Janhavi Singh

Operations Associate

Lucknow, Uttar Pradesh, India4 yrs 9 mos experience
Most Likely To Switch

Key Highlights

  • 3+ years of experience in SaaS and Fintech support.
  • Expertise in AWS and Azure application troubleshooting.
  • Proven track record in SLA-driven incident management.
Stackforce AI infers this person is a Cloud Support Analyst with expertise in SaaS and Fintech environments.

Contact

LinkedIn

Skills

Core Skills

Aws-hosted Application SupportTax Compliance Software TroubleshootingAzure Application SupportPayment Application SupportSla-based Incident ManagementInside Sales & Lead ConversionCross-functional Team Collaboration

Other Skills

Log AnalysisPatch managementIncident ManagementClient Needs Assessment & Proposal PresentationDealer & Distributor CoordinationSalesManagementDocumentation of Fixes & Standard Operating ProceduresCommunication with Stakeholders on Critical IssuesCross-Functional Team Coordination (Ops, DevOps, Support)Deployment Support & ValidationApplication Configuration & SetupClient Communication & Technical Support EscalationsCollaboration with Development & QA TeamsFraud/Dispute Case Escalation

About

Cloud & Application Support Analyst with 3+ years of experience in SaaS, fintech, and enterprise application environments, combining strong client-handling skills from my sales background with hands-on technical expertise in AWS, Azure, and IT Service Management. I’ve delivered L1–L2 technical support, incident management, and deployment assistance for high-profile projects at Accenture, including Google Pay, Sovos, and Hershey’s. Skilled in ServiceNow, Jira, and SQL (basic) with a strong focus on SLA-driven issue resolution and root cause analysis.

Experience

4 yrs 9 mos
Total Experience
1 yr 2 mos
Average Tenure
2 yrs 5 mos
Current Experience

Accenture

2 roles

SW/App/Cloud Tech Support Analyst

Promoted

Aug 2024 – Present · 1 yr 9 mos · Hybrid

  • Sovos – SW/App/Cloud Tech Support: AWS app troubleshooting, log analysis, deployments
  • Hershey’s – Azure application support, patch management, production releases.
AWS-Hosted Application SupportTax Compliance Software Troubleshooting

Customer Support Associate

Dec 2023 – Jan 2025 · 1 yr 1 mo · Hybrid

  • Google Pay – Communication Support Associate: L1–L2 payment issue resolution, SLA management.
Payment Application SupportSLA-Based Incident Management

Info edge india ltd

Senior Executive

Jun 2022 – May 2023 · 11 mos · India · Hybrid

  • Video & call-based client sales, deal closing, relationship management.
Inside Sales & Lead ConversionClient Needs Assessment & Proposal Presentation

Piaggio group

Sales Marketing Coordinator

Jul 2021 – Jun 2022 · 11 mos · Lucknow, Uttar Pradesh, India · Hybrid

  • Coordinated marketing campaigns & sales operations for dealer networks.
Cross-Functional Team CollaborationDealer & Distributor Coordination

Future educational society

Educational Counselor

Jan 2021 – Jul 2021 · 6 mos · Lucknow, Uttar Pradesh, India · On-site

SalesManagement

Education

University of Lucknow

b.com

Jan 2017 – Jan 2019

Janhavi Singh - Operations Associate | Stackforce