Ivan G.

Operations Associate

El Paso, Texas, United States28 yrs 9 mos experience

Highly Stable

Key Highlights

28 years of diverse CX leadership experience.
Expert in leveraging Data, Automation, and AI.
Proven track record in improving customer outcomes.

Stackforce AI infers this person is a Customer Experience leader with extensive expertise in data-driven strategies.

Contact

About

I'm a diverse CX professional with over 28 years of senior leadership experience. I’ve lead international matrixed teams in Sales, Customer Service, Collections, Workforce Management, Finance and Reporting.

Experience

28 yrs 9 mos

Total Experience

3 yrs 6 mos

Average Tenure

2 mos

Current Experience

Nusenda credit union

Credit Analyst

Mar 2026 – Present · 2 mos · El Paso, TX

Capgemini

Engagement Director

Jun 2020 – Jan 2026 · 5 yrs 7 mos · El Paso, Texas (Remote) · Remote

Conduent

Engagement Director

Mar 2019 – Jun 2020 · 1 yr 3 mos · El Paso, Texas (Remote)

Ibex

WFM Strategic Partner

Jul 2018 – Mar 2019 · 8 mos · El Paso, Texas (Remote)

Qualfon

WFM Manager

Nov 2017 – Jun 2018 · 7 mos · El Paso, Texas (Remote)

Conduent

Senior Business Analyst

Feb 2006 – Jun 2017 · 11 yrs 4 mos · El Paso, Texas (Remote)

Washington mutual bank

Senior Collections Manager

Jul 2001 – Feb 2006 · 4 yrs 7 mos · El Paso, Texas Area

Dish network

Senior Customer Service Manager

Sep 1999 – Jun 2001 · 1 yr 9 mos · El Paso, Texas Area

West telemarketing

3 roles

Senior Production Manager

Jun 1998 – Sep 1999 · 1 yr 3 mos · El Paso, Texas Area

Sales Manager

Promoted

Mar 1997 – May 1998 · 1 yr 2 mos · El Paso, Texas Area

Marketing Representative

Sep 1996 – Feb 1997 · 5 mos · El Paso, Texas Area