Oct 2022 – Dec 2022 · 2 mos · Remote

• Handled both inbound and outbound calls, assisting customers with inquiries and providing effective solutions.
• Maintained and recorded data using CRM software like Cloud Agent and Kapture, ensuring accurate and organized documentation.
• Conducted feedback calls with customers, gathering insights to improve service quality and enhance user experience.
• Assisted the sales team with lead generation, identifying potential customers and contributing to business growth.
• Ensured a customer-centric approach, resolving queries efficiently and maintaining a high standard of service.
• Collaborated with internal teams, streamlining communication processes to optimize customer interactions and sales efforts.

Jun 2022 – Nov 2022 · 5 mos · Remote

• Created and managed blog content on WordPress, ensuring high-quality, engaging, and SEO-friendly articles.
• Developed and implemented social media plans and strategies, targeting the right audience for maximum reach and engagement.
• Designed visually appealing graphics and posts using Canva, enhancing brand presence across digital platforms.
• Applied SEO best practices to optimize content, improve search rankings, and increase organic traffic.
• Managed and grew social media presence on LinkedIn, Instagram, and Facebook, generating organic leads and fostering audience engagement.
• Analyzed content performance and user engagement, refining strategies to drive better results.
• Collaborated with marketing teams to align content with brand goals and campaign objectives.

Jul 2021 – Nov 2021 · 4 mos · Remote

• Conducted feedback calls with customers, gathering insights to improve service quality and enhance their overall experience.
• Resolved customer queries efficiently, ensuring prompt assistance and a smooth support process.
• Created visually appealing images using Canva, designing content to enhance customer engagement and brand communication.
• Researched and explored new ideas to improve customer satisfaction, optimize processes, and elevate the user experience.
• Maintained a customer-centric approach, fostering positive interactions and building strong relationships.
• Collaborated with internal teams to implement innovative strategies and enhance customer support workflows.

Jun 2021 – Jul 2021 · 1 mo · Remote

• Provided prompt and effective solutions to customer queries, ensuring a smooth and satisfying support experience.
• Scheduled and managed customer appointments, coordinating efficiently to meet their skincare needs.
• Ensured complete resolution of customer concerns, following up to guarantee satisfaction and a seamless user experience.
• Developed and contributed new ideas to enhance customer support processes and improve overall service quality.
• Maintained a professional and empathetic approach, fostering trust and building strong customer relationships.
• Collaborated with internal teams to streamline support workflows and optimize customer interactions.

Dec 2020 – May 2021 · 5 mos · Remote

• Proofread legal documents with precision, ensuring accuracy, consistency, and adherence to required guidelines.
• Conducted thorough quality checks on documents before uploading them to the website, maintaining high standards of accuracy and compliance.
• Verified and reviewed NGO documentation, assisting organizations in meeting necessary requirements for successful onboarding.
• Ensured proper documentation processes, minimizing errors and streamlining verification for a seamless approval process.
• Maintained meticulous records and organized digital files, ensuring easy access and efficient data management.
• Collaborated with internal teams to improve documentation workflows and enhance overall efficiency in quality control.

Oct 2020 – Dec 2020 · 2 mos · Remote

• Connected with customers daily to assist them with the NGO onboarding process, ensuring a seamless and efficient experience.
• Provided prompt and accurate support by addressing customer queries, resolving concerns, and guiding them through various processes.
• Assisted in the documentation process, ensuring that all necessary forms and records were completed correctly and submitted on time.
• Offered clear guidance and support, helping customers navigate onboarding requirements and understand GiveIndia’s mission and impact.
• Maintained a professional and empathetic approach, fostering strong relationships with customers and enhancing their overall experience.
• Collaborated with internal teams to streamline processes, improve customer support strategies, and ensure smooth operations.

Sep 2019 – Jun 2020 · 9 mos · Jabalpur, Madhya Pradesh, India · On-site

• Designed and implemented engaging learning activities to foster cognitive, social, and emotional development in young children.
• Created a nurturing and structured classroom environment that encouraged curiosity, creativity, and active participation.
• Planned and organized interactive activities such as storytelling, art projects, and group exercises to enhance learning experiences.
• Assisted with office administration tasks, including maintaining student records, organizing schedules, and ensuring smooth classroom operations.
• Utilized Google Sheets to record and track data, including student progress, attendance, and activity planning for effective documentation.
• Managed classroom behavior and promoted positive interactions among students, ensuring a supportive and inclusive learning space.
• Collaborated with parents and staff members to provide insights on student development and ensure holistic growth.
• Adapted teaching methods and lesson plans to meet the individual learning needs of children, fostering an inclusive learning approach.

Jan 2019 – Present · 7 yrs 5 mos · Jabalpur, Madhya Pradesh, India · Hybrid

• I founded Jabalpur Stray Dogs in 2019 out of a deep love for animals and a growing concern for the neglected stray dog population in my hometown. What began as a small, personal effort to rescue and rehabilitate a few strays has now evolved into a grassroots movement and a growing community effort.
• Over the years, I have:
• Facilitated 80+ successful adoptions of Indian stray dogs, focusing on permanent, safe, and loving homes.
• Managed 20+ foster placements, personally coordinating care, food, and medical needs.
• Created a volunteer network for emergency rescues, on-ground treatment, and awareness campaigns.
• Advocated for Indian breeds and desi dogs, shifting local mindsets toward adopting, not buying.
• Handled multiple accidental injury cases, connecting with local vets and using digital platforms to fundraise for critical surgeries and treatments.
• Built active online awareness via social media to educate the community on animal rights, responsible pet care, and the importance of sterilisation and vaccinations.
• This role has shaped me in every way as a leader, communicator, and human. It has taught me to act with urgency, compassion, and resourcefulness even in high-pressure, emotionally demanding situations.
• My long-term dream is to establish a registered NGO and build an animal shelter in Jabalpur to continue this work at scale, and ensure that every stray has a chance at a better life.