Jan 2016 – Jan 2018 · 2 yrs · Arizona, United States · On-site

• Description: In this role, I ensured cost-effective execution of maintenance operations across four buildings, while collaborating with cross-functional departments, incorporating customer requests, and achieving operational excellence within fast-paced working environment.
• I oversaw 20 direct reports, prepared schedules, assigned duties and targets, identified underperforming individuals, and created and maintained a productive working ambiance to retain top talent.
• I attended leadership meetings, tracked KPIs and areas of improvement, and shared best practices. I prepared and delivered scope of work for environmental consulting. I developed environment services proposals in collaboration with sales teams. I created and maintained environmental monitoring solutions for all managed facilities within the NOCC.
• Highlights of accomplishment in this role include:
• I provided hands-on leadership and operational support to the sales teams in negotiating and securing the two largest contracts; I earned Spot Award and a Core Award for contributing unmatched efforts.
• I was promoted from Facility Technician to Facility, Manager, Sr. Facilities Manager, and subsequently to Regional Operations Director for demonstrating utmost dedication and continued commitment towards work excellence.

Jan 2014 – Jan 2016 · 2 yrs · Arizona, United States · On-site

• Description: In this role, I single-handedly managed overall maintenance operations of two buildings, while managing six facility technicians. I led operations teams, assessed performance of team members, identified skill gaps, evaluated training needs, and conducted training sessions to improve productivity and efficiency.
• Highlights of accomplishment in these roles include:
• I reduced water consumption by 10 million gallons and saved significant costs by designing, developing, testing, and validating a new process for supporting cooling system; the process is now being used by the company in other areas with water shortages.

Jan 2012 – Jan 2014 · 2 yrs · Arizona, United States · On-site

• Description: In this role, I supported smooth workflow of data center operations by managing all the equipment, executing maintenance on generators, and fulfilling customer requests. I managed power installments, provided cooling support, and performed all other facility-related tasks in a mission-critical environment.

Dec 2012 – Sep 2022 · 9 yrs 9 mos

• Description: In my recent job role as Regional Operations Director at CyrusOne, I led facility operations of all data centers across the region, implemented proper practices and procedures, and streamlined the delivery of exceptional services to customers. I oversaw day-to-day operations of Air, Power, Fire, and Access, as well as developed and implemented maintenance activities.
• I navigated the maintenance of status and future status reporting on all capacity thresholds within the facility. I partnered with Security Manager to ensure continuous monitoring of all access points. I ensured quick identification and resolution of all security issues.
• I planned and executed all aspects of multiple infrastructure projects, from conception to completion and final delivery, while staying within stringent deadlines and budgets.
• I harmonized with the Manager of Implementations to support seamless execution of implementations for the customers. I reviewed and analyzed terms and conditions of customer contracts and orders. I created and implemented data policies, tracked operational KPIs, supervised daily shift reporting operations, and generated and presented periodic reports.
• I provided detailed updates for Business Continuity Planning, performed SAS 70 re-occurring audits, planned and executed SOX audits and SOC 2 audits, and delivered effective training on Facility Operations Handbook. I ensured the delivery of exceptional customer service by acting as a primary point of contact and customer issue resolution owner, analyzing alerts, and deeply evaluating customer complaints to prevent recurrence.
• I administered emergency action communication, act as signoff point for customer transition from engagements to operations, and critically discuss customer concerns to enhance operational effectiveness. I created and presented capital project budget requests to the Capital Committee.