Jacqueline Bolaños

Operations Associate

San Salvador, El Salvador7 yrs 8 mos experience

Key Highlights

Expert in KYC and regulatory compliance in fintech.
Proficient in fraud prevention and risk analysis.
Strong customer service skills with a focus on satisfaction.

Stackforce AI infers this person is a KYC and compliance expert in the Fintech industry.

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Skills

Core Skills

Kyc VerificationRegulatory ComplianceAnti-money LaunderingFraud PreventionCustomer ServiceCustomer SatisfactionOffice AdministrationCustomer Support

Other Skills

AML coursesAdaptabilityAdministrationAnalytical SkillsApplication Programming Interfaces (API)Attention to DetailBlockchainBusiness AnalysisCRM SoftwareChatCommunicationConfidentialityContact CentersCounter-Terrorism FinancingCritical Thinking

About

Dedicated and results-driven professional with customer service experience and specialized expertise as a KYC analyst in the fintech and cryptocurrency industries. Proficient in assessing compliance risks, conducting due diligence, and providing top-tier support to institutional clients. I thrive in fast-paced, remote environments and enjoy building strong relationships across teams and cultures. Passionate about innovation, financial integrity, and making compliance processes simpler and more user-friendly.

Experience

7 yrs 8 mos

Total Experience

1 yr 6 mos

Average Tenure

1 yr 9 mos

Current Experience

Tether.io

2 roles

Onboarding Analyst

Promoted

Jul 2025 – Present · 11 mos

Supporting risk assessments, document reviews, and screening processes

risk assessmentsdocument reviewsscreening processesKYC VerificationRegulatory Compliance

Customer Support Services

Sep 2024 – Jul 2025 · 10 mos

Binance

KYC Analyst

Jun 2022 – Sep 2024 · 2 yrs 3 mos

Completed AML courses, verifying POA documentation, and conducting background checks.
Specializing in comprehensive background checks, including verifying user information and screening for potential terrorist activity or (PEP).

AML coursesverifying POA documentationconducting background checksKYC VerificationAnti-Money Laundering

Blackhawk support services el salvador

Risk Analyst

Oct 2021 – Jun 2022 · 8 mos · El Salvador

Specialized in resolving customer claims and disputes, particularly unauthorized transactions and potential fraud.
Conducted detailed investigations and maintained accurate financial records for dispute resolutions.

resolving customer claimsconducting investigationsmaintaining financial recordsFraud PreventionCustomer Service

Webhelp onelink

Customer Service Advocate

Oct 2020 – Oct 2021 · 1 yr · El Salvador

Provided email support, addressing inquiries on app features, transactions, and account security.

email supportaddressing inquiriesaccount securityCustomer ServiceCustomer Satisfaction

Sykes

Back Office Employee

Jun 2017 – Jun 2019 · 2 yrs · El Salvador

Managing repair processes, issuing refunds, and coordinating technician dispatches.
Maintained accurate records and ensured efficient resolution of customer issues

managing repair processesissuing refundscoordinating technician dispatchesOffice AdministrationCustomer Support