Jai Kumar

Business Analyst

Bangalore Urban district, India2 yrs 9 mos experience

Most Likely To Switch

Key Highlights

Achieved 40% reduction in response times at Open Financial Technologies.
Expert in SQL and backend infrastructure optimization.
Skilled in managing customer issues and technical support.

Stackforce AI infers this person is a Backend-focused Business Analyst in the Fintech industry.

Contact

Skills

Core Skills

It Business AnalysisTechnical SupportBackend DevelopmentData AnalysisWeb Development

Other Skills

APIdogAmazon Web Services (AWS)Application AnalysisBanking TechnologiesC++Cascading Style Sheets (CSS)Collaboration ToolsCommunicationComputer Application TrainingConfidential DocumentsCore BankingData CleaningData RetrievalData StructuresData Visualization

About

Business Analyst at Oracle, specializing in CPQ software and global customer issue resolution. Previously, I worked as a Product Support Engineer at Open Financial Technologies, where I optimized backend infrastructure, reducing response times by 40%. Passionate about problem-solving, data analysis, and leveraging technology to enhance business processes. Skilled in SQL, AWS, REST APIs, and troubleshooting enterprise solutions. Constantly learning and evolving in the world of tech and business."

Experience

2 yrs 9 mos

Total Experience

2 yrs 2 mos

Average Tenure

1 yr 10 mos

Current Experience

Oracle

Business Analyst

Aug 2024 – Present · 1 yr 10 mos · Bengaluru, Karnataka, India · On-site

Oracle india private limited

Business Analyst

Aug 2024 – Present · 1 yr 10 mos

Managed end-to-end incident handling using Jira and internal tools, including logging, tracking, prioritizing, and documenting customer-reported issues.
Performed detailed RCAs by analyzing application logs, running SQL queries, and debugging both frontend and backend workflows to identify root causes and system gaps.
Collaborated with development, QA, and product teams to resolve defects and enhance product performance across Oracle suites such as ERP, HCM, UCM, and related modules.

JiraSQLDebuggingCollaboration ToolsTechnical SupportIT Business Analysis

Open financial technologies

2 roles

Product Support Engineer

Promoted

Sep 2023 – Present · 2 yrs 9 mos · On-site

I've been pivotal in both front-end and back-end development, leading the engineering and implementation of a scalable
Back-End infrastructure. This initiative resulted in a remarkable 40% improvement in response times and a 30% reduction in
server downtime.
Streamlined data retrieval, using S Q L and JIRA, reducing response time by 40%.

SQLBackend DevelopmentData RetrievalJiraData Analysis

Product Support Engineer

Sep 2023 – Apr 2024 · 7 mos · On-site

Working in the backend along with the developers to fix bugs and other issues

Keonics

Web Developer

Sep 2022 – Dec 2022 · 3 mos

Delivered end-to-end product support by identifying, analyzing, and troubleshooting issues across both frontend and backend.
Collaborated closely with sales teams and customers to gather issue context, ensuring prompt and effective resolution.
Conducted thorough process analysis to pinpoint root causes and communicated findings to the development team using tools like JIRA and internal tracking systems.

JiraFrontend DevelopmentBackend DevelopmentWeb Development