Oct 2014 – Mar 2022 · 7 yrs 5 mos · Singapore

• Led the project team that delivers first digital self-registration for prepaid customers in Singapore. From regulatory discussion to internal stakeholder clearance and to work closely with the technical side, partners, UX designers from ideation to launch
• Part of the team that led the launch of Singapore first 2 in 1 prepaid tourist SIM that couples communication with mobility with this collaboration with Ez-Link
• Playing the dual-hat role as the Product Manager and Program Manager for various Prepaid Products
• Work with multiple functional teams, IT, Sales, Supply Chain, Network, Finance, Marketing, Billing and Operations to work out a plan for product launch
• Work closely with Finance to ensure Prepaid Revenue is captured accurately for accounting purposes
• Led the launch of Singapore first Prepaid Tourist SIM
• Manage the product life cycle of the Tourist SIM from preparation to launch
• Provide management updates when necessary to update on the progress of the program

Nov 2012 – Dec 2014 · 2 yrs 1 mo · Singapore

• Playing the dual hat role as the Product Manager and Program Manager for Single Sign On(SSO) Project to create a single sign on capability solution for various Singtel web and mobile services
• Work out product framework and manage requirements from various stakeholders including more than 8 portals to use a single login system
• Work with multiple functional teams, IT, Marketing, Billing, Operations to work out plan for product launch
• Identify risks and mitigate them.
• Prepare project plans, timelines, manages expectations and defining project scopes
• Provide management updates on a fornightly basis on program status and program plan
• Exploring new biometric solutions for SSO System

Jun 2010 – Nov 2011 · 1 yr 5 mos

• Attended on job training in Israel AMDOCS to build up knowledge on Liferay Technology. Proficiently develop Liferay widget module for SingTel Fibre Portal. Leading the team in maintenance and development with all other functional departments. Coordinate the implementation of different technologies in one web portal. Liaised with external vendors from Israel, US and India to coordinate the development work for SingTel Fibre Portal.

Nov 2011 – Nov 2012 · 1 yr · Singapore

• A technical resource for LMS implementation and training. Conducted training for users on SumTotal LMS. Advising customer on LMS implementation (both Moodle and SumTotal). Prepare training materials and managed configuration of the system to enable it for training purposes. Managing and oversee the projects to ensure the necessary customization is done for client. Ensured smooth delivery of the project for client and this involve participation in requirements gathering.

Jul 2009 – Jun 2010 · 11 mos

• Enforce engineering rules on the server and solution level. Able to use good analytical skills to covert the engineering rules in template to solution to be use in the sales configuration system. Determine whether rules will affect all relevant products and then develop solution in server level that will have effect on all relevant products.
• Involved in delivering new machines and maintaining the existing ones. Able to communicate well with the Brand Team and the Engineering Team. By converting their request into solution and messages in the configuration system for customers.
• Experiences Gained:
• Good analytical skills as the ability to analyze the rules and converting them into solutions.
• Communication skills and ability to communicate with people from Taiwan, China and US in the process of developing the solutions.
• Presentation Skills are also gained here as there is a need to share with the team on new skills gained and new implementation.

May 2007 – Feb 2010 · 2 yrs 9 mos

• MINDEF HR Application, PCS (Personal Claim System)
• Maintain and enhance a J2EE built-system
• MINDEF HR application, PCS (Personal Claims System)
• Provide daily operation support (payment tracking/reporting)
• Assisted in development and testing of various enhancements
• DSTA Information Resource Centre
• Publish daily news reports on defence news from various news
• websites
• Created two resources pages for the two major online databases of
• DSTA(Jane’s Online and Gartner)
• Coordinated closely with external vendor Gartner to construct the IT Resource Page for the users
• DSTA Portal Information Management Team
• Maintain and enhancement of the entire DSTA Intranet website
• Coordinated closely with the internal department to create their own website to cater for their department needs
• Participated to develop the organization website to become a
• Knowledge Enterprise

Dec 2004 – Mar 2005 · 3 mos

• Design and Develop a website for the company
• Enhance the existing website with Chinese Language translation
• Provide IT solutions on gadget to help them backup their documents