted positive customer support training experience after application completion.