James Bickerton — Associate Consultant
👋 I’m James — a product and service design consultant with 20+ years of experience helping teams build what matters, faster. ⸻ 🏛 For enterprise teams: I embed into product and service teams to: • Map journeys, ecosystems, and service blueprints • Lead co-creation workshops and alignment sessions • Run discovery and research across silos • Prototype and test improvements at speed Worked with teams at bp, HSBC, Visa, Citi, and LSEG to design better services and improve adoption. ⸻ 🚀 For startups: I run 4-day design sprints and 4-week fit accelerators to: • Validate product ideas early • Build user-tested prototypes fast • Turn messy strategy into something buildable Recent clients include bPOWERd, Consultz, and early-stage B2B AI startups. ⸻ 🛠 Methods: Design Thinking • UX Research • Systems Thinking • Strategy Sprints • Service Design • AI-Powered Workflows • Product Validation Available for contract roles (UK & remote), and design sprints via Advance Scout.
Stackforce AI infers this person is a seasoned expert in Service Design and User Experience across Fintech and AI sectors.
Location: Bath, England, United Kingdom
Experience: 23 yrs 5 mos
Skills
- User Experience Design
- Service Design
- Advisory Boards
- Artificial Intelligence (ai)
- Design Thinking
- Design
- Design Systems
Career Highlights
- 20+ years of experience in product and service design.
- Led over 25 design sprints for startups and enterprises.
- Expert in AI-augmented workflows and design thinking.
Work Experience
Mural
Mural AI Advisory Board (1 yr 7 mos)
Advance Scout
Service Design & Product Strategy Consultant (4 yrs 5 mos)
The Wellness Revolution
Advisor (1 yr 7 mos)
Synechron
Head of Experience Design, London (2 yrs 7 mos)
Design Club
Design Thinking Super Mentor (5 yrs 4 mos)
Tata Consultancy Services
Head Of Design - TCS Interactive (5 mos)
Pomelo Pay
Design Lead (0 mo)
AKQA
Design Lead (2 mos)
Friday
Experience Design Lead (2 mos)
Digital Innovation Group
Experience Design Lead (3 mos)
HSBC Retail Banking and Wealth Management
Lead UI Designer (7 mos)
FarePilot
Lead UI Designer (2 mos)
BCG Digital Ventures
Lead UI Designer (6 mos)
Digital Innovation Group
Lead UI Designer (4 mos)
Blast Radius
Lead UI Designer (0 mo)
Digitized Digital Design Conference
Host, interviewer and panel curator (4 yrs 1 mo)
Tido
Lead UI Designer (10 mos)
North Highland UK
Lead UI Designer (1 mo)
SapientNitro
Lead UI Designer (5 mos)
BKTN
Director (7 yrs 10 mos)
Director (1 yr 1 mo)
Monitise Create
Lead UI Designer - on contract (5 mos)
GolinHarris
Executive Creative Technologist (7 mos)
blinkbox
Senior creative on contract (1 mo)
Senior creative on contract (0 mo)
LBi
Senior creative on contract (0 mo)
ODD
Senior creative on contract (0 mo)
BMB Neon
Senior creative on contract (0 mo)
Feather & Hammer
Co-Founder (11 mos)
Rascal
Associate Creative Director (1 yr 7 mos)
Inbox Award
Founder (2 yrs 1 mo)
OgilvyOne Worldwide Athens
Art Director (1 yr)
LBi
Senior creative - on contract (0 mo)
Duke Interactive
Art Director - on contract (0 mo)
Joshua
Art Director - on contract (0 mo)
Opedor
Senior Digital Creative (1 mo)
LBi
Senior Digital Creative - on contract (3 mos)
Hyper Happen
Senior Digital Creative - on contract (0 mo)
Wilson Fletcher
Senior Digital Creative - on contract (1 mo)
Six to Start
Senior Digital Creative - on contract (3 mos)
Holst Digital
Senior Digital Creative - on contract (2 mos)
Senior Digital Creative (1 mo)
BBC Worldwide
Senior Digital Creative on contract (1 mo)
Albion Brand Communications
Senior Digital Creative (1 mo)
RMG Connect
Senior Creative on contract (0 mo)
CHI & Partners
Senior Creative on contract (0 mo)
Ruby
Senior creative (1 mo)
Saatchi & Saatchi Interactive
Senior Designer / Art Director on contract (1 mo)
Red Bee Media
Senior Designer / Art Director on contract (0 mo)
Space 66
Principle Designer (3 mos)
SKY television
Senior Designer/ Art Director - on contract (6 mos)
Flextech Television
Senior Designer/ Art Director - on contract (0 mo)
The Grand Union
Senior Designer - on contract (2 mos)
Red Bee
Senior Designer - on contract (2 mos)
Virgin Media Television
Freelance Concept and Strategy Designer (0 mo)
Visual Mechanics
Senior Designer - on contract (1 mo)
Complete
Senior Designer - on contract (3 mos)
Snow Valley
Freelance Senior Designer (0 mo)
E3 Media
Lead Designer (9 mos)
Seven Interactive
Senior Designer (1 yr)
John Brown Citrus Publishing
Middle Weight Web Designer (2 yrs)
Switch2.net
Designer for Film and Extreme Sports channels (11 mos)
Education
B.A. Hons at University for the Creative Arts
Design Sprint Masterclass at AJ&Smart
Business Design at d.MBA