Nov 2024 – Present · 1 yr 7 mos · Bengaluru, Karnataka, India

• Product manager for Content management system authoring tool
• Building capabilities for Apple Authors to enable seamless and easy authoring life cycle journeys.
• With AI driven assistance, to building mass used features.
• Also, working on building centralised capability for a new digital survey platform across Apple ecosystem

Nov 2023 – Nov 2024 · 1 yr · Bengaluru, Karnataka, India

Feb 2023 – Nov 2023 · 9 mos · Remote

• Helping aspiring/early-stage PMs get better direction & advance in career stages!
• ● 1:1 Mentoring
• ● Lecture Cohorts
• ● Mass sessions, much more..
• More Info: https://pragmaticleaders.io/

Jan 2023 – Nov 2023 · 10 mos · Barcelona, Catalonia, Spain · On-site

• Factorial is an all in one HR solution which helps to build a world where companies care about their people succeeding, providing the simplest tools, inspiring knowledge, and useful data.
• Leading product strategy, roadmap and execution for Core Identity solutions within HR SaaS domain.
• ● Working on revamping the main core functionality of Role based permissions system for Factorial’s clients with cross team collaboration across 20 internal teams.
• ● Developing the roadmap for launching new authentication methods catering to an increase in 40K EUR MRR across 8 countries.
• ● Initiated and launched new security compliant features for 8000 companies.
• ● Acted as product evangelist, conducting customer training sessions, webinars
• and industry events to promote core identity product line.

Jun 2022 – Dec 2022 · 6 mos · Barcelona, Catalonia, Spain · On-site

• Led Partner Operations product@Logistics Cluster in the company.
• Creating a proficient and holistic platform for Partners to be able to manage efficiently their live orders flow through Glovo's Partner Orders App.
• ● Successfully launched Edenred Meal Vouchers as an additional payment method for Italian Partners leading to 10Mn new revenue generation.
• ● Working on building Partner Saturation Model to impact metrics – delivery time, waiting time at Pickup, and ultimately increasing top line.
• ● Successfully launched PWA (Progressive Web App) in 13 countries leading to improvement in Order Acceptance rate (99% now) & increasing overall efficiency in the orders flow.
• ● Spearheading transition of Engineering systems from Monolith to Microservices.

Mar 2021 – Jun 2022 · 1 yr 3 mos

• Product Manager for MS Word Web.
• ● Worked on Web & Desktop UX refresh work across platforms.
• ● Worked on launching the unblocked users asks - building Bookmarks, Hyperlinks as main features as achieved as top blockers from Jobs to be Done analysis.
• ● Evaluating the Inquiry and scope of work for Browser + Office collaborations.
• ● Women ERG Noida Chapter Lead.
• ● Continuing to take ahead the core priority of Microsoft for Diversity & Inclusion.
• ● Mentoring data analyst for Word Web's customer feedback analysis to drive futuristic & current patterns for user asks and needs.

Jul 2019 – Feb 2021 · 1 yr 7 mos

• Product Manager for MS Word Web.
• ● Owning the Authoring Backlog for Word Web, and working on shipping the features to close on the feature parity with Word on the desktop and ultimately unblocking our users.
• ● Leading the end to end conceptualization of the entire product rollout lifecycle.
• ● Responsible for increasing the NPS for the Word Web w.r.t. Missing functionalities & Ease of Use bucket in collaboration with the International partners based in Redmond.
• ● Actively involved in user researches for the newer stream of Consumption work for the Word for the Web.
• ● One of the first few members of the Diversity & Inclusion team from Noida center. From setting up the concept, to ideating and promoting the vision - did it all, and still continuing being in the strategy team.

Feb 2019 – Jul 2019 · 5 mos · Gurgaon, Haryana, India

• Was part of the founding team for conceptualising the Wallet APP product with a vision to change the way Middle East shops digitally by developing first of its kind mobile experience. Was part of the founding team members, helping to develop the product from scratch for the MENA region.
• ● Managed the entire product life cycle for the Merchant Stack from planning to continuous delivery
• ● Formalized product developments for various dashboards for reporting, on-boarding, marketing etc. to streamline company operations that was setting up to launch a new product in the region.
• ● Also, strategized the product concept of Deals to be incorporated on the Wallet app.
• ● Collaborated with various teams for gathering market requirements for current and future products by conducting market research in MENA region (UAE, Kingdom of Saudi Arabia to start with).
• ● Was involved in working on the gathered customer feedback and derive further path of improvements in the product, along with conducting focus groups discussions, online surveys, in-person interviews, external bench-marking and other forms of secondary research.

Jun 2018 – Feb 2019 · 8 mos · Gurgaon, Haryana, India

• Worked for Airtel’s Global Business vertical and am responsible for various aspects of Product Management & Marketing relating to my product portfolio.
• Was managing New Product Development in telecom space along with CDS (Content Delivery Solution), Carrier Billing & Advertising product portfolio with Airtel’s largest digital inventory.
• ● Handled Advertising product portfolio in terms of techno-commercial requirements with India’s #1 Music App – Wynk & Airtel TV Video app for Global partners across the Americas & APAC region.
• ● Was responsible for PnL Management of New Products along with end – to end product delivery and product roadmap ownership for new products.
• ● Owned strategic alliances with Lead generation vendors for our Next-generation products that created 30 new leads in the first 2 months of the campaign.
• ● Designed Marketing campaigns in sync with the marketing team to increase sales through Digital platforms like LinkedIn, Google, etc.
• ● Led Inside sales team to enable offline sales for our products.
• ● Supported business development & account management in pre-sales on digital initiatives with clients & grew the global enterprise sales funnel by 7% in the first 4 months.

Mar 2017 – May 2018 · 1 yr 2 mos · Noida Area, India

• Platforms - All Mobile Apps and Mobile Sites across Indian Express group
• Key responsibilities include:
• ● Led product development initiatives utilizing user and competitive research, business case development, scoping, and all phases of the product development life-cycle.
• ● Launched two regional news apps- ieMalayalam & ieTamil, for both iOS & Android platforms.
• ● Helped increase CTR of their mobile sites by 30% over a 7 month period with various design & UX improvements.
• ● Devised landing page optimization efforts to update the UI/UX on 8+ sites in 2 months, experiencing conversion lifts between 18-22%.
• ● Revamped other mobile traffic channels including FBIA & AMP to increase user traffic on our sites by 20%.
• ● Designed roadmaps using user stories & wireframes for new products, prioritizing customer reaction and performance.
• ● Continuously improving our APP store ranking using ASO efforts.
• ● Managed a team of engineers for development cycles of new APPs and working with cross-functional teams on Product Development.

Jul 2014 – Feb 2017 · 2 yrs 7 mos · Noida Area, India

• Project: Online Payments
• Key Responsibilities:
• ● New Product Rollouts :
• 1. Launched the first ever E-Mandate with AXIS Bank that converted 30% offline sales through NACH to online.
• 2. Led the direct implementation of our payments system on IM’s sister companies platforms (Tolexo & Hello Travel).
• 3. Devised the methodology of Dynamic PG Switching to improve conversion rates of payments
• 4. Laid down the foundation of Failure Management System for failed transactions for all sales executives. This improved our conversion rate by 40% due to immediate support.
• ● Data Analysis – Analysed payments data through all PGs daily - comparing and developing benchmarks for consistent performance. Tools used: GA,Webmasters, Clickstream, Kibana.
• ● Responsible for creating PRDs, user stories, wireframes & establishing key performance metrics for new initiatives. Also, setting up technical architecture of Payment Gateway integration.
• ● Market Intelligence– Prepared Marketing Strategies using A/B testing results to maintain high payment success rates (+85%).
• ● Periodical MIS reporting - Responsible for preparing Periodical Reports & Presentations required for Monthly/Yearly Reviews.
• ● Product Design & Development :
• 1. Identifying & building the product vision, with supporting business cases.
• 2. Proficient in evaluating end-user requirements, designing custom solutions & analyzing system needs.
• ● Customer Management
• 1. Slashed yearly operational costs by 20% by negotiating pricing and fees with banks/payment gateways, while ensuring the continuation and enhancements of services.
• 2. Developed custom training sessions for our sales team.

Jan 2014 – Jun 2014 · 5 mos · Noida Area, India

• Product 1: Online Payments (pay.indiamart.com)
• ● Developed SOA architecture for the entire online payments process wherever to be integrated throughout IM.
• ● Hands-on experience with integration of various Payments gateway & bank solutions namely, PayU, Citrus, Axis Bank, etc.
• ● Built consolidated dashboards for reporting analysis.
• ● Exposure in coordinating for entire project related activities to be in tune with the core business objectives.
• Product 2: Mobile Site (m.indiamart.com)
• ● Responsible for mobile developments for increasing Enquiry and Buy leads generation on the mobile platform by more than 50%.
• ● Implemented Localization of mobile site.
• ● Developed web services for APP Marketing team to help them increase the IM APP Downloads by more than 40%.
• ● Implemented Google’s click-to-call functionality to increase buyer inquiries by providing direct contact to suppliers.

Jun 2013 – Jul 2013 · 1 mo · Gurgaon, India

• ● I have worked on Siebel CRM 8.0.0.6 version for four weeks under Aircel project during my training period. During this training I have managed applications based on Siebel CRM, which is a CRM package application developed by Oracle Corporation.
• ● The Aircel project mainly uses two types of applications- Aircel Mobility Service (AMS) and Aircel Business Service (ABS).
• ● Oracle’s Siebel CRM Applications help organizations to leverage Web technologies to bring in new customers and enhance each and every existing customer relationship.

Jun 2012 – Jul 2012 · 1 mo · New Delhi Area, India

• ● Did Project training on Core JAVA .
• ● Developed a " HOTEL MANAGEMENT SYSTEM ” using JSwings, Applets, AWT.