Feb 2022 – Sep 2024 · 2 yrs 7 mos · Remote

• As the Director of the Agile PMO at Esusu, I spearhead initiatives to enhance efficiency, aligning with our mission to address the Racial Wealth Gap. Through our innovative positive-only rent reporting initiative, we empower individuals to improve their credit scores, facilitating access to financial opportunities. Our impact is profound: we've enabled over 100,000 credit score establishments, with 33,000 individuals achieving homeownership, underscoring the transformative power of financial inclusion.
• Reduced customer onboarding time by ~75%: Streamlining processes ensured efficient operations and facilitated the scalability required for exponential growth. This enabled us to onboard more clients, contributing to record-breaking rent reporting figures each month and sustaining business viability.
• Established and led an Agile Project Management Office: Optimized project management practices, fostering cross-functional collaboration and ensuring alignment with strategic objectives.
• Optimized the Atlassian ecosystem: Enhancing developer efficiency and saving $40,000 annually through product consolidation translated into tangible cost savings while improving productivity. Expansion to non-engineering teams fostered transparency and operational efficiency company-wide.
• Championed the adoption of emerging technologies and upskilled team members: By empowering team members with Agile methodologies and technical skills, I foster a culture of innovation and continuous improvement. This not only enhanced individual capabilities but also contributed to the overall agility and adaptability of the organization.
• Restructured engineering teams for efficiency: Scaled from a single engineering team to a domain model with 8 teams optimized resource allocation and expertise utilization.
• Implemented data-driven decision-making processes: Prioritizing onboarding blockers and features based on data analysis improved resource allocation and streamlined operations.

Aug 2021 – Feb 2022 · 6 mos · Remote

Jan 2021 – Aug 2021 · 7 mos · Remote

• Rapidly scaled the Brazen Engineering team in response to rapid growth during COVID when job fairs went remote and the Brazen product value was proven. Helped to create opportunities for thousands of people who obtained jobs through the virtual job fair platform. Ultimately this work set up for Brazen to be acquired in 2023.
• Spearheaded the recruitment and successful onboarding of 12 new team members, doubling the team, by developing a tailored Engineering team-specific onboarding process. Continuously iterated on the process after each new member, eventually transitioning ownership of the onboarding process to one of the new team members.
• Led the successful launch of a new Scrum Team and reinvigorated an existing Kanban Team through meticulously planned Team Launch/Liftoff activities, resulting in clearly defined processes including Definition of Done, Definition of Ready, and Working Agreements and ultimately high performing teams.
• Overhauled the bug tracking process by resolving 800 bugs, revamping the bugs process, and transferring ownership of the process to new team members, resulting in improved product quality and streamlined bug resolution.
• Developed and implemented a company-wide Outage Process, ensuring efficient response and resolution during system outages, minimizing downtime, and maximizing productivity.
• Facilitated Agile ceremonies such as retrospectives, Scrum of Scrums, and stand-ups, while establishing and maintaining Process Improvement Boards for continuous enhancement of team processes, fostering a culture of continuous improvement and innovation.
• Initiated Quarterly Team Pulse surveys to gather comprehensive team feedback, leading to the formulation of new policies such as PTO and Professional Development Policies, based on the collected insights.

Sep 2020 – Jan 2021 · 4 mos · Remote

• Implemented a comprehensive cleanup of over 300 technical stories and prioritized tech debt, enhancing overall system efficiency and ensuring high priority items were not lost in the noise.
• Led the effort to overhaul the process for customers to set up their Single Sign-On experiences, enhancing user experience and streamlining the setup process for increased customer satisfaction.

Mar 2019 – Sep 2020 · 1 yr 6 mos · Washington DC-Baltimore Area · On-site

• Served as Consultant to private and public sector projects, including as the Account Owner, Project Manager, and Scrum Master. Provided thought leadership for Product Ownership, Business Analysis, Project Management, and Jira/Confluence internal and external groups.
• Supported the Machine Learning ESG Analyst (MALENA) project as a Scrum Master at the International Finance Corporation (IFC) - a member of the World Bank Group - the largest global development institution focused exclusively on the private sector in developing countries.
• MALENA is a Machine Learning (ML) / Artificial Intelligence (AI) / Natural Language Processing (NLP) product for institutional investors, regulators, capital markets authorities and data providers seeking to screen for ESG risks in emerging markets.
• Trained by IFC on 16 years of emerging markets ESG data, MALENA uses Natural Language Processing to analyze unstructured text such as annual and sustainability reports, news and impact assessments, rapidly identifies over 1000 ESG risk terms and predicts sentiments based on context.
• This tool encourages investment into emerging market by explaining and quantifying the risk and ultimately builds capacity for corporations and financial institutions to enhance their ESG performance, paving the way for a more sustainable and responsible global economy.
• Achieved 90% NLP model accuracy in the pilot AI solution for external and internal users to unlock unstructured information using data from ~56K projects, ~3M documents

Mar 2018 – Mar 2019 · 1 yr · Washington DC-Baltimore Area · On-site

• Spearheaded Excella’s expansion at HHS OIG, overseeing project delivery and client relations, resulting in expansion into multiple teams and multiple multi-year contracts.
• Led a multidisciplinary team in developing a browser-accessible AWS Cloud-based analytics tool built on Machine Learning (ML) to detect fraud and unsupervised clustering algorithms for document classification, enabling HHS OIG to oversee $1 trillion in grant funds efficiently, previously a manual and time-consuming process.
• Guided teams in integrating health data into actionable insights, resulting in enterprise dashboards, predictive models for identifying fraudulent grants, and applications to detect potential opioid abuse patterns.
• Supported the successful FedRamp approval of products, ensuring compliance and security standards were met for government use, thereby enhancing trust and facilitating wider adoption of solutions.

Nov 2016 – Mar 2018 · 1 yr 4 mos · Washington DC-Baltimore Area · On-site

• Supported the Excella, partner, and government team as as Excella's Account Lead, Scrum Master, Jira Administrator, and Senior Business Analyst at the Health and Human Services Office of Inspector General (HHS OIG) to deliver a new way for our client to interact with the public utilizing The Cloud, a modern FedRamp approved tech stack, and Agile.
• Created a web-based portal for submissions for the Exclusions List at the Health and Human Services Office of Inspector General (HHS OIG), replacing a manual intake process.
• The Exclusions List is a database of individuals and organizations that are prohibited from participating in federal health care programs. Healthcare providers participating in federal healthcare programs regularly check the List to ensure they are not engaging with fraudsters, to avoid penalties, and to maintain integrity in their healthcare operations.
• This work revolutionized the Exclusions submission process resulting in more fraudsters being excluded from federal funding.
• Developed Tier 0 documentation for Exclusions on Confluence, ensuring clarity and accessibility of essential information for the team.

Mar 2016 – Nov 2016 · 8 mos · Washington DC-Baltimore Area · On-site

• Managed 7 enterprise and systems architects, 5 technical experts, and 3 UX experts on the maintenance and upgrade of the portfolio of systems for courts (lawyers, judges, court staff) and probation (pretrial, presentence, and probation) at the Administrative Office of the United States Federal Court System. These systems promote judicial transparency, expedite case resolutions, facilitate access to justice, and strengthen community safety; ultimately upholding the integrity and effectiveness of the federal court system.
• Created reporting processes for the architecture team to ensure team worked on highest priority items from the roadmap and changing management needs.
• Led successful proof of concept innovation project for Amazon Web Services.
• Created a program monthly reporting structure that provides better and more meaningful information and saves 60 hours of labor per month.
• Helped lead the Agile implementation for the program and team
• Transitioned the team successfully from Kanban to Scrum.

Feb 2016 – Feb 2016 · 0 mo · Washington DC-Baltimore Area · On-site

• Business Analyst at the Administrative Office of the US Courts for the Architecture team.
• Accomplishments include refining 40 stagnant epics and user stories in Jira for the architecture portfolio in a SAFe environment.

Aug 2015 – Feb 2016 · 6 mos · Washington DC-Baltimore Area · Hybrid

• Supported the successful mission determining funding to renovate the historic Friends Meeting of Washington building in DC. This work resulted in the completion of renovations in 2019 to connect the campus buildings and made indoor and outdoor spaces more attractive, accessible, secure and environmentally sustainable.
• Ensured accurate donor information in Logos (CRM): Meticulously maintained database, facilitating successful donor communication and engagement, crucial for securing funds for the building renovation.
• Provided actionable insights: Produced weekly reports offering valuable insights into donor trends and financial data, empowering Capital Campaign Committee to make informed decisions, ultimately driving the campaign's success.

Dec 2014 – Feb 2016 · 1 yr 2 mos · Arlington, Virgina · On-site

• Supported NMAA's mission in providing life insurance for active duty military members who traditionally do not have access to private life insurance due to the high risk of their careers.
• Supervised 7 production support team members to ensure optimal productivity.
• Successfully eliminated the backlog of 300+ production support tickets spanning 3 years within 2 months to eliminate costly contractor reliance.
• Initiated a total data integrity project on the Accenture Life Insurance Platform (ALIP) to track and resolve discrepancies to reduce issues by 75% within 2 years.
• Grew ALIP production support team in Agile from 1 to 7 members by implementing peer reviews, initiating succession planning and creating on-boarding plans while managing confidential documentation.
• Enhanced member interaction abilities by creating 50+ user stories for a new customer portal using agile methodologies.
• Streamlined operational efficiencies by developing an information architecture plan for SharePoint while implementing project management tool Workfront/At Task for continuous improvement.
• Interfaced with leadership to design, establish and operate daily program and governance structures while tracking performance, status and benefit realization across work streams.
• Helped establish a PMO while supporting project teams with planning, controlling and executing complex programs.
• Partnered with multiple vendor environments, including NMAA’s customer portal and numerous IT projects

Aug 2014 – Dec 2014 · 4 mos

• Started as a Senior Business Analyst and ended as a Scrum Master and Team Lead for the Affordable Care Act (ACA) Implementation at the Internal Revenue Service (IRS) promoting equity in healthcare access and enabling the IRS to play a crucial role in the broader national effort to improve healthcare outcomes and reduce disparities, ultimately contributing to the well-being of individuals and communities across the country.
• Accomplishments include:
• Improved client deliverable scope by 25% while optimizing quality and efficiency by implementing peer reviews, leading daily Scrum calls and documenting processes to expand operations into risks and issue management practices.
• Enhanced new hire processing times by initiating an on-boarding process while introducing 2 new hires for successful execution.
• Minimized workflow lags and knowledge gaps by creating employee cross-training programs and career plans for junior resources, including mentorship, team RACI and strategic staffing plans.
• Supported the IRS Release Management implementation of the Affordable Care Act.
• Increased client rapport and satisfaction by implementing a bi-weekly client site travel strategy.
• Reduced email volume by 30% by revamping client’s information architecture plan.

Sep 2012 – Aug 2014 · 1 yr 11 mos

• Project Management Senior Business Analyst for the Center for Medicare & Medicaid portfolio supporting the mission of providing essential healthcare services to millions of Americans, thereby improving health outcomes, improving patient care, and achieving a sustainable healthcare system for all.
• Supported programs such as Comprehensive End-Stage Renal Disease (ESRD) Care Model, National Plan and Provider Enumeration System (NPPES) which is the system used to generate and store the 10-digit number used to identify people in HIPAA standard transactions, Medicare Provider Enrollment, Chain, and Ownership System (PECOS) which is the system used to store all providers’ enrollment and billing information allowing providers to be paid for services.
• Supported the implementation of Jira as a program-wide tool to streamline project tracking with best-in-class agile tooling for software teams to enable software development.
• Strengthened business development activity/strategy traceability by leveraging sales pipeline, CRM software, Jira and standardized use capabilities to educate other users.
• Supported CMMI level 5 assessment and post-deployment maintenance.
• Monitored and controlled the health of an 18-project, $200M account with zero profit erosion.
• Mitigated project risks by creating a tool and accurately staffing projects while annually sourcing over 100 members into project roles.
• Optimized communication strategies by creating a monthly newsletter published to over 700 people.
• Reduced attrition by creating new processes, including for staffing, information architecture and on-boarding.
• Completed a Lean Six Sigma Green Belt process improvement to reduce time for project management on-boarding and project startup by 10%.
• Conducted over 100 interviews and regular campus visits to attract top talent and match requirements plans.

Sep 2011 – Aug 2012 · 11 mos

• Part-time Quality Auditor for the Process & Product Quality Assurance Team (PPQA) as part of the Momentum Product Services Group. Momentum is an accounting, financial, acquisition, and budget solution used by all branches of the federal government and my role was to ensure system quality.
• Partnered with developers and testers to provide quality client deliverables and performed over 100 process audits.
• Mitigated regulatory risks by leveraging audit results to recommend improvements, identify nonconformities and track discrepancies through to closure while adhering to compliance.

Aug 2010 – Sep 2011 · 1 yr 1 mo

• Served as Tier 3 support and implemented a helpdesk to support health insurance companies in 50 states and 5 territories respond to the government’s data collection initiatives for the Affordable Care Act (ACA), as a part of the Application Development and Maintenance Center of Excellence (ADM COE).
• Achieved company-wide CMMI level 3 by developing and auditing processes and gathering documentation in preparation for assessment.

Jun 2013 – Feb 2016 · 2 yrs 8 mos · Washington DC-Baltimore Area · On-site

• Worked part time as a cashier at my favorite store in able to pay off my student loans while nurturing my passion for supply chain management and the grocery retail sector.
• Enhanced customer satisfaction by efficiently processing purchases, maintaining a tidy store environment, and actively engaging with customers to meet their needs, fostering a positive shopping experience.
• Contributed to the optimization of supply chain operations by operating pallet jacks safely and effectively, ensuring timely replenishment of merchandise, and supporting efficient inventory management processes.

Sep 2011 – Aug 2012 · 11 mos · Minneapolis, MN · On-site

• Supported the implementation, development, and expansion of the Financial Opportunity Center (FOC) at EMERGE Community Development as a Financial Literacy Coach.
• Conducted individual income support screenings using Bridge to Benefits and facilitated the Four Cornerstones of Financial Literacy class, equipping clients with essential financial knowledge and skills.
• Provided personalized one-on-one assistance to clients, addressing basic financial and credit-related issues, budgeting, debt management, and asset development, resulting in empowered and educated clients who were able to develop and implement personal financial plans.

May 2009 – Aug 2009 · 3 mos · Greater Minneapolis-St. Paul Area · On-site

• Intern for the Project Management division of the Information Technology department of the only Fortune 500 not-for-profit financial services company helping individuals and families achieve financial security and peace of mind through community building and products/services.
• Administered HP Project and Portfolio Management software as a key responsibility within the Project Management division of the Information Technology department.
• Attained Lean Six Sigma white belt certification, leading a Kaizen initiative to overhaul the internal IT department website for improved functionality and user experience.
• Orchestrated surveys to collect valuable feedback, enabling informed decision-making and strategic planning.
• Provided crucial project management support, contributing to increased efficiency and effectiveness within the organization's IT projects.

Sep 2008 – Sep 2012 · 4 yrs · Minneapolis, Minnesota, United States · On-site

• Orchestrated website design and advertising initiatives and processed applications, contributing to a notable decrease in vacancies and resulting in the full occupancy of a newly acquired commercial building.
• Conducted thorough procurement research and analysis, optimizing cost-efficiency and resource allocation.
• Provided essential accounting support utilizing Quickbooks, ensuring financial accuracy and transparency.
• Implemented cutting-edge tenant tracking software TenantPro and facilitated security camera installation, enhancing property management efficiency and security measures.

May 2008 – Aug 2008 · 3 mos · Lebanon, Virginia, United States · On-site

• Enhanced patron experience: Managed circulation desk operations, including fax services and item location assistance, improving accessibility for patrons and ensuring smooth library operations.
• Optimized library functionality: Assisted with inventory management, facility maintenance, and local history initiatives, contributing to a well-organized and functional library environment.
• Supported community engagement: Facilitated patron services, promoted library events, and participated in various community outreach activities, fostering a vibrant and inclusive library culture.

Feb 2008 – May 2010 · 2 yrs 3 mos · On-site

• Supervised a language lab and provided project and technology support to students and faculty.
• Assisted language students in the Center with their software/hardware needs and provided faculty support with multimedia projects.
• Contributed to the seamless integration of technology into language learning and academic projects, enhancing the overall educational experience for students and faculty.

Sep 2006 – May 2010 · 3 yrs 8 mos · On-site

• Provided comprehensive administrative support to multiple academic departments, including Modern Languages, Scandinavian Studies, English, and Women's Studies.
• Facilitated seamless event planning and execution, ensuring successful departmental events and activities resulting in increased student engagement.
• Spearheaded special projects, including the maintenance and development of departmental websites and bulletin boards, enhancing departmental visibility and communication.
• Tabulated and analyzed student evaluations, offering valuable insights for academic improvement and enhancing student satisfaction.

Aug 2007 – Sep 2007 · 1 mo · Dublin, Virginia · On-site

• Provided essential administrative and project support at the Volvo NRV Plant through Manpower, Inc., contributing to the smooth operation of daily activities and support of the union through Labor Relations and optimizing the seamless supply chain management and transit logistics of semi-truck manufacturing.
• Maintained accurate attendance data, ensuring compliance with company policies and procedures.
• Managed telephone communications efficiently, facilitating seamless internal and external communication.
• Created and maintained spreadsheets and databases, enabling effective data management and organization, thus enhancing overall productivity at the factory.

May 2007 – Aug 2007 · 3 mos · Callaway, Virginia, United States · On-site

• Enriched camper experiences through diverse activities, leading/instructing campers in songs, games, group activities, outdoor adventures, nature studies, arts & crafts activities, swimming, small group discussions, and experiential initiatives, fostering personal growth and building lasting memories.
• As a high ropes course instructor, facilitated community building and leadership development while promoting confidence and teamwork through high ropes courses, offering opportunities for participants to overcome challenges and enhance communication skills in a safe and supportive environment.