Jackie Austin

QA Manager

Oklahoma City, Oklahoma, United States5 yrs 9 mos experience

Highly Stable

Key Highlights

Achieved 80-100% reduction in payroll errors.
Reduced bug resolution time by 15% using Splunk.
Led a distributed team of QA testers for impactful projects.

Stackforce AI infers this person is a Fintech Quality Assurance Specialist with strong leadership and technical skills.

Contact

jackiebaustin@gmail.com LinkedIn

Skills

Core Skills

Quality AssuranceTest AutomationApi Testing

Other Skills

Software TestingSoftware DocumentationRoot Cause AnalysisDefect LoggingDefect TrackingSplunkSQLTeam ManagementMentoringAccessibility AuditsPerformance OptimizationTest DesignScenario TestingRoot CauseOral Communication

About

Well hi there! 👋 I am a Senior Software Quality Analyst and QA Manager driven by a relentless pursuit of quality and a passion for building inclusive digital experiences. With over 5 years of experience across web and mobile platforms (iOS, Android, Windows), I specialize in bridging the gap between complex technical requirements and seamless user experiences. What I bring to the table: Leadership: Currently leading a distributed team of volunteer QA testers at Games for Love, overseeing the end-to-end testing lifecycle for titles that support hospitalized children. Technical Impact: At Paycom, I leveraged SQL and Splunk to reduce bug resolution times by 15% and improved application load times by 20%. Product Excellence: Contributed to an 80-100% reduction in payroll errors for the BETI platform, earning the Innovation Award for my work on complex payclass logic. Accessibility Advocate: I champion ADA compliance, consistently maintaining quality scores of 80+ using Chrome Lighthouse and JAWS. Technical Toolkit: SQL, Splunk, Jira, Swagger, API Testing, Agile/Scrum, and Accessibility Auditing. Outside of the "test environment," you can find me reading, gaming, baking, or working on my latest Lego build! 🎮 🍰 🧱 Let’s connect if you’re looking for a quality advocate who blends technical expertise with a collaborative, user-centric mindset.

Experience

5 yrs 9 mos

Total Experience

5 yrs 9 mos

Average Tenure

Current Experience

Paycom

4 roles

Senior Software Quality Analyst

Promoted

Mar 2025 – Oct 2025 · 7 mos

Directed end-to-end QA lifecycles for web and mobile platforms, optimizing application performance and defect resolution through manual, automated, API, and database testing. Partnered with cross-functional teams to deliver high-integrity fintech solutions and ensure seamless software releases.
Key Achievement: Validated core logic for the BETI platform’s Effective Dated Payclass and Notification systems, supporting a documented 80-100% reduction in payroll errors for end-users.
Performance Optimization: Boosted application load times by 20% by identifying and reporting critical performance bottlenecks.
Efficient Troubleshooting: Reduced bug resolution time by 15% by leveraging Splunk for advanced log analysis and troubleshooting.
Technical Validation: Executed comprehensive API testing (Swagger) and utilized SQL queries to verify database integrity and data accuracy against business requirements.
Accessibility Compliance: Executed web accessibility audits using Chrome Lighthouse and JAWS, consistently maintaining a quality score of 80+ to ensure inclusive user experiences and ADA compliance.
Full-Cycle Testing: Managed functional, regression, integration, and performance testing suites, documenting defects in Jira and YouTrack to maintain high software reliability.
Front-End Quality: Enhanced UI/UX consistency by auditing HTML/CSS across multiple browsers (Firefox, Chrome, Edge) and collaborating with developers to resolve front-end discrepancies.
Leadership & Mentorship: Fostered team growth through improved bug reporting standards and assumed leadership responsibilities during the Team Lead’s absence to maintain project momentum.

Quality AssuranceSoftware TestingSoftware DocumentationTest AutomationRoot Cause AnalysisDefect Logging+5

Software Quality Analyst III

Promoted

Feb 2024 – Apr 2025 · 1 yr 2 mos

Test DesignScenario TestingRoot CauseOral CommunicationApplication TestingExploratory Testing

Software Quality Assurance Analyst II

Jan 2022 – Feb 2024 · 2 yrs 1 mo

Defect TrackingTest AutomationSoftware DevelopmentTest Automation ToolsSoftware TestingSoftware Quality Assurance+31

Software Quality Assurance Analyst

Jan 2020 – Jan 2022 · 2 yrs

Defect TrackingTest AutomationSoftware DevelopmentTest Automation ToolsSoftware Quality AssuranceDatabases+14

University of oklahoma college of arts and sciences

Communications Intern

Aug 2018 – Dec 2018 · 4 mos · Norman, Ok · On-site

Designed and implemented new web pages for various departments across the College of Arts and Sciences.
Managed and updated departmental web content, ensuring accuracy and brand consistency.

CommunicationInternal CommunicationsInterpersonal CommunicationWritten CommunicationOral Communication